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November 2023 by Leslie R.
It started out good - I called around for a set of 4 replacement tires for my car - Hogan was competitively priced and could get me on their schedule on my desired day a few days later. I said I would be waiting for my car (vs drop off) when I made the appointment and checked to see if there is a waiting room (there is). I arrived on time for my 9 an appointment today, restated that I would wait for my car and was told it would be a couple hours. Ok cool. Went next door for a coffee. Got a call 90 minutes later that there were a couple things they discovered on my car that needed discussion - I walked back over and was taken to the garage bay and was told I needed new brakes - the representative attempted to show me where things are worn down or not making contact and an online inspection report that was provided said that front & rear brakes needed urgent repair/replacement. I was puzzled by this as I just had work done at my dealership very recently, including tire rotation, and the dealership said my brakes were fine but I needed new tires. I asked for a price from the Hogan rep and was told $1400. I declined since I'll definitely take it back to the dealership to find out why the discrepancy exists. The rep tells me that they just needed to wrap everything up and I would be on my way. An hour goes by (we are now at 2.5 hours). Another half hour goes by and I went to the desk to find out how much longer. I was told they were just finishing up and would be next out of the bay. I asked how much longer.... Reply was another 30 minutes. 35 minutes goes by and we are now at 3.5 hours and never once did any staff member proactively inform me of the delay or thank me for my patience. I'm finally called to the cashier at 12:37 to pay. I paid the pre-appointment quoted amount and I said thank you as he handed me my receipt. He said you're welcome and that was it. Never even thanked me. So, for $1,000, an attempted questionable upsell of $1,400, a 3.5 hour wait that was supposed to be 2 hours, and not a single thank you, I will not be returning to this business. My husband is in the market for 4 new tires for his Ram 1500 and was hoping I had a good experience at Hogan, but obviously not so we will take that business elsewhere. I could have looked past a couple things that irritated me if there had been any courtesy or even a simple thank you.
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August 2023 by Kathryn Cahill
Good experience. They had the tire I wanted in stock and it was all done very quickly. Price was the same or less than local competitors
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August 2023 by judson meyers
Wouldn't mount and balance tires because they weren't brand new even though they came triple checked from a reputable online place.
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June 2023 by Tim Cleary
Wife had a nail in her tire, they squeezed me in for a patch same day. In and out in 15-20 mins and the cost was comparable to anywhere else. I’ll be back.
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June 2023 by John McNulty
Good experience, I desperately needed new tires before a road trip. Saturday I placed an online order and request for an appointment 8am Monday. I received a call back shortly after, and they notified me my tires were out of stock and they’d be delivered sometime between 12-3 Monday, and I’d be able to get them installed when they arrived. He also mentioned their next appointment was Thursday, but because my road trip was sooner he was going to fit me in. Sadly, Monday arrived and the tires were delivered too late in the day. (Called and they came at 4, close at 5). He offered me an appointment the next morning, 11am. I ended up showing up 10 minutes late! He still took me, and completed the install and rotation within the promised 2.5hrs. Will definitely keep them in mind for other vehicles in the future.
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May 2023 by John Rogers
Very helpful, knowledgeable and friendly. Service was quick and convenient at a reasonable price. Give them a try, you wil not be disappointed.
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May 2023 by Scott Masterson
Great overall service. Matt and Glen were very helpful in getting my tires ordered and replaced.
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February 2023 by Kevin M.
I called to ask if they could fix or replace a flat tire on my Subaru. I was told that they'd have to inspect all of the tires, and change them all if they felt that was needed. If I didn't want to have all 4 tires changed, then they wouldn't even change the flat one! They said they'd just give it back to me with the donut on it. I was told this was "company policy."The next closest tire place changed out the tire without a problem, and they will have my business going forward.
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February 2023 by Julia Dillon
Hogan Tire in Medway, MA will have a new repeat customer after my first experience with them! I'm newer to the area and discovered them when I needed to have my lug nuts replaced. They were able to get me in the same day I called and I was in and out. All staff I interacted with on the phone and in person were very friendly and knowledgable. Lounge area was convenient to wait in as well. I wish I had discovered them sooner but grateful I have now and look forward to returning the next time my car needs service. Thank you!
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February 2023 by Stephen chapman
Staff is fantastic! Both managers are very helpful and got me in right away for both my cars. Will not be going anywhere else for my car services!!
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August 2022 by Gail A.
Easy to get an appointment online, showed up 30 minutes early and they took me right away. It was for routine work but they couldn't have been nicer and it couldn't have been easier. I'll be going back.
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June 2022 by Mike Gerade
Hogan Tire in Medway did a great job on my 4 new tires. Was completed earlier than anticipated. I would recommend them to others if inquired.Mike G
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March 2022 by A Aldrich
Great and speedy service for replacing a tire. Called the night before about the problem, dropped it off in the am and I got a call not an hour later that the tire was mounted and ready to go. Couldn't recommend more.
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March 2022 by Bill Gabe
I have purchased tires for multiple cars and have always received great service. I would certain recommend Hogan in Medway for getting service or tires.
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February 2022 by Merrill Wilson
Getting a quote and scheduling an appointment was easy and fast. They were able to get us in for new tires on my first available day off and were the most reasonably priced in the area. The day of they were finished so much faster than I expected and were able to do my brakes same day. Great customer service and friendly staff.
