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November 2023 by Ashish Chadda
These individuals are exceptionally trustworthy. I had a nail in the front tire and was concerned about the cost. To my surprise, Sullivan's informed me that there was NO COST because there was no puncture. The staff was polite and very courteous. I highly recommend them for their honesty and integrity.
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October 2023 by Paula O'Hare
Stephen greeted me as I walked in the door. He was friendly, courteous and professional. He listened to everything I told him. My appointment was right on time. While I waited in a clean and comfortable waiting area, they examined my tire and were able to repair it. I was very happy that I did not need to replace a tire that still had considerable tread left. They also put on the replacement hubcap I had brought with me that I had not been able to put on by myself. When the time comes to replace my tires, I will go back to Sullivan Tire! Thank you!
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October 2023 by tim a
Stephen was great to deal with at the Millis location. Kept me informed and finished our transaction seamlessly. I had used Town fair tires for my last set of tires and trying to get info was painful at best.
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October 2023 by Ryan Lamoureux
Eddie and Stephen are fantastic to work with. They made the process simple and easy. I will return strictly because of them. Thank you!
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September 2023 by Erica K.
Scheduled an oil change so I could drop it off and pick it up. We had a few questions and they immediately answered them. They caught another issue and we ran the pricing by a family member who's a mechanic and everything seemed reasonable.My guess is the one star reviews were mostly during staffing shortages and supply chain issues, which we also encountered about a year ago at the tire place across the street from this on (I want to say Town Fair Tire but I know they were bought out. We had other issues with them where the alignment machine was broken, but they also resolved that.)
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August 2023 by Peter O.
Went in on Saturday on tax free weekend inquiring on tires, they said they could do it next day as they were opening on Sunday to fulfill tax free orders. All was as they said and have new Michelins on our car.
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June 2023 by Ken C
Easy to schedule and work with. Communicated well. Offered extras, but without pressure.
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May 2023 by Julie Bruno
Stephen C is so professional and always a great help when I bring my cars in. Sullivan tire has a great tire special and you can buy the warranty for each tire for a small fee, I have to say I have always been impressed by Sullivan tire I would recommend them to everyone!
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April 2023 by Katie Foley
Direct Tire (former owner/name) was better. But I still trust them & am pleased with the service here.
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January 2023 by Joe D.
I ordered 4 brand new tires for my 2021 BMW and they encouraged me to get the alignment because ' the tires last longer and it is safer'.After the tires were installed, they called back and said they couldn't do the alignment because they didn't have the 2021 software so I was out of luck. Well, I guess the 'safety' didn't matter to them or the 'proper wear of my tires' because they just sent me on my way to drive 1500 miles to FL.So much for any 'semblance' of customer service.I know where I'm not going the next time I need tires replaced.
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December 2022 by Karl Schlotterbeck
Needed just an oil change and tire rotation- it was easy to book the appointmentonline and the service was great, the price reasonable - plus it is close to home
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June 2022 by Steve Bono
Before leaving for work one morning, had an unexpected flat tire (nail puncture). I had the flat swapped out for the spare and drove to this location. I asked about possibly repairing the tire, or worst case buying a new one. The woman working in the AM, set expectations and said they could take a look at the tire for possible repair, but due to current staffing issues might not get to it for 2 days. I said that was fine and left. Got a call a few hours later, saying that my flat was able to be patched and was ready to be picked up. When I picked it up later in the day, I asked if it would be possible for them to swap the patched tire back on in place of the spare (knowing they could do it a heck of a lot faster than me, and expecting a reasonable installation fee to be charged), and they did it for free! Will definitely use them again in the future if a similar situation occurs.Service: Tires
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January 2022 by Colin M.
Based on Sullivan tires response to my original post, I am obligated to tell readers a few items: 1) Sullivan Tires did not inspect or review the tire in need of repair 2) Sullivan Tires stated they do patch tires, but it is illegal to do on my tires Again without the tires being assessed I am not sure how we got to the second point. I would not recommend this outlet for service.
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December 2021 by Par M.
Go anywhere other than Sullivan Tire. I bought my previous set of tires at Sullivan and it was an absolute nightmare; their only objective is to charge high prices and then do everything in their power to make excuses for the work they performed (when something inevitably goes wrong). Direct Tire was the complete opposite- they stood by their work, they provided excellent service and they were very transparent. But, unfortunately Sullivan Tire bought this location and infected it with their culture of greed and ineptitude. But hey they need that money so they can put their creepy owner in as many advertisements with celebrities and athletes as possible.
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December 2021 by El Roz
oil change & brake fluid service.friendly, affordable. nice clean place and easy to park.Also offer a wide variety of services for the car.Convenient place to centralize all of the services.