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November 2023 by Darle
After spending 3+ days on-site with the RMV trying to transfer an auto registration and change license from RI to Mass I needed an efficient, timely inspection process. I called Randy’s and they told me to come in that afternoon.The were quick, efficient, professional and had great customer service.Service: Vehicle safety inspection
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October 2023 by Toni Jo Richards
Even though I was discouraged by the receptionist, to bring my car in at that time, and then informed it would be over an hour if I waited & should consider leaving my car, my car was done & fully inspected within 20 minutes. The men who came to speak to me were great. I have had my car inspected there before, no problems, always treated well and had great service.Service: Vehicle Inspection
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October 2023 by Dave Magraw
Each time I come here, they are welcoming and friendly, be it for an engine repair or something as simple as an inspection sticker.Whatever steps are needed, they're very clear about what they're doing, how long it will take, and then with followup afterward.I highly recommend Randy's for all your automotive nerds.
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October 2023 by S S.
Our 3500 Ram truck broke down nearby, and Randy's could put us back on the road fast! Over a weekend, & getting parts, but totally worth it.All the Ram dealers nearby were 2 weeks to 2 months out. Kinda a long hotel stay...The people were so helpful & friendly.Waiting area better than even the new car dealersAshley even gave us a couple of candy bars for the rest of our 'road trip' And Steve worked fast and well. Thanks everyone!
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September 2023 by Jay H
Taken to the cleaners!This was my first visit to Randy automotive center for my son’s car that was stalling at idle. Frankly, I was blown away by the quote I received and the laundry list of items to replaced.I was quoted a range for the diagnostic fee and of course it came in at the maximum fee of $275.00 (including new customer discount). The mechanic claimed it was a bad throttle body and the estimated cost was $1,600. It's a $600 part at the high end and an hour to install. A very simple fix but they were wrong!I also received a laundry list of items to perform and most of it was not necessary such as:- Cabin filter – replaced less than a month ago- Windshield wipers – new in the spring- Transmission service – not due for service- Serpentine belt - -done approx a year ago- four wheel alignment – done last month- brake system service – done when the brakes were replaced earlier this spring- coolant system – probably time and no debate- power steering service – probably time and no debate- front and rear shocks/struts – original and nothing wrongFortunately, I worked as a mechanic all through school and I'm not easily taken. Clearly, I have lost all faith and trust in Randy’s after seeing their quote and will not be back!BTW... the car was repaired by another shop and it was not the throttle body but a simple sensor for a total of $279.00 including the diagnostic charges.Response to Randy's Automotive ServiceYour question: Can you please contact us with the repair the other shop made?I would prefer to keep the other shop out of these concerns but the part that was replaced follows:07k906433b Crank position sensor $136.00Plus Labor/Diagnostic charge of $130.00 plus tax and Environment charge for a total of $279.94.Regarding the other recommendations, talk to your customer before recommending unnecessary work. If I agreed to everything, it would have costs thousands in unnecessary repairs.
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September 2023 by Gail Bambrick
I highly recommend Randy's! Not only did they fix my brakes, when they found out how long it would take to repair some messy lines they gave me a loner car for the week. They drove me there to retrieve it! Plus a thank you note and chocolate bar when I picked my car up. They were friendly and professional and now that I have great brakes I will be stopping there again!
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August 2023 by Kelly Stellmacher
I received a recommendation for Randy's automotive from a faculty member at my college. I am so glad I called them when I purchased a used car and brought it in for an inspection. Their work is of high quality and quick turn around. The people who answer the phone and work at the front desk are accommodating and incredibly enjoyable to communicate with. I will definitely visit here again should my car need more service, and I will be recommending this shop to others who seek automotive help.
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August 2023 by Tom Phelps
I have been a customer of Randy's Auto Service for well over 30 years. The staff has always been professional and friendly. The quality of service is first rate, everything is explained and has been properly done.Over the years I've learned that value and quality is more important than just a price, and Randy's Automotive consistantly delivers on those points.I always recommend a visit to Randy's Auto to anyone needing Auto services. _Services: Exhaust
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August 2023 by Joe Yee
Service and delivery time were good. Estimate held. Offered 3 replacement tire options. The least expensive option were competitive in spec to higher cost option. Overall a little pricey.Service: Tires
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July 2023 by Bette G.
Randy’s Automotive does a fabulous job. The staff is amazing and really look out for their customers. Honest and trustworthy and completely back up their repairs. Been going there for 30 years and wouldn’t even consider using another auto shop.Services: General repairs & maintenance
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July 2023 by Robert W
Went to get my car inspected and got a rejected inspection because they told me two of my tires were 1/32 of an inch too worn. They tried to sell me new tires so I could pass inspection. The price they gave me was over $2000 for tires that I could get installed at the dealer for about $1200. I’m disappointed that they tried to take advantage of me and will not be returning here in the future. Be careful if this place!
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July 2023 by Chris W.
Fast inspection, worked around my haircut appointment down the street with no side eye ;-)
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July 2023 by Jenn Samalis
I ran in to get my car inspected. The team was friendly from the start. Gave an accurate estimate of the wait/complete time and offered a really nice seating area with beverages and snacks. I heard them great each new customer as they entered or answered the phone. Great customer service, good waiting area and spot on for timing of work/wait. I cannot comment on price as it was just the inspection. Will come back for other work in the future based on this experience.
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June 2023 by Bill O’Brien
Staff at Randy’ Automotive was very welcoming and helpful in scheduling my service.Technicians communicated with me regarding what they were doing, costs and when my work would be completed.Would reccomend them for automotive service.Service: Auto engine diagnostic
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June 2023 by Monica Towle
Fast, friendly, convenient, and affordable. I went in for a walk in vehicle inspection and some repairs and the work was completed quickly. Waiting area was great. I will continue to use them in the future.