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October 2024 by Karol Mota
Pretty disorganized. I’ve been training there since 2022. Once the girl in the front desk was really rude to me, she literally screamed at me. Then, a personal trainer made me pay for his work, and instead of sending me the workout, he transferred me to another personal trainer, which did not send me the workout. So basically, I just wasted a lot of money. A lot of the times, when I go there, the are a lot of machines broken, not working. Also, on Monday, at 6/7 pm, we barely have space to do anything, because there’s a whole activity group of people there, where we usually stretch. Well, terrible management.
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October 2024 by Cássio Pereira
I never been at this gym. I setup everything on line, but I called them to have a information before show up. They didn’t accepted what I was looking for so I asked by email a cancellation. They refuse to cancel, I requested at my bank the refund disputing the transaction. They change the way of charges and continue the charges plus the charge that the bank gave me back because I’m right.
I just spoke with the bank and they said the gym is using my card and reporting how I’m at the place. I never went at this space. Show me in videos how I used my card at your gym?
I attached here the claim of fraud that I gained with my bank and this company change the name and still charge.
Now I would like to know how they are using a physical card if I NEVER BEEN at this place. Never walked in.
They will need to awnser to all of this, to the police and the court.
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October 2024 by City Tour Vlog
I don’t recommend this gym at all. The staff are incredibly rude, the bathrooms are consistently dirty and smelly, and the overall gym environment has an unpleasant odor. Additionally, there’s a lack of service; a personal trainer told me I couldn’t train because he wanted to prioritize his own paying clients. Very unprofessional.
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September 2024 by Qiuting
The official website has not updated the specific operation of "cancelling membership" for a long time, resulting in the need to call others to communicate after going to the gym. The customer service on the phone was even worse in terms of attitude and efficiency. He canceled the call many times on the pretext that my family might not be fluent in language, and used the false story that other customer service would call back and communicate with us within a day or two (there was no phone call at all, resulting in an extra month's fee). Based on the above experience and other customer reviews, I firmly gave the negative review. This gym is clearly a money grab and there is no sign of any change in behavior, if this continues, I think it will not be in operation for long (it will soon close down due to loss of customer trust).
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September 2024 by Melisson Alves
Academia Crunch, an ideal gym for those looking for a variety of equipment and diverse activities. They speak Portuguese and English, but must speak Spanish as well. However, the academy could improve things by releasing a professional in the field of private Physical Education to teach classes and maintain the equipment.
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August 2024 by Yosselyn Orellana
I am totally disappointed with this gym.
A year ago I got a membership and wanted to cancel it, but I couldn't because they told me I had a contract, which they didn't tell me about when they gave me the membership. I insisted again that I wanted to cancel and they told me to wait a year, which I did. Today, August 13, I called again to cancel and they charged me $120 to cancel the membership. It's a scam because they said that the annual membership had been reactivated because I signed up last year. It's ridiculous.
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August 2024 by Gloria Pais
I STRONGLY advise against joining this gym if you value clear communication and straightforward billing practices…
I am extremely disappointed with the customer service/ownership at Malden Crunch. Not only is their customer service lacking, but they also outsource their payment and finance department, making it nearly impossible to cancel a membership.
Despite calling numerous times to cancel my membership, I was continuously charged. The process to cancel is convoluted and unresponsive, forcing me to pay hundreds of dollars for a service I no longer wanted. This experience has been incredibly frustrating and unfair.
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August 2024 by Eileen Yu
This gym isn't as good when it was originally at the Medford location. More importantly, they make it impossible to cancel. No one respond to your email or calls to cancel but they will harrass to make payment on a membership I'm no longer interested in. I mostly wanted to downgrade my membership or a break from the gym, but because of the customer service and difficulty to cancel, this place has left bad taste in my mouth. I won't return.
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August 2024 by Adriana Braganca
I became a gym member in 2022, with the monthly fee set at $31.99 and an annual fee of $100 charged in December. However, in the last three months of 2023, the gym charged above the agreed amount, and after I complained, they gave me one month free of charge. But this already made me feel that I needed to keep an eye on my credit card statement every month, since three months had gone by without me noticing, and I only realized it after my daughter, who is also a member, had warned me. In other words, I started to distrust the gym. Shortly after, a month later, in May of this year, they charged the annual fee again, even though it had already been charged in December. That’s when the headache began! After so many charges and complaints to the manager, and with her sending emails to those responsible, I only got the refund in July when I decided to cancel my membership. Another headache! Why? Because to become a member, all you have to do is walk into the gym and talk to anyone, and they’ll happily sign you up on the spot, taking your bank account or credit card details. But to cancel, you have to send an email and call persistently, expressing your strong desire to cancel, and if you don’t make another monthly payment, which in my case was $31.99, they won’t cancel it. Moreover, they sent a document saying I would still be responsible for the annual fee. Absurd! This gym is a joke. Think three times before signing any documents or becoming a member because if you want to leave, it will be a headache. Not to mention, they overcharge you!
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August 2024 by Biao Xie
Have hard time cancelling membership, cancel within a month, but asked to pay extra month for cancellation.
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July 2024 by Bryan
The gym is great and it's enough to get the gains but please more calf machines. I got to work legs ??
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July 2024 by Brad Marr
I've been a member at this gym since 2022 and it used to be so good. Now, a lot of the machines are broken, it's over crowded, the AC is barely on in summer, they have super loud music blasting from the cross fit section, and sometimes they have people at the entrance trying to sell you stuff? I don't want to be sold stuff while I'm trying to work out!
It's still relatively clean and they have a decent selection of machines (when working) hence the 2 stars. Find another gym if you can.
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June 2024 by Juan Ocampo
If I could give 0 to this place…
To begin with the General manager is totally unprofessional, rude and lacks costumer service skills.
So I personally cancelled my membership in the gym with the gm back in January of this year, which I had to paid 149$ for because of agreements of cancellation, I didn’t care I just didn’t want to come back.
Today after 6 months I noticed I got charged for 47$ from this place. Call ABC solution and was told that my account was still open.
I went directly to crunch Malden to ask about this. As I said before the General manager really try to lied to me, telling me my account was never closed, because it would show my signature in the system, and keep on discussing and being rude about, telling me it was my fault for no sign it ???? That’s insane. I show her emails, bank’s statements and every information I could to verify my cancellation on the time. Finally after hearing a bunch of nonsense from her trying to hide her mistake she couldn’t even own up. I had to sign my cancellation AGAIN, which I took pictures so I doesn’t happen again. I went to ask her if I could bring this situation further up and she replied it wasn’t an option nobody else besides herself could do anything.
I’m trying to get a hold on the district manager because this nonsense is sue-able.
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June 2024 by Heather Andrews
SO DIRTY.
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June 2024 by Max
Love the gym and the people!
