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July 2024 by Jean Popovich
The current staff is not helpful and refused to ring up my non prescription items. Is this a new policy?
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June 2024 by Dave Pezzano
As others have said, read the reviews. This place is actively harmful. The staff, especially in the pharmacy, are belligerent. Maybe this is a case of an understaffed location, but I have no sympathy when CVS seeks to force itself as the only option in a community.
I don't know why I've given them multiple chances to treat my family and I in the way they do, but I have been screamed at and even berated about the cost of my drugs (something I never asked about). However when a member of our family needed a hard-to-find drug, this pharmacy screwed up the Rx. Rather than admitting fault, we were hung up on multiple times. When the pharmacy manager got on the phone, she threatened us outright and lied about how the physician wrote the script. Fixing this was a costly and literally painful exercise.
If your providers are local to the area, go ahead and ask them if they use this pharmacy for their family. I have learned that they actively avoid this location. You should too.
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March 2024 by Ezra Stanley
Don’t go here for any medications that you need urgently or semi-urgently. Or within the next week. Or within the next millennium.
There’s certain prescriptions of mine that they’ve literally just never filled. Like as in they agreed to fill it and just… forgot I guess?
Just tonight, I got there a few minutes before closing because I had to work late- and they just ignored me standing there until after closing time and then said they couldn’t see me because they were closed.
I’ve tried to be patient with y’all but come on man, hire some more staff or something ?
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March 2024 by L C
No wonder they have such low rating and specially related to the pharmacy..
I was checked in BEFORE 4pm for my 4 O’clock appointment to get two vaccines.
I was told to wait, sat down for 20 plus minutes because Alice forgot she checked me in.
I get it, it’s busy and I know how it is. But the KIND thing to do is to apologize for the delay. The vaccines took approximately 2 mins of her time. She could have stopped what she was doing for 2mins and helped me out. Just like she had things to get done, so did I.
Please be more considerate. That might help you with the bad reviews.
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March 2024 by Alexander N.
Worst pharmacy i have ever been to. You always have to wait even though prescription was dropped off day before.
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February 2024 by DRH90
They always have what I'm looking for
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January 2024 by Daveen Arrigo
Be aware - go elsewhere. I should have read the other reviews. After my third visit to pick up the prescription - my son has gone an entire week without his new script and their advice was to call back the doctor and have them transfer the script to Concord. That advice would have been helpful the first time I came to pick it up! Maddening!
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January 2024 by Sahar A
Avoid the pharmacy, the pharmacist is very rude and had no idea about the prescription. I went there to get my kids prescription, they gave me the wrong prescription for one of my kids.Better to go somewhere else to get your child prescription.
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December 2023 by Chico Silverhill
Depends on which employee helps you. Some of them are really nice and some of them are really nasty
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November 2023 by S Sweet
READ ALL THE REVIEWS!There is a reason, SO MANY 1 stars! ?
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November 2023 by Matthew Styckiewicz
Unresponsive and indolent pharmacy. I have never once arrived and had a prescription ready for pick up, even days after they received it. I’m always told it’s still being processed, almost like they had no intention to fill it until I arrived and asked for it. Unfortunately that takes 30 minutes and I’m forced to wait around with all the other customers seemly dealing with the same issue. Have repeatedly tried calling ahead but have never once gotten through to the pharmacy. In my many times waiting for my prescription to be filled I have listened to the phone ring and ring never to be touched. But the worst part is how uncaring and unsympathetic the staff and pharmacists have been. Like my unhappy toddler with an ear infection and I are somehow a burden to them when I ask if we can please get the antibiotics that should have been ready hours ago. Shameful.
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October 2023 by Richard Nusbaum
Despite the more than a dozen attempts over the last few months, I have yet to have a phone call to the pharmacy actually answered. It doesn't matter what day of the week or time of day it is - they simply don't answer. Instead, I hear recordings urging me to download and use the CVS app. However, the app is not set up to address the questions I've had. Frustrating and likely will lead me to change to another (non-CVS) pharmacy.
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August 2023 by Alyson Wimbush
I rushed here from urgent care with a child in pain with an infection trying to get her prescription filled before bedtime. I arrived at 7:58 pm and was told that they were closed (even though the official closing time was 8:00 pm). The pharmacy staff was completely insensitive to our situation and refused to fill the prescription. They claimed that their “computers shut down at 8pm” which was clearly nonsense. They just didn’t care. The lack of compassion and poor patient experience for my daughter were unbelievable. I will definitely not be coming back to the pharmacy here and would encourage others, especially parents, to stay away!
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July 2023 by Victoria Voner
Stopped going..rude..rxs always out of stock..get texts that rxs are ready for pick up..I get there and either they are not ready or out of stock..not a value store more expensive than other stores in area..I don't even want to give this store a 1..I give it0
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July 2023 by bobby carlin
Be prepared to make multiple trips to this pharmacy because they won't have your prescription ready and they don't answer their phone.