Citizens Bank is known for its friendly and helpful customer service. Customers appreciate the professional and caring staff who make banking easy and seamless. In particular, employees like David are praised for their outstanding service, professionalism, and compassion, often going above and beyond to meet customer needs. The staff at Citizens are accommodating and attentive, creating a welcoming environment that feels more like a neighborhood bank despite being part of a larger institution. Customers also value the quick and reliable assistance, such as when Euro currency was held for a customer, demonstrating the staff's dedication and promptness. Overall, Citizens Bank provides a positive experience, combining friendly service with professionalism, making customers feel valued and well taken care of.
It's fine. I've found there to be a bit of a wait to receive customer service.
January 2024
Great customer service! I walked in and was greeted by the friendly workers. I met with David to open a new account and he made the process seamless and easy. He was very professional and really showed that he cared to meet my needs.Thank you!
December 2022
Great service! Amazing team! Nadia is always so helpful! Highly recommendable!
