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November 2023 by Megan Averill
Brandon was very accommodating and professional. The staff took great care of my car. I cannot recommend smooth auto enough!
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October 2023 by Raphael Saba
Took my car in for an oil change. They pointed out some relatively urgent maintenance that needed to be done, and were kind enough to fit me in later that week to replace an unevenly worn-out tire and a tie rod, as well as doing an alignment.They also highlighted that the engine air filter needed replacement, which was an easy enough job for me to do on my own. However, once I got the part a couple weeks later and went to install it, I discovered that they had left the clasps undone on the engine air filter compartment, potentially allowing contaminants into the engine air intake. Luckily I discovered it relatively soon before any major travels, but this was a serious oversight which erodes my trust in this shop’s procedures, as this mistake could have led to serious engine issues (and might yet still, if I’m unlucky). I contacted the shop about it mid last week, and they said the owner would reach out to me, but I have yet to hear anything back.
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October 2023 by Stephen Keen
I have used Smooth Automotive several times and they have always been friendly and efficient. However, the last visit left me disappointed. I understand that for most people cars are just appliances, but the job appeared rushed and careless. They did not clean the tire after the job, they did not clean up the old backing and glue from the old wheel weights and they did not place the new wheel weights discreetly (I know placement flexibility is limited). Now I am going to have to go to another place to re-do the wheel balancing. That is not to say Smooth is not a good shop, or YOU should not go there.Update: After I contacted them, Smooth did offer to rebalance the wheel. Credit for that.
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October 2023 by cqd123123
I visited in morning, they took my broken tire with the rim and promised me they'll get the matching tire the same day afternoon. I dropped in again in the afternoon, they installed the new tire in 20 minutes. They also installed spare tire in the trunk, even put the wrench and jack in the right place. 100% very SMOOTH service, plus they have very comfortable sofa chairs inside.
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October 2023 by Emily Dykstra
The staff is incredibly kind, caring, and helpful. I became a customer after an old roommate suggested it and I am so glad to have made the switch. I will continue to get my car serviced here as long as I am living in the area!Services: Air & cabin filter replacement
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September 2023 by Ira C.
I now understand why all the reviews are so positive. From making an appointment to paying, they make this so easy and fast! I will definitely be returning for oil changes and any repair work I need. Highly recommend. Also, great value for the cost. So glad I found them.
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September 2023 by cldtietz
Best shop around the Arlington/Medford area. Gentlemen working at the desk have fantastic knowledge and ability to articulate what's going on with your vehicle and how they can fix it. Clean inside both the reception area and the garage. This is my new go to for car related issues.
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September 2023 by Sehar Mahmood
Been going here for oil changes since I moved to the area - about 3 years, have also done brakes here and other servicing. Once my car was making a weird noise and they took me the same day and fixed the issue for cheaper than I thought. I find their pricing reasonable and customer service is great, and they don’t try to sell you extra stuff you don’t need right away. The guy that works at the counter is wonderful to interact with.
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July 2023 by Will S.
Hands down this is the best mechanic you can go to in the area. They recently expanded their facility and they are and they're still booking a week out for good reason. They do great work and are completely honest. They are the sort of mechanics who will tell you when you don't need to get things fixed. As someone who knows little about cars, I I've never once felt in the eight years I have come here that they are trying to convince me to get work done that doesn't need to get done. And even with all of their business they are still willing to to help you out in a pinch day of like filling your tires with air or analyzing a check engine light. And often they'll do it for free. I cannot recommend these guys enough.
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July 2023 by Brian Gibree
Smooth Automotive is just down right amazing! They've always done great work at a reasonable price. Today, they went above and beyond their normally amazing standards.After feeling like the transmission in our car was slipping, they were able to squeeze us in (on the Friday before a holiday weekend) to take a quick peek and see if it was a quick fix. It wasn't, but they topped us off on fluid to keep it from getting worse and made an appointment to bring it back in for a proper repair.Thank you!
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July 2023 by Chris Roy
Best service I've ever seen at an auto shop, by far. Our trip was suddenly halted by a car-stopping issue. They were kind enough to take it in immediately despite being busy. They were very polite and respectful, had clear and punctual feedback on the issue, and had us back on the road in under a day with a fair-priced repair. Couldn't thank them enough!
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June 2023 by Ash C.
I've been going to Smooth Automotive for 5 years now. They're awesome!!! Brandon and Frank are very honest and will never recommend unnecessary services just to make money (like many other mechanics will). I also always feel comfortable coming here, which is important as a young woman. I don't feel condescended to, which also happens frequently. Always friendly, always affordable and efficient. This is how a mechanic shop should be run. They set an example for others!!! Highly recommend.Services: Air & cabin filter replacement
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June 2023 by Duane Desrosier
Smooth automotive is one of the best auto repair garages around. Frank, the owner, is fair reasonably priced and will only suggest repairs that are needed. Honest and skilled with the best team of mechanics. This is a great shop!
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June 2023 by Tracy Le
charged me $55 to patch one tire.came here since it was nearby and all the good reviews, so i’m disappointed to give a 1 star since they were nice and accommodating to me. just letting the other ladies know in case they come, be careful to not get overcharged!!!
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June 2023 by Neil Andrews
I was having some Tire issues and was in a pinch timing wise. Showed up last minute and they couldn’t have been more professional and friendly, and had me in and out of there in 30 minutes. Great work and service! Highly recommend!
