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November 2023 by Star L.
Drove my converted school bus to Mac Assabet services or Assabet Mac services and got it back not driving, but on fire, there was supposed to be a battery swap, brake fix and oil change from sitting in the front part of my yard all winter drove it two days prior to dropping it off no leaks no engine light no nothing no communication showed up twice to check up on my vehicle like it was my baby. It also sat for one day showed up. The whole mentality had changed went from being a Susie Astec to oh I'm just gonna do it. My boss told me to do got a phone call less than two hours later saying my bus was on fire this bus had been my pride and joy for the last year and a half building it with my girls and going on fun trips I personally feel like it was spitefully done to make a buck on a female in neighborhood gossip disgusting the impact made me hate this town more than I already did. People were smiling your face and act like they cool to just destroy you. His insurance company will be notified as it already has been. The crazy thing is I had lots of money in my bank account to pay for whatever needed to be to be done with the put my pass in a situation where it was out of business as he put it, despitefully and disrespectful to anyone working on someone else's vehicle or belongings. Sadly, we all paid a consequence for fucking around, and I lost my pride and joy which has no value to me of money and he's gonna pay me back for this bus being destroyed this is one of the worst things that's happened to me, shows the evilness in this world, hateful, and assuming that a woman with five kids wouldn't have money to fix a vehicle that she put thousands of dollars into prior to bringing it to the shop at the time of dropping the vehicle off I definitely had bank The batteries would cost to lease a few hundred dollars and that the break would be similar pricing and it oil change would be the typical oil change for a truck. I want to add more video of what he said to me but the video is too long and I will use it in court awful
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June 2023 by Brady LaPalme
Will is the best employee ever! Give him a raise! Super nice guy!
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June 2021 by Albert Thomas
Heavy truck service. Old school garage nothing fancy but they know there trucks.
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March 2020 by john swanson
We needed a Commercial Inspection for a truck and trailer. Tom and his staff worked around our schedule and can't Thank then enough. Highly Recommend them.
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April 2019 by John Hobbs
These guys are the best!!!
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April 2017 by Kevin Jolicoeur
Very thorough work on trucks
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January 2014 by Dave J.
Truck Inspection is a JOKE! We own 2 97" International 4600 series trucks . One went in for inspection May 2011, Passed and alls well until it gets sent down to New York metro area for 7 days of events as we do sound and lighting for concerts and special events ( this being known as "fleet Week" where we depend on our truck to get to two events a day at different parks surrounding NY and thusly working for the Navy/ Marines . 5 days latter the truck comes to a screeching halt on rt 95 The Bronx. So truck gets towed to NJ and we have to SCRAMBLE to get another vehicle ( and turned into a night mare) so I find out that the brakes were never even looked at 3 weeks after inspection thru Assabet Mack. They tell me the brakes were so bad ( rears) that the brake pads on one side had fallen out and the Calipers had gone past their limits and had stuck out into the rotors. So got back finally and went to see my buddy Tom at Assabet Mack and that he admitted that the brakes may not have been looked at so he graciously extended me $2,400 in future repairs . so we used them twice to repair two door handles ( cleaned them, and that's about the extent of the repairs . Jump now to 2012 May time again for inspection so I bring that exact truck back in for inspection and even asked "and don't forget to inspect the brakes. Truck passes 1st of June not more than 3 weeks after inspection and pretty much the same time passed since may inspection as last years debacle and this time leaving a cape cod show truck has break issues again only this time it's the front brakes as inspecting them the next morning all that was left was one small disk the size of a 1/2 dollar caught between what was left of the brake pad and the caliper right side. So I bring the truck back to A Assabet Mack and they do the brake job so I think okay we're even . Nope Tom sends me app. whopping $2,500 bill . I refuse to pay it . he yells at me over the phone so this past Nov we go to small claims court as he tries to sue me for $4,950. The times repairs prior to all this were also not good. You may ask well why is it that you brought your trucks to Assabet Mack for inspection. It Was Convenient ! Recently had the other truck inspected at Taylor and Lloyd International and guess what they warned me of possibly front brakes in need of replacement and one other possible problem and they took care of all and costs a total (brakes , inspection and belt tensioner , wipers,and warning relay) for a grand total of $1,500 . And these guys are a dealer ! So again if you own trucks I would avoid Assabet Mack !
