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August 2024 by Michael Crosswhite
Staff was very friendly as they sold me a 20x20 box for $16, then tried to charge me ~$5 to tape it up, and ~$5 for "packaging material" for a non fragile item that filled the box properly. They were then slightly annoyed when I refused and saved myself $10 by going to my car and taping it up. They got the lady in front of me with the same fees and she seemed pretty unhappy but afraid to say anything, and judging from what I saw she didn't need any packing material either. All the UPS stores in this area seem a little crooked. But the staff was generally all smiles, so 2 stars.
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July 2024 by Adrian G
I have a mixed experience with this store. They packed some of my items to be then sent by DHL. The staff was very kind and helpful. I asked for careful packing and the packing was extremely reckless. One of my items, a heavy rare and culturally important glass sculpture, and the one I was most looking forward too, was packed in a one layered box that was a bit too small for it, with only a layer of inflatable cushioning to separate the sculpture that was bubble wrapped three times but that did not matter in consideration of the weight. It arrived broken. The rest of my items arrived in good order by the grace of God as the way they were packed was equally reckless. 1 item in another box was jam packed in it and its a miracle it arrived unbroken. The last 4 items were all packed similarly to the first and were just put next to each other in the box with nothing apart from each being bubble wrapped separating them. Thankfully since they were lighter they did not break. Of course, despite my taking insurance on these items, no insurance wants to cover this kind of packing and I am not getting reimbursed for it. Beyond that I am gutted by the loss of this sculpture. During the packing process, I had asked for pictures of the packing and expressed doubts for one of the items packed but they assured me it was well packed. If you use this store to pack, ask them to send pictures and repack until you are content despite what they say. When I sent an email to them regarding this issue, they simply replied with an automated email with apologies and to get in touch with their insurance. But their insurance does not cover this.
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June 2024 by John Walters
The new Amazon return kiosk is amazing, and I got to use it for the first time yesterday. I have had more good interactions with employees there than mixed, which I appreciate. Overall, it’s a convenient place to ship and process returns.
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January 2024 by Wendy F
This location in Marlborough has the most friendly, helpful employees. Never a long wait and always a pleasant experience.
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October 2023 by Virginia Morse
The associated was very knowledgeable,friendly location is very helpful very close to my job also.
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October 2023 by Liz Grindle
I hope my review of this UPS Store will help others avoid the stressful and frustrating experience I endured. I am an art dealer and I work closely with an auction house in Marlborough. The auction house recommends three third party shippers to assist with the handling, packaging and shipping of artworks; Global Pack Ship, Pak Mail, and UPS Store #2651. I reached out to them to obtain quotes to have 3 prints and 1 sculpture shipped to me. The inquiries I sent out contained details regarding the artworks such as the dimensions and approximate weights of each to ensure that the quote I received would be accurate, because after all, I am running a business and the numbers need to make sense lol.I proceeded with UPS Store #2651 because they were able to offer the most cost efficient option. They quoted me $156 without coverage/insurance or $240 with $4,000 coverage/insurance for the handling, packing and shipping of the 3 prints and 1 sculpture.On July 8th, I was told via email that my lots were added to their pickup list and once they were packed and ready to ship, I would be contacted for my credit card info. On July 20th, the UPS Store #2651 called me to obtain payment for the shipment. Later that day, I received a tracking number via email. At this point, I am THRILLED to have my artworks back in my possession. The package began tracking a few days later and arrived on July 26th. To my complete dismay, I found that only ONE of the three prints (and no sculpture) was in the box. I was absolutely beside myself, because these are NOT inexpensive artworks and I had no idea where the other two prints and sculpture could possibly be. I immediately called the UPS Store but sadly had to leave a voicemail.After a loooooong weekend of anxiety, I still had not received any follow-up il from the UPS Store so I called again on July 31st only to be told that the manager who handled my shipment, “Mr. Patel”, was out of town and that they would not have any additional information until he was back. Thankfully he called me back the following day (August 1st) but only to share more upsetting news. He admitted that when he went to the auction house, he didn’t have his list with him so he wasn’t sure what all needed to be picked up and did not review the list before packing my print. While he gave me the illusion that he wanted to resolve this issue in hopes to continue working together, he only offered a halfhearted apology and two potential solutions that did not seem fair to me. He insisted that “the owner” would not be able to compensate me for his mistake and that I would need to either pay an additional $135 to have the remaining two prints and one sculpture shipped to me or that I could create my own shipping labels and email them to the UPS Store to have them shipped out. Mr. Patel explained that he spoke with the owner who “came up with this price with no packaging or pick up cost and providing 20% off”. Despite this “discount”, I decided to go with the latter because I could not make sense of the additional fee. If the original quote was correct when it was given to me, why would it cost me more money for the UPS Store to complete the service I requested? If I did not make the mistake, why would I need to pay to have it fixed?To make matters worse; when I went to create my own shipping labels, I found that the cost of shipping + additional coverage/insurance was only $66.36 total for the two packages - nowhere near $135. I felt duped.While the remaining artworks finally arrived safe & sound on August 17th, I will never ask this UPS Store to handle any of my future shipments.
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September 2023 by Archana Nagarajan
Great service !!! They were super quick!
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August 2023 by Samuel Lien
Great pack and ship service. Safely packed up and delivered my stuff.Thanks.
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July 2023 by Beverly OConnor
I use this store frequently and it’s always been a great experience. I’m in and out quickly and the service is friendly and pleasant.
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July 2023 by Gene Podsiadlo
No one ever answers the phone here or returns messages or emails. I have a package there and I live 1500 mi away !!
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June 2023 by Mokshan Shettigar
Store timing clearly says until 6:30pm and they have closed the door at 6:10pm. Then why not change the store timing if you want to close sooner.
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February 2023 by Lap Yan
Been here twice, both times on a Sunday. Maybe it's because it was a Sunday but both times there was delays even for a simple thing such as an amazon return. First time, we got there after it was supposed to be open but door was locked. I waited for around 10 min and finally saw someone come into the main area. He then took our return but it took forever, kept saying it was a computer problem. I just tried today and went purposely later in the day to avoid coming there when it was suppose to be open and not having anyone there. When I got there, I saw a hand written sign that said close for 45 min but saw a bunch a customers on line waiting for service. When a customer was finished and came out the owner of the place said he was closed because he could not handle anymore customers!! Interesting way to run a business. I left and went to another UPS store 7 miles away and they were open and took 30 seconds to process my amazon return. I will never go to the first store again.
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September 2022 by Kimberly Ann
Great people who work here very helpful.
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September 2022 by Akshay Kulkarni
Fast service
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September 2022 by Mikell Lang
Super friendly staff/great service!
