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February 2024 by Jess K
Kat was so helpful to me and my fiancée; we both found our perfect engagement rings, and she even made sure we stayed with our budget. She also made us feel welcome and little to no pressure during the selection process. Can’t express enough how great our experience was!
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January 2024 by Matthew McDonald
Hands down the worst experience I’ve ever had buying my first piece of jewelry, bought a $600 tennis bracelet for my girlfriend.. no big deal. Had to get it resized and that took over 2 weeks, then the “jeweler” broke it in half trying to take a photo of it when I went to pick it up. So they send it back to get fixed for another 2 week, I get it back and this time my girlfriend picks it up and I was completely stunned the workers even gave it to her in the condition it was in. The piece that broke looked like it was saughtered together by a middle schooler in shop class. Looked awful. So I bring it back the next day and two different guys were working and they were also completely in shock that the workers before would ever give it to her in the condition it was in. It was my big Christmas gift to her and now I have nothing for her and it’s almost a month after Christmas. I did get a full refund because the workers felt terrible that the previous workers gave it to us like that. Not to mention when they take out pieces of a bracket they tell you they will make the unused pieces into a necklace for you and they just didn’t do that here. I’m truly forever displeased with this store.
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December 2023 by Rich P
Personable, accommodating
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December 2023 by Marilyn Ouellette
Justin at the Solomon pond Mall store in Marlborough was awesome!
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December 2023 by bes premium
The team at Marlborough Zales location is fantastic. They’ve accommodated my last minute custom order with excellence and the ring came out right on time for my anniversary.
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December 2023 by JOHN
Staff is always very helpful and friendly. Amazing prices. Sales always going on
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October 2023 by madison ayik
Great customer service, they care more about their customers than the sales. Very pleased
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October 2023 by Chelsea R
Minas was a wonderful salesperson no pressure and very happy with experience.
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October 2023 by Lexi Bonilla
Great experience at Zales! Kat was super helpful and we ended up leaving super happy with our wedding bands. Definitely recomend!
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October 2023 by PresenceOfColor
Catherine and justin were amazing! Sold me a wedding band and can't wait to put it on!
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August 2023 by Ravana Abreu Tavares
Minas was very helpful in finding my ring. Was very personable with a great attitude.
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August 2023 by Christopher Loucif
Minas did an amazing job helping pick out something for my girlfriend and did an incredible job gift wrapping! Thank you!
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April 2023 by Paul Stedman
I wanted to share my great experience at Zales location in the Solomon pond mall. We walked in was instantly greeted any Cat. She was not pushy whatsoever let us browse then we had a question she helped us promptly. We were interested in purchasing some diamonds and Cats knowledge on all the pieces we looked was phenomenal, she helped us effortlessly pick out some great pieces. The other employees were equally as friendly and the store itself was well kept. We will definitely be back to have Cat help us again
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April 2023 by MA Koerper
Mary and Kat were so helpful and nice during our visit. The store is very clean and well organized. There is also a good variety in stock. Definitely would purchase from them and this store again in the future
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April 2023 by Lindsey Weagle
Kat is wonderful and extremely knowledgeable. She found me the perfect band set to enhance my engagement ring. Love her! Will def be back
