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March 2024 by Faiyad Ahmad
Steven was very helpful and friendly throughout the signup process, setting clear expectations and answering all my questions. Thank you!
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January 2024 by Mark MacDonald
Sherry (spelling?) was extremely helpful on the phone getting my storage unit reserved and accessible after the web site would not upload to the informationThank you to her for her help
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December 2023 by Liz Ballard
We had a great experience here. When a storm drain flooded our basement during a flash flood, Kristen helped us secure a unit within minutes. After more than two years we have been consistently impressed with the service and with this facility.
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October 2023 by Erin C
Kristen was great, answered all my questions and set me up with the unit with no fuss.
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September 2023 by Kyianna Rivera
The employee with the blonde ponytail was harassing everyone as they moved their things out of storage.
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August 2023 by Dakota Gleason
Seamless experience! Only used it for a month while between apartments, and it was super easy to cancel once I finished. BYO lock or buy one on site. I used the smallest unit and it fit all my stuff great (im an artist with a lot of knick knacks). The facilities are clean and temperature controlled and they have a great system for loading and unloading. Plus, the people are super nice. Shout out Holly and Kristen
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August 2023 by Carolicious LasCarolinas
The customer service person was so nice, she knew what to offer, I rented the space so fast, she explained the new app to manage your account. I like the storage. It's so clean. Definitely I recommend Cube Smart.
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August 2023 by Mateo Velez
Great customer service and super easy to use and reserve. Holly was a great help and made everything was easier.
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July 2023 by Victoria Almansa Villatoro
Holly at the store and her manager Kristen were absolutely rude and unprofessional. Holly made a mistake that costed me $40 and rather than apologizing gave me an attitude. On the phone, she did not mention a document that I had to bring to the store to finalize my contract. The website also does not mention it. It is an important document that nobody carries around. She would not accept a photo of it either (which I’ve used for all legal contracts before). I paid $40 Uber to get there and had to leave empty-handed and when I was trying to politely explain to both Holly and Kristen that they should have told me beforehand (or specify it in their website) because it is an uncommon requisite they were defensive and treated me like it was my fault or that I did not understand that it’s their right to have arbitrary policies (that no other storage company had!). All I wanted was for Holly to say “I am sorry, this was my mistake”. I would have quietly gone back home, grabbed my document, paid other $40 of Uber and come back to sign my lease. Her pride made Cubesmart lose a client. She was also rude and insulting to my husband on the phone and after he suggested that they change the wording of the website as to reflect what they truly need she decided to cancel our reservation (without our consent!). She would rather lose a paying client than take feedback and improve. This is not the way to treat anybody, let alone potential customers. We went with Extra Space Storage which has clear and reasonable policies.
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June 2023 by Cristina Zambrana
Forget U-haul, get Cube Smart! Their customer service was very helpful at getting us a unit that would fit our needs. Reservation was quickly completed online. The check in and check out experience was super smooth and fast. The mobile app made visiting the unit easier. The availability of dollys at the site made moving in and out easier. The staff at the Medford site was nice, helpful, attentive, and available. We had a completely negative experience with uhaul and only regret not finding CubeSmart earlier.
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April 2023 by Emily Singer
Do not rent a storage unit from this company. The monthly cost seemed reasonable when I first signed up, but they raised it by 40% over the course of a year. They know it's difficult and costly to move to a new unit, so they take advantage of that to jack up the rate.
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April 2023 by Emily S.
Do not rent a storage unit from this company. The monthly cost seemed reasonable when I first signed up, but they raised it by 40% over the course of a year. They know it's difficult and costly to move to a new unit, so they take advantage of that to jack up the rate.
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April 2023 by Kristen Norris
Holly made this a great experience after moving from another location.
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March 2023 by Lisa Cacicio
I love cubeSmart. Its clean and Kristen and Holly who work there are wonderful.
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January 2023 by Melissa Lynch
Just signed up for a storage space and couldn't be more pleased with all the great customer service. Kristin, the store manager, was so helpful. She gave me a great tour and made sure that I was happy with the size of my space and jumped right in to help when I had a problem registering on line. I didn't have to waste anytime dealing with it, she just called we back when it was resolved. I'm looking forward to a stress free move-in process.
