Neighborhood Wrench

Most Recent Comments

• February 2024 by Wilherme Antoine
  This is a good place to repair your car, the owner is very friendly and they are very professional.
• October 2023 by Sherman S.
  I've had a couple different services and visits here including a transmission replacement and Doug was great. I appreciate the follow up calls. Something so simple that others can't seem to get right.
• April 2023 by AWATS Fan
  They are amazing! They treat use well and do the work on time
• February 2023 by Cheryl S.
  Neighborhood Wrench (NW) told me I needed an engine and assured me that my 21 year old car was "In pristine condition" and worth having it done, so I ended up agreeing to it. When I picked up my car, Doug gave me a invoice with extra parts that I paid for that were NEVER discussed with me and were working fine.Doug called me sometime later to see how my car was running. I thought that was odd, but I told myself he was just being nice and I told him it was running ok. A few days later, my engine light came on and it started running horribly. I thought I had developed another problem with my car. Some time after that, Doug called me again. The first time he called me I told him my car was running ok, so I thought it was really odd he was calling me again. I did not answer his call.I then discovered my car was misfiring on the #6 cylinder because they installed two #1 ignition wires on my engine, one on the #6 cap and plug that was also badly cracked. I had also put brand new plugs in my car right before I took my car to NW, and I also discovered that the plugs in my engine were burnt and rusted. They were not my new plugs.Have you ever had your car repair shop call you once after you picked up your car? How about twice? Is it possible that Doug was calling me because he was expecting my car to malfunction so he could have me bring my car back to him to "fix?"Doug said this is ridiculous. Is it?Doug wrote on my invoice that all new parts were put in the replacement engine, and he told me that all old parts in the replacement engine were removed before installation. They were not. Doug also told me that I needed a new radiator because it was full of rust. I looked in it after I found the cracked wire and rusted plugs, and it was full of rust. See photo.Doug told me that not transferring my plugs was "AN" honest mistake and that my car was running perfectly when it left their shop and I was "misinformed" if I thought that putting "wires" (one wire, not two, and badly cracked-see photo) in the wrong order would cause my car to malfunction after driving it for some time. It did!"AN" honest mistake is one mistake, not five:1 They did not transfer my new plugs into my replacement engine. 2 They did not take the old parts out of the replacement engine and left the old plugs in it. 3 They installed an incorrect wire in the wrong firing order.4 The wire was badly cracked.5 They replaced my radiator because it was full of rust and it was still full of rust.Doug's explanation in his own words for installing parts he never discussed with me: "Your upset that we replaced parts without talking to you, this was all part of doing the job properly so we can stand behind it." "your plan was to keep the car running as long as possible, as such it was the obvious thing to do." The OBVIOUS thing to do was to talk to me first! It is my car, my money my decision, not yours!Doug replaced my clutch and tried to make me feel that spending $648.55 for clutch parts that has nothing to do with how the engine ran and was working fine, was a deal because he "only" charged me for parts. ONLY??I had no idea if he did or didn't charge me labor as he did not list labor charges per parts installed on my invoice. After the AGO contacted Doug, he produced the breakdown of labor for my parts, and just as I suspected, he DID charge me labor for my clutch!NW charged me for a clutch, water pump, cap and rotor, gaskets, seals, manifold, thermostat, and I paid $1,031.75 for a fuel injector and bracket, all without discussing any of it with me. I think he saw me as an easy mark because I am a woman in my 60's, and he knew he was highly recommended to me and I trusted him. Doug wrote on my invoice that my replacement engine with "88k" miles was documented, but when I requested that documentation, I was told Rick must have done it as Doug didn't know anything about it or have it, but he could give me the receipt from the junk yard. When I called and as
• November 2022 by Erin Wallace
  I love this place! I won’t take my Corolla anywhere else. I bought my car a year ago and I’ve only taken it here for a few oil changes, but these guys are fantastic and knowledgeable. The inside has a cozy waiting area, and I get professional and friendly service every time. Amazing!Service: Oil change
• October 2022 by mars
  Doug helped us by skillfully removing and cutting out rusty rotten bolts to replace the shackle on the rear leaf spring suspension. Can't thank you enough!
• February 2022 by Matt Erwin
  One of the best most knowledgeable honest shops I’ve ever been to. My wife’s car had an engine light come on I called and spoke to Rick and he was able to get me in next day! They were able to have my wife’s car back to her in about 48 hrs which thrilled my wife because she hates driving my truck. Would definitely recommend Doug and Rick @ Neighborhood Wrench
• January 2022 by Daniel Connolly
  Doug and Rick are doing it right. I was recently looking for a new mechanic had some work done on two of my trucks at Neighborhood Wrench. They fit me right in, communicated and explained issues and recommended the right repairs and what I could hold off on if I wanted to. They even had a small delay and took some $ off the estimate they gave me. The service, communication, and professionalism is great - found my new local mechanic shop!DanService: Brakes
• January 2022 by Nancy Connolly
  I love this place always there to help with a positive attitude very professional and really good prices to rent a vehicle at last minute I would refer any one of my friends and family to go here.
• August 2021 by John Booker
  Went to the Natick location for years, Doug is great. Recently was up in Maine and had a part fail under warranty, so couldn't get back to Neighborhood Wrench. Doug went to great lengths working with the local Maine mechanic to wrangle replacement parts and do right by me. Turned what was a frustrating experience into an excellent one, thank you! ?Services: Battery
• August 2021 by John B.
  Went to the Natick location for years, Doug is great. Recently was up in Maine and had a part fail under warranty, so couldn't get back to Neighborhood Wrench. Doug went to great lengths working with the local Maine mechanic to wrangle replacement parts and do right by me. Turned what was a frustrating experience into an excellent one, thank you!
• July 2021 by Deb Flueckiger Valente
  Fast and efficient service!
• July 2021 by dave murray
  Rented one of their Teslas. Great car, fantastic experience.
• July 2020 by Rob Ouzounian
  This was my first time here and I am extremely satisfied with the level of service and value that Neighborhood Wrench offers! I brought my Fiat 500 in for new rear brakes and rotors. Rick and his team did a great job and the cost was very fair. They even have loaner cars which is a huge help. I'm looking forward to having future service needs taken care of here.
• June 2020 by Michael Pieroni
  Fast & Friendly