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April 2024 by Judah Jackson
Dirtiest gym around. Men’s bathroom has no ventilation and permanently smells like trash. Feces on the toilet seats on any given day. Multiple broken machines. Just a very dirty gym.
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April 2024 by Miri Ashkenazi
Terrible gym!I've never met such rude staff.Plus they don't cancel your membership. So ur stuck with the fees forever.
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April 2024 by Jose Rincon Montoya
Management is very unclear about contract policy. Extremely rude staff including (she ) the manager . Not coming is really a SCAM please is advised this membership is a scamUpdate on 02.12.24 I replied the email and of course NOBODY replied back ! lol
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November 2023 by sweet s.
I was a member at crunch fitness years ago when it was at its original location in the old supermarket. When the whole Covid madness started, I stopped going. I kept the membership going thinking that I might go back someday. Well, guess what I changed my mind! My credit card number was changed by my bank and so they were not able to do an auto withdrawal. Now they are consistently and constantly harassing me to show up in person to cancel my membership. I'm a very busy person. I don't have time to go over there. There is no legitimate reason why it cannot be done over the phone or online. I have no idea how long they are going to keep harassing me. They even had somebody from India call me! How ridiculous is this!?!?!?!? I paid them hundreds of dollars for years not showing up to the place . My advice to you is to not get involved with this gym. Waiting to see if they'll take me to small claims court over $40 WTF! I'd like to see how the judge handles them telling him that I owe them money when I haven't been there in years. I don't have a contact. Do they not even think about the fact that I might want to go back someday? Well, they totally sealed their fate after this behavior, I would never go back ---just epic stupidity. If the Manager is reading this, let me ask you a question don't you even care that you're getting tons of one star reviews? People decide if they're going to use a business based on these reviews. Did you know this?
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November 2023 by Christopher Melo
This gym would have to be the worst managed gym in the business! I will never go to another Crunch Fitness because of this place. The management there has no business being in leadership whatsoever. Personal training manager has outdated and misleading training experience. This type of gym is the reason people loose faith in the fitness industry.
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November 2023 by Elizabeth Nash
As we approach the time of year where we all like to sign up to the gym for the holidays or as our New Years Resolutions, please think twice before going Crunch Fitness! You will want to read this review all the way through! I signed up at the Malden, MA facility... Pros: facility looks really nice and they have a lot to offer! Personal trainer was knowledgeable and was probably the best part of the experience. Staff members appear knowledgeable and nice and make all the joining offers and perks sound wonderful... but its all sales pitch... Thats where everything turns.. Cons: Brief background.... I am a teacher and was looking for something for the summer months to help aid in recovery post a car accident. I went to Crunch and explained my expectations. Upon signing up I was told they were running a promotion for the sign up fee and yearly fee which makes it an excellent time to sign up, especially since I was not sure if I could commit beyond the summer. Sounds convenient right? First couple months were fine, the trainer was helpful.. then at the beginning of August I gave my notice to cancel for September. I called several times and left messages. I was told to put my request in writing which I did. No response- emailed again a week later. Manager emailed me saying I was all set and my cancellation was processed for both membership and PT. Three separate transactions were charge after cancellation- random charges I emailed with screen shots to the manager above asking for an explanation... NO RESPONSE Filed a claim with my bank and put in a stop order MORE MONEY WASH CHARGED TO MY ACCOUNT a couple weeks later from Crunch in in another city entirely. I called Worcester and spoke to someone on the phone who explained my account was still active and had never been canceled. I was also charged my year sign up fee (the one that was waved in the promotion... so I was told) AND AGAIN FILED WITH MY BANK Called Malden Crunch to talk to the same manager who supposedly helped me before... She explained the turn over of management and could not guarantee that the staff was properly trained in procedures and policies. ( Mind you, she was the one processing my past cancellation - so who doesn't have proper training?) She tried to get me to come in for personal training claiming I was charged and haven't used them. NO KIDDING I CANCELLED A MONTH AGO. They were trying to make it look like I was using the facility so they could continue to charge me.... At this point I am furious!!! Manager claimed she was cancelling the membership (WEIRD SINCE SHE ALREADY SUPPOSEDLY DID WEEKS BEFORE) Knowing there "he said she said game, I followed up with our conversation in writing again summarizing the conversation. NO RESPONSE After discussing my experience with many others on social media I have learned that this is a common practice/ scam that Crunch runs. I was even contacted by someone who had moved states and was refused cancellation ad continued to be charged for months... and another person who physically changed her debit card because they were relentlessly taking out money.... Kills me that they are taking advantage of people... Imagine if I had fallen for the "discount for signing up withy your account number rather than debit card scheme" I am in the process of still filing but I am out hundreds and hundreds at this point. Don't let them do the same to you!UPDATE: As you see below, they are asking everyone to contact them with their review to be assisted further… so I did and SHOCKER… NO RESPONSE! ? Such a joke!
