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March 2024 by Paisley N.
walked in, saw nice lady pouring herself a cuppa, asked where I could find, she puts her cup down, sez follow me, leads me to product, I'm in/out under 10 mins super friendly, awesomely helpful, can't find that in big box store if I owned rather than rented, I'd be back more often
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February 2024 by Erik P.
This is the best hardware i ever been to.Great help knowleadgable staff.The store is cozy and has everything you need
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September 2023 by Nicholas Audy
Local and old school Hardware store (in a good way).I prefer keeping places like this alive. Wonderful service, store manager went out of his way by helping me and answering my questions about my lawn care needs. I will deft come back. Thanks Wills!
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January 2023 by Ken L.
Horrible customer service and not the most welcoming crew. Save the aggravation and head over to Ace Hardware in Millis or Walpole.
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September 2022 by benjamin p.
Went there twice... not too much help from anyone.... Poorly stocked as well. Walked out after 20 mins of looking for smth they did not have ( but found it right away at Home Depot) staff had fun chatting by the register and payed no attention to customers. NOT going back!
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January 2022 by Sandra Dalbec
Thank you, Ken, so much, for the personalized, thoughtful customer service during this busy Christmas season. You may recall that I went into your store with a swag of greenery that I was looking to affix to a headstone at the cemetery. Your well trained, helpful associates directed me to you. You took a sincere interest in my request and devised a hanger from a piece of wire for a nominal charge. It functioned perfectly. I am so grateful to everyone I encountered at your store as I could have been initially turned away with the unusual request. May the new year bring all good things.
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January 2022 by San Lily
Thank you, Ken, so much, for the personalized, thoughtful customer service during this busy Christmas season. You may recall that I went into your store with a swag of greenery that I was looking to affix to a headstone at the cemetery. Your well trained, helpful associates directed me to you. You took a sincere interest in my request and devised a hanger from a piece of wire for a nominal charge. It functioned perfectly. I am so grateful to everyone I encountered at your store as I could have been initially turned away with the unusual request. May the new year bring all good things.
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June 2021 by JZippy
Incredibly helpful and kind. Very patient, knowledgeable and funny too! Firts time doing business here and I am so impressed. It is my new favorite hardware store. They helped me and went above and beyond where all I got was attitude from Home Depot. Love this place!
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June 2021 by Jose Pascasio
Very helpful staff I was in and outLots of stuff
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November 2020 by John Walsh
When I need a specific screw/tool, this is my first option because of proximity. I like to support local small businesses so I frequent them first...then home depot ?
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October 2020 by Angelica Kenney
Friendly, knowledgeable staff. Great experience!
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August 2020 by Tom Robbins
I love this place I usually find exactly what I'm looking for whenever I go there and if I can't they tell me where to find it elsewhere! That's great customer service!
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July 2020 by Gabriel Moreno
Very nice people polite and helpful store is well equipped for any thing you need for work or do any maintenance in you house or apartment
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June 2020 by Joe C.
I was in the market to replace my gas grill. I did my research and had decided to purchase a Weber Gas Grill. I settled on a Genesis II S-435. After looking around at several stores, (5) I found exactly what I wanted close to home at Wills Hardware in Medfield. The grill was assembled and ready to go - I thought. I didn't have an opportunity to start/use the grill until this past Sunday. Well the grill wouldn't start. I did all the basics I could think of including ensuring that yes there was gas in the tank. Used soapy water to check for leaks and more. Anyhow didn't get it going on Sunday. Monday I returned to Wills Hardware and spoke with folks there...their answer was for me to call Weber. So I did three days later I have not received a call back from Weber. I would think long and hard before I purchased anything from Wills again that was expensive. I found their support lacking....let's not even go there about Weber. The story has a happy ending the grill is working and I love it. No thanks to the retailer and vendor that sold me the gill.
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June 2020 by Ben Connell
The staff at Wills is excellent, polite and helpful. I went in today to find gloves (hard in today’s world to find) and they were sold out. I needed a single pair to look at a house today and was telling her how hard they were to find. She reached behind the counter and handed me a pair of her own. It’s not often you find people who are so helpful, in today’s world. Thank you for being there to help out. You have a customer for life!
