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September 2023 by M D
Good overall experience. Good service and trucks. My second time renting from Penske. They do charge for a mile so just plan it ahead. Works great locally!
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September 2023 by Eric Futterman
Had a great experience with this location today after returning it. The gentleman who welcomed me in was very nice and conversational. They all invited me to sit in the AC while I waited for my Lyft to the airport. Really friendly people. Great customer service.
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August 2023 by Madison Laliberte
The Penske in Medford had the nicest people I’ve met in the city. They were kind and helped us swiftly and efficiently. Recommending to all my Boston friends.
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August 2023 by theplaceforwords
The best thing about this for us was the fabulous phone saleswoman (kathy I think) and Laurent in Medford MA who took patient time to work through a problem on their local end, accommodating us well. I will review again after we actually use the truck!!
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July 2023 by Derek Franzese
Reservation is not guaranteed at all.They never have the truck you book. First time 3 years ago we reserved a 22-ft truck in advance and showed up to wait over an hour while they scrambled to find us something.Now they just called me to tell me they don't have a single vehicle for me after I booked a 12-footer 10 days ago and my move is tomorrow. It is a trash operation. Their excuse was that "people lie" about how long they need the truck for. It is absolutely ridiculous. Unprofessional, incompetent, and unreliable.Update - Oh and when they cancel on you you’ll get an email after saying that you requested the cancellation, and not the truth in that they are booking trucks they won’t have. Management reaches out to your review but there is nothing to talk about since I’d never consider using them again.
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June 2023 by Emmalynn Beck
Soild place, larger price up front then their competitors but no hidden fees I can respect that. Super easy pick up and drop off
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May 2023 by David B.
TL;DR: PENSKE IS UNTRUSTWORTHY AND UNRELIABLEI booked a reservation for a sprinter van a month out from the date I needed it, and I called the day I booked to confirm that the van would be at the Allston, MA location that was offered, and I was told it would. fast forward to pickup date, I receive a call at 7:30 AM telling me the van, which I purposely booked for ease of driving in a city, was not available and they instead could offer me a 16' truck for the same price (how generous). After I begrudgingly agreed, I received another call asking if I could pick it up in Medford, 8.5 miles away. I said no, I needed it in Allston, to which they said no problem, we'll get it over there for 5pm pickup. As I am arriving to Allston at 4:45, I receive a call asking if I can pick up the truck (which I never wanted) in Medford. When I said I could not, I was asked if I was interested in discounting the price of an uber to Medford off my reservation. LOL. I will NOT be using Penske ever again and I will be actively recommending anyone BUT Penske for my friend and family's future moving needs.
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April 2023 by Andrew Farrell
I was helped by a gentleman (Began with "L" but I forget his name) and I gotta say, in a world of dwindling customer service I was provided with the best customer service I have gotten in a long time. I started my day to pick up a truck to move out of a storage unit so I was obviously not looking forward to the long day ahead. "L" was personable, nice, friendly, extremely helpful, the process took a very short amount of time, I could go on. Honestly, my mood that day was drastically improved due to my encounter with this very nice guy and it is important to me to call it out.. and for him to be recognized. I will only rent from Penske going forward. Highly recommend. Pricing was better than competitors as well.
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April 2023 by Russell Laverty
Now that Uhaul has increased their mileage rates so high, Penske's 79 cents per mile is very attractive if you're putting on some miles, enough to cover their $60 insurance, 4x that of U-Haul.
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February 2023 by Patrick Rogers
-charged my credit card for 5 days when I had truck for 2-charged for damages they can't explain-refunded some of damages but then went back on that agreement and claimed I owed again-local office won't return emails or calls so I had to contact corporate office to resolve issues (still not resolved)-truck had speed wobbles at 55mph and was bucking at 60mph. Very unsafe but could not report to them for fear of getting charged for it. Subsequently next rental will be dangerous also.-would not reccomend. Might save a few bucks on their rates but not worth the troubleUpdate: tried to resolve the issue as their owner suggested in comment below. Don't be fooled. They never even responded to me.
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February 2023 by Erin King
I had a pleasant experience returning my one-way cargo van rental to this Penske location. The staff was very friendly and helpful.
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October 2022 by Alice Lee
Their pricing was better than others and it was less costly to rent here and have the truck for 24 hours vs a handful of hours. We were able to drop off the truck sooner even though they were closed and at our convenience. The truck was immaculately clean inside and out. We had to ask for instructions on how to pull the ramp out, etc. it is surprising they rent trucks and hand over the keys with no instructions, like avoid Storrow drive. They take a deposit and once you return and they check the mileage and gas level, they promptly refund your deposit. I would rent from them again.
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September 2022 by david blackman
Was working with Griffin on a rental agreement. Never responded to emails. Go elsewhere for your truck rental.
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September 2022 by Yoni Gray
My U-Haul rental fell through and I was panicking. Gino at Penske took my call just as they were about to close and went out of his way to help. The truck was way nicer than the ones at U-Haul, and you can't beat the customer service. Yes they're more expensive, but I'm a Penske customer from now on.
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September 2022 by Ryan
Worst moving experience of all time. Truck was rented from the Home Depot off Rt 1 in Saugus and they messed up our reservation. The truck was 4 hours late and made for the absolute worst moving situation of my life. The Medford location responsible for the truck did not even apologize for the inconvenience and offered a pathetic 20% refund. Do not use these guys if you have a move or care about your time!!!
