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December 2023 by Joseph Panico
Called 6 times and never got a call back. I guess they don't need our business.
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September 2023 by Hailley Crete
If only there was a zero star rating. Don't bring your car here unless you enjoy the thought of it being left in the Marshall's parking lot down the street with the windows down while it rains, the actual repairs taking three weeks longer than estimated, and said repairs not even being complete once they happily called and said it was ready to pick up. Oh, and don't expect them to pick up the phone. Though, on the rare occasion they do pick up, they'll answer and say "hold on, let me check on that for you" and just hang up the phone after 5 minutes. Seriously, I don't care if your insurance, your best friend, or Jesus Christ himself recommends this place to you, do not give them your business. I also made the mistake of giving them the insurance check before the work was done. Don't fall for that. Have the day you deserve, Medford Citi Auto!
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July 2023 by Jim M.
My car has been with them for 3 weeks. I call for status and no one picks up the phone. They said 1-2 weeks to complete. I saw my car still in pieces and no one working on it. They took my insurance money but have not done the work. Insurance fraud! I think my insurance company will like to know this and pull them off the list of shops they will recommend.
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October 2022 by Michelle Salvato
Horrible place! DONT WASTE YOUR TIME! They had our truck 4 times and it still came back with rust issue. They never respond to phone calls and kept our vehicle for weeks with no return call. It wasn’t until we threatened them with a call to the Better Business Bureau then they finally responded to our complaints. At that point we refused to have them lay their hands on our vehicle after handing them well over $1000 in rust repair for it to return multiple times. Took it somewhere else and are pleased with the work. What a wasted time and money on this place they call a business!
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September 2022 by Gelson Jr.
Instead 3 weeks/1 month they took 3 month to fix my car. I had to spend my money to rent a car because they didn't send the documents do Insurance Company (always a: "sorry, we will send today" or "I need to check"). Besides that take a look in the pictures how the painting is after 5 months.
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April 2022 by lisa61469
Carmen and his crew have been working on our cars for about 5+ years now. We couldn't be more satisfied with their work. The professionalism, attention to detail, experience, service and the outcome have always exceeded our expectations. I would highly recommend!Services: Body & Trim
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March 2022 by Lisa A.
Thank God for Carmen and his crew for taking care of our cars when needed. He is professional, experienced, pays attention to detail and leaves us completely satisfied each time. He really does a good job making a car look like new again. One car was scratched -completely like new. Other car had big accident and somehow Carmen miraculously fixed this car up so it runs and looks brand new! Thank you guys so much!
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February 2022 by Jake Seaman
Came by on a Saturday morning and let them know I needed crankshaft sensor changed. They told me to come back Monday and they could take care of it that day. I came back Monday and dropped it off. They said they’d call me soon after running a diagnostic. They never called. I called the next morning and they said they would call me back in 5 minutes. Never called back. I called back about 3 hours later. No answer. Went and picked my car up to take it to a different placeService: Electrical
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February 2022 by Leo L.
Really bad customer service after drop off my car. Was told my repair should only take a week, but after three weeks later I never got a call from them. I called many times and left many messages but they never reply or call back. In three week they only pick up my call two times and promise a call back but they never did. If you promise some one and didn't deliver that mean bad business. Will keep post until I get my car back Would never recommend this to anyone
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November 2021 by samir farooq
These guys did a fantastic job welding and polishing up my vehicle - it looked brand new when returned to us! Since it was a Tesla, we were afraid that they may not help us, but they were more than capable and did some great work!I am very grateful for all their help - thank you!
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October 2021 by C Nichs
Very Trustworthy.Bring your car to this place. My truck was making a loud rattling noise behind the dash. I dropped off the car, they put it on the lift and tried to find the source. The couldn't find it. NO CHARGE. They said they need to take off the dash to find the issue and that it's a lot of labor to take it off and put it back on, roughly a 1000 bucks. I begrudgingly agreed. I brought it back the following week. They called me up a few hours later and said they put it up on the lift one more time and found the issue... and it'd be a 200 dollar charge. They could have easily kept the truck for a few days and charged me a grand but they didn't. Super trust worthy people. They have a lifelong customer.
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July 2021 by chris nichols
Very Trustworthy.Bring your car to this place. My truck was making a loud rattling noise behind the dash. I dropped off the car, they put it on the lift and tried to find the source. The couldn't find it. NO CHARGE. They said they need to take off the dash to find the issue and that it's a lot of labor to take it off and put it back on, roughly a 1000 bucks. I begrudgingly agreed. I brought it back the following week. They called me up a few hours later and said they put it up on the lift one more time and found the issue... and it'd be a 200 dollar charge. They could have easily kept the truck for a few days and charged me a grand but they didn't. Super trust worthy people. They have a lifelong customer.
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July 2021 by Candace Danby
These guys will treat you like family! I unfortunately got into 2 minor accidents this year, and was luckily, referred to this shop. Carmine provides EXCELLENT service and transparency every step of the way, honest pricing and experience too, especially under the circumstances you'd typically take a car in to an auto body shop. If you're looking for a professional experience and excellent service, I highly recommend going with Medford Citi Auto Body. They know their customers and situations by name and genuinely go out of their way to take care of you.
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June 2021 by Vinny Chesnick
This establishment has done work on my vehicle, from accident s, fantastic work, highly recommend, shout out to carmen & his crew for top notch work!!
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April 2021 by Patricia M.
Used them for years. Great people to work with. Excellent body work for great prices.
