This bank is horrible, all the staff is doing nothing beside chatting with each other, however they insist I have to make an appointment, otherwise they cannot help me. Horrible horrible!!!
December 2023
The people who work in the office aren't incompetent; however, they appear to be doing nothing. One of them saw me standing there, glanced at me for a second, and then pretended to work with his device.
September 2023
Joan is by far an asset to BOA of Melrose Ma. We had many issues with other branches, but Joanne fixed all of our problems and is professional, as well as kind and patient.
We have taken proactive steps to enhance cleaning procedures to limit the risk of exposure, based on the Centers for Disease Control (CDC) guidelines, and follow local restrictions on the number of clients that can enter at one time. For these reasons and to best serve our clients, we may temporarily modify our hours. Please use our Mobile App or our website to check the hours and services available in your area.