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March 2024 by Ryan D.
They never pick up the phone. This cvs has shut down the window when a line starts and refuses to pay for a full staff. I feel bad for the workers here.
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February 2024 by Dianne M.
Harrison is the friendliest fellow there and tried his best to be helpful and patient as I repeatedly attempted to fill my husband's Rx yesterday. Others working in the pharmacy don't even make eye contact and are less than pleasant. The line can wrap around the whole place with little acknowledgement. More workers need to be hired. These few can't do the job well. Back to Osco for us!
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January 2024 by Audrey Titus
Front end help is usually great.The pharmacy has really gone down hill. Mostly new people, very slow service. Went in to pick up a script 3 hours after was sent in by doctor from urgent care. Not ready when I got there. Pharmacist came over and said she was working on it and it would be a few minutes. 30 minutes later still not ready.Walked out because the person it was for was very sick at home alone.
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December 2023 by Daniel Thornton
As both a customer and clinician, this pharmacy is becoming increasingly impossible to use. Perhaps it’s just short staffing, but fix it already. I shouldn’t have to leave a voicemail as a provider because I can’t wait 15 minutes to get a hold of someone with other patients waiting. Then on top of it to be told by patient that cvs never received the voicemail, thereby requiring me to be on hold for 20 minutes now when I could be heading home to begin the Christmas weekend. Just terrible service.
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December 2023 by Allison Pond
They are the worst. So short handed. Always a problem with every script I fill for either me or my son. I have been having one bad experience there after another for years. It's only gotten worse over time. They lie to me about prescriptions not being ready saying it will be hours and when I go in they are there. They yell out hippa information. They are rude and vindictive. They will put your stuff to the bottom of the pile if you speak up and advocate for yourself.
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December 2023 by Tom S.
The CVS in Marshfield never has the drive through open so the line inside wraps the store. Luckily I'm not any meds that would kill me if I didn't have them or I'd be in trouble. I hope they can figure out there staffing issues or I'll be using a different pharmacy soon.
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November 2023 by Felicia Lenarczyk
There’s a reason this cvs has bad ratings. The old bag at the pharmacy likes to shut down at 126 instead of 1:30. One of the girls was going to just ring me out when I said I just needed a Sudafed 24 hour but the old woman made her shut the gate in my face. HORRIBLE service. I bet if you cut her paycheck by 5 dollars she would be asking questions though.
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November 2023 by Deborah Cirelli
Everyone is so nice and helpful at CVS. I can’t say enough about how thankful I am for them
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October 2023 by Mary H
Someone needs to take action at this store. As a nurse, I would never treat my patients the way the night pharmacy staff treat patients. Tamra does nothing but talk badly about customers in front of other customers, and she doesn’t care if everyone in the line hears her. Every time I’m in there, she’s complaining about patients asking her for help, FOR HELP! I’m stunned by the unprofessionalism and downright awful human behavior by pharmacy staff
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September 2023 by Tom L.
I am a Veteran and live in Marshfield quite a long time. I also receive my meds from the VA. Last Saturday I realized that one of my meds was not sent to me, After calling the VA they said I could go to the CVS and they would give me some until they could reorder. The women at the pharmacy informed me she had to call the VA which was fine. i returned 1 1/2 hours later and was told she had not had time to call, basically telling me that she was not going to. I hope they don't treat all their customers this way including Veterans. They have lost this customer, I will be going to Walgreens from now on for my everyday needs
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July 2023 by Ed Williams
So my wife was having hip replacement surgery on Monday and all her medication s were sent to us on Sunday _ I've had great medical /prescription coverage for 20 + years _went to pick them up and the pharmacist told me my insurance was cancelled so I called Optum Rx which I've had forever and they called the pharmacy and told them we were insured and have been for quite some time _ she still denied our coverage _ 1 of the 10.medications ,a blood thinner was 700 $ dollars , which with my insurance cost 25 $ but the point is they are so overwhelmed and under staffed you can not trust and we were under the gun cause my wife was having surgery at 12 45 Monday _ They are horrible
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May 2023 by Cindy Gallagher
If I could give zero stars I would. The pharmacy is a joke. If you need a medicine within 24 hours don’t send your script there!!!
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May 2023 by Niz Fer
They need staff !!! It’s disappointing honestly. One tech and one pharmacist is not cutting it plus they have a drive thru. Do better. Quality over quantity.
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March 2023 by Joyce
Pharmacy employees seem to take pleasure in making their process as difficult as possible for customers. I went in for the free Covid tests included with my insurance coverage. After waiting in the pick-up line with tests in hand, I was directed to the drop-off line where I waited again while the same employee (who was assigned to staff the window she had pointed me toward) helped everyone behind me before coming over to take my card. I gave her all my info and waited while she ascertained that the tests would be covered. I was asked to wait again (15 minutes!) so a pharmacist could bag them. Finally waited a third time to reiterate all my info. The entire process took over 45 minutes, just to pick up over-the-counter items. There's always an issue at this location – it's never a smooth process.
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March 2023 by Kerry Lang
Extremely rude pharmacists. Every day I have called about my prescription refill I get a different answer. Today when I called the pharmacist practically hung up on me in the middle of my asking her a question. I will be utilizing a different pharmacy than this one in the future.