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October 2023 by Andrew Hunneman
I do genuinely really enjoy this gym. Cost is average compared to all the others in the area, but the size of this place is tough to beat. It can be tough to find machines or free weights you need at peak hours but typically I have no issues there.Only complaints I’d have are that the treadmills have issues, most weeks it seems like about 1/4 of the ones they have don’t work. Then a bunch of the other ones have issues with their walking belts. In my experience when you try and jog/run at any speed above like 5.5mph the belt seems to be loose and any given step can lead to your foot pushing forward and throwing off your rhythm, loosing your balance, at higher speeds this can be a far worse issue.Secondly, the bathrooms could use some work, whether it’s missing toilet paper, trash, wet floors, unflushed toilets (most of these are more a detriment to the other gym goers who I wish would be more courteous and just clean up after themselves and also re-rack their weights in the proper spots). Just be an adult.
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September 2023 by M Choi
I was a participant in the personal training program. I had a great experience with the personal trainers but had a lot of issues with Mike, the General Manager.After the Fitness Manager resigned, it took the gym a while to fill that position, so I had to approach Mike, the General Manager, about my Personal Training program. Whenever I approached Mike, he would tell me to email him and then not respond to my emails. Since many reviews stated they had billing issues, I wanted a written confirmation about the downgrade of my plan, but it was impossible to get an email response from Mike. I had to email and approach him multiple times about this issue. There should be an automated system that sends out email confirmations of downgrades/ cancellations without us even asking.There was a particularly frustrating incident with Mike when I had a question about the contract for the downgrade of my Personal Training plan, and he told my Personal Trainer who was completely new to the gym to handle the issue and left the scene. My kind Personal Trainer tried to help me to the best of his abilities, but he was unable to answer my questions or confirm anything because he was totally new to the system.When you downgrade your program, they make you sign the same contract you signed when you first enrolled in the program. The contract says you are obligated to a 3 month program, but they ‘verbally’ tell you because it’s a ‘downgrade,’ you won’t be beholden to the 3 months stated in the contract. They should have a separate contract for downgrades that specifically states that clients aren’t obligated to fulfill the 3 month plan and can cancel at any time with a 30 days notice.Moreover, because they use a third party company to handle the billing, you have to contact ‘First Credit Services,’ a debt collecting company, yourself when you want to cancel your gym membership. (The receptionist gave me their name and number.) For some reason, each time I call, they are unable to pull up my account even when I provide my full name, account number, phone number, and email. They also ask me “how I heard about their company,” etc., which seems very suspicious. Thus, I am having issues canceling my gym membership.There is a staff member who Mike relies on a lot because of her tenure, and she is rude. I heard her laughing about a bad review someone wrote about her. It’s not surprising that the gym has so many bad reviews when the General Manager and the staff member he relies on are so rude and unprofessional.
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September 2023 by Ivan Official
Refused to allow me to refund personal training package after having 2 personal trainers quit (the two I specifically wanted to work with and bought package for).Other personal trainers were not as good.Tried to talk to manager and he responded professionally but still refused to refund. Tried responding to email and got an error.Downgrade fee if trying to go from 32 dollar a month plan to 10Equipment always brokenNo clips available without leaving ID, they’ve now implemented a sign out systemGuest policy requires your guest to LEAVE THEIR ID
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September 2023 by Candace Burton
I started at this gym with their plus membership and a personal training package but now I am downgrading to their basic membership after a couple of months. It seems that Crunch Malden has issues with turnover which probably affects the quality. My issue is that I can't rely on anything besides the gym being open when I go. I have shown up to multiple classes that the instructor decided not to show up to. Oh and one time my personal trainer no showed at our session. I actually have lost money because the time it took to switch from my last trainer to my new trainer with no Crunch fitness manager to assist was two weeks and sessions don't roll over month to month. I expect to see a few out of order signs when I go into the gym because for some reason, it takes them long to repair the machines. So I downgraded because for 10 dollars a month this gym is worth it. But I would never pay for the extras at this location.
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August 2023 by Petherson Braga
Warning ⚠️ please read/ ask about the policy’s of putting your account on hold. Or suspend/ cancel. This place will still charge you and will not return the money.I called back in March to put my account on hold for three months I got charged for two of those months. So I call back when I realized to put it on hold. I thought that I could trust them but after today I was charged again, and my account was not on hold. I went inside. Spoke to the manager Mike and asked if I could get my refund. But he stated that if you do not email the request to put your account on hold, then it never happened even though I had called them and spoke with their staff, their staff did not put in any notes so I do believe that the manager Mike needs to go through a thorough training with the staff that told me to educate them on notifying these major policy information but also that when people call to request a hold that their staff requests that they email the request to crunch fitness. Once they send me the contract, I will read through it and highlight all the flaws that people may look over so that any reviewer can make it easier for them to be prepared with their decision.The staff and Mike were polite with me so I left with no negativity about the staff. All I ask is that there is proper training and explaining in the future.
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August 2023 by Dino Pacelli
This gym is a scam. The management has no issue having relations with clients and when things go badly they take it out on the client.Management told a client they place a hold on the account so they wouldn’t have to pay until renewal to save money and then cancel the membership. Then their relationship ended and the manager billed her over $100 in membership fees.She has since reached out to corporate because the location is of no help in resolving and has yet to get a response even from them. This makes me (and hopefully everyone) assume that they only care about your money and not how the customer is being treated.On top of that they can’t be bothered to clean or fix anything as you can read by the many reviews calling out these problem at this location. So the real question is, why bother? There are plenty of gyms that will love to have you in the area and treat you and your body with the respect it deserves.Avoid at all costs.
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August 2023 by Vinicius Deoliveira
Management is very unclear about contract policy. Staff are careless when it comes to repairing and cleaning equiptment. And when issues are addressed, Management and staff are incredibly rude and disinterested with your questions and concerns. I do not recommend this gym at all as members are uncared for and it seems they're just looking to trap you with a contract and have you pay unnecessary fees. Do not bother joining. You will have better luck at a private gym where they actually care for their members health.
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August 2023 by Daniela Dávila
Don’t bother signing up here. They will bypass all fine print when it comes to signing a contract. The one year contract will renew without them telling you and they will his you with late fees and will threaten to send to collections if you don’t pay. Equipment is always broken and management is careless when it comes to keeping the gym clean. Whenever an issue is addressed, management doesn’t care and are very rude especially Vania. They willl not give you contact information for the distric manager which seems very shady.
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August 2023 by Kevin Joseph
1- The men’s locker room smells terrible and is dirty.2- Dumbbells are rarely where they’re supposed to be.3- Broken machines that are not addressed right away to get repaired.4- Only one machine for calves (currently broken).5- People setting up tripods to record themselves to further feed their narcism.6- There are no clips to place on the bar to stop the plates from sliding.7- Machines are rarely clean (I go early mornings).I moved to the area from Worcester, where I’ve been a member for 7 plus years. This location has made me reconsider my membership.
