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November 2023 by Sarah Dulaney
I have rented trucks and storage units from these guys for the last 19 years. Only issue I have pretty consistently is with the Uhaul app, but that is the Corporate Office's issue. These guys have always been great.
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July 2023 by Roger Clapp Jr
10ft truck was available same day (Monday night) to pick up a sectional couch in the rain. Self pick up & drop off on the app was easy. Convenient location near the highway. No issues. Thank you!
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October 2022 by Ma Riss
I rented a uhaul to move myself and two kids out of a domestic violence situation this company is charging me nearly $200 after they messed up my reservation, sent me to 3 different locations because of the mess up and pushed my move back by 3 hours. 3 extra hours with my abuser because of them and they offer no money back for the crazy inconvenience. Steep price for such poor customer service. They don’t mind taking food out of your kids mouths as long as they don’t have to admit they were wrong and make things right. Do not recommend! I would never use uhaul again!
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April 2021 by Vilma Mandes
The owner is great. The trucks are clean and up to date. Great customer service.
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December 2019 by Gina Marie
The guy inside seems stressed but still had the patience and to help me with a messed up reservation I had made. I suggest dealing with this guy and not the app. The uhaul app needs work. I reserved a uhaul bigger than I needed on the app and the guy said it wasn't available anyway and the app shouldn't have done that. I also reserved it for a shorter time than I needed and on the wrong day. Lol. He untangled the whole thing and even told me I was renting the wrong equipment. He was getting calls the whole time and was super stressed but still did his job even better than I expected. I am super satisfied.
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July 2019 by Deborah Hornbostel
I am writing to tell you how bad this service was. I moved from Massachusetts to Colorado and we decided to use uhaul because it has worked out in the past. I was told I wouldn't have access to my ubox until 5/31 but I could get early access if I wanted to pay an extra $1400. I figured this was because we would be paying for expedited shipping. I recieved an email on May 20th that my ubox had been recieved in Denver, but still I couldnt pick it up until the 31st unless I wanted to pay the extra fee. I made peace with this, even though it is completely ridiculous. Then I called to request a change from home delivery to self pick up because I couldnt make any changes to my order online, despite what your recordings say. I was assured that the change had been made and I could pick up my ubox on the 31st and someone would call to schedule a time on the 30th. I never recieved a call. I tried calling customer service only to be met with long hold times and transfers to different states. I recieved 3 different addresses for where my ubox "might" be and told again that it was set for pick up. On 5/31 I recieved an email saying my ubox would be delivered between the hours of 9am and 6pm, despite my efforts to make sure it was set for pick up. I rushed over to the uhaul location indicated in the email only to be told my ubox wasnt there and I had to go to an different location. Luckily I got there before the truck left and i was able to take the ubox with me(because my address had changed since the time i set up the appointment). When I got the ubox back to my apartment, it was still bolted shut (pictures attached) and I had to go buy the tools to get the bolts off. Finally, I unloaded my things and on June 1st I took the ubox back to the location I picked it up from. While driving back, the tow hitch fell off because it was not secured correctly and it slammed into the back of my car leaving deep dents. I managed to take the EMPTY ubox back and return it. Now, 10 days later, I recieve an email saying I'm being charged for rental storage! The ubox is empty and I returned it on time to the location I picked it up from. I find this to be completely unprofessional and annoying and I will not reccomend ubox or uhaul to anyone in the future.
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February 2019 by Mygirl 72598
Average uhaul dealer
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September 2018 by Malcolm McMann
Very friendly. Very convenient. Awesome staff. Clean facility. Easily accessible & flexible staff members. Inside and outside storage facilities and lockers.
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October 2017 by coconnor304
Great experience. I drove down to pick up a auto transport from New Hampshire. The transport was on site and ready to go. The business owner was friendly, hooked up the auto transport, set the safety chains, checked all the light etc. I recommend this business.
