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December 2023 by Andrew H.
I always get my tires here but over the years, service like flat tire repairs have been difficult. My car had a flat and I thought I communicated correctly the exact tire to be fixed. They fixed the wrong tire. Not sure that's possible unless you did not check the pressure on all the tires. Anyways I am at TFT Marlborough the third time to try to fix the same tire. With the shortage of workers which they warn the customers as noted in the front desk, this location is not providing the best reliable tire service any longer.
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November 2023 by Erin W.
I made an apt to get new tires put on my car and an alignment for 12pm. I didn't receive a call until 4:30pm that my car was ready, after saying it would only take 2.5 hours. When they called to let me know my car was ready they informed me that they shattered the wheel lock off my wheel and instead of offering to replace it they said they just put a lug nut on, no apology and no compensation. when I arrived to pick up my car I saw the wheel they were having an issue with, my rim was gouged and scratched. when I confronted them they said that happens all the time when they take the lug nuts off, but wouldn't own up that it was them. I would not recommend bringing your car here for any service. GO ELSEWHERE.
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November 2023 by Arpita Patel
I had a flat tire that needed to be patched. Matt who was working the front desk was friendly and communicative. He said it was busy & would be done around 6 pm initially. However it only took 2-3 hours which was great. Paul is the staff member who rang me out and he was also very kind! We have been using Town Fair Tire for years and they never disappoint!
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November 2023 by John Green
Buyer beware. Out of town last week and had to put 4 tires on my son's vehicle. Bought the tires online and confirmed with them on the phone they had the tire in stock (was a cooper tire). Sent my wife with the car the next morning and the sales person told her they did not have the tire and they would be putting on "another tire". She told them she didn't want another tire and wanted the tire we purchased. The salesman kept referring to her as "Miss Lady" and how in his country these tires were better than what we had purchased. After a lot of back and forth they miraculously found the tires but were then "unable" to perform the allignment we had scheduled as well. She informed them this was unacceptable and after another confrontation the allignment was performed. Two days after the install the pressure was down in the tire and I took the car in immediately to the shop. I was told it was going to be a 4-5 hour wait. I said please put me in for first thing the next morning and please have the manager call me. The next day we were informed the tire was leaking from the air stem (they should have been replaced at time of install). To date I have yet to hear from the manager as well. Where I am from this is called a bait and switch and they salesman thought they could take advantage of a woman who they thought didn't know what she was doing. Horrible customer experience.
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November 2023 by Viet Tran
I needed new tires for my car, I worked with Paul at TFT. He was great! When they say no one will beat them in prices they mean it. They priced matched to pep boys who were 140 cheaper but in Dedham and Paul made sure I got the best deal. He quoted me 2 hours for the work to be done, and he was spot on. Will definitely come back here for my next set of tires.
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November 2023 by Balanceiskey1993
I had an appointment and when I got there they said it would take 2-2.5 hours for 4 tires to be replaced. It took 2.5 hours. The tires were not all filled to 35 psi as they should have been — 2 were 35, and the other two were 33 and 31.5. It was 1069 dollars total (this includes added fees) for 4 new tires.
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November 2023 by Stephanie Disla
Great experience! Very hard working guys, didn't treat me terrible like some shops treat women, even kept my batman valve stem caps like I asked! Would recommend!
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November 2023 by Kelly C.
Dropped my car off for four new tires, called to see if my car was done at the end of the day since I hadn't heard from anyone. They forgot all about my car and rushed putting the tires on. 3 out of 4 tires leak air. I made appointment for them to fix the tires and then they want me to wait another day. Worst service ever
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September 2023 by Tamta Eliashvili
I recently had the pleasure of shopping at The Town Fair Tiers and I must say, it was a fantastic experience. From start to finish, I was thoroughly impressed with their service, product quality, and overall professionalism.The tire selection at The Town Fair Tires is impressive. They carry a wide range of brands and models to suit every budget and driving style. I was able to find the perfect tires that fit both my vehicle and my budget, thanks to their extensive inventory. The tire installation process was smooth and quick.One of the standout qualities of their staff is their extensive knowledge of tires and their commitment to finding the best solutions for customers. Especially Mat and David they took the time to listen to my specific needs and preferences, offering valuable insights and tire recommendations that perfectly matched my driving style and budget.They have earned my trust and loyalty as a customer, and I wholeheartedly recommend their services to anyone seeking outstanding tire-related assistance.
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September 2023 by Jesse Loomer
The whole place is very unorganized in general and has a lack of care for customers needs, it’s unfortunate -a business everyone goes to when they have tire problems isn't what it could be and if they break something on your car just know it’s gonna take 3-4 months to come in and it won’t be the right part, just remember that folks!! Also when they say 1 and half hour job expect delays and problems. Because n-o-b-o-d-y “does it like town fair tire”.
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September 2023 by Terry Sutherland
I arrived at 8:30 with a slow leak in a front tire. I had to be in the road by 12:30 to be at a wedding in Maine. They quoted me 4 hours. They finished in 3 and a half and gave me a discount. They really need help and only had one tire repair guy. People were waiting for the reserved times but they managed to get everyone completed! And they were so nice! Great job!
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September 2023 by Kyle Clark
I have an odd set of tires that I needed balanced and Paul and Heath came to the rescue. Quick friendly and professional. Car drives beautifully
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August 2023 by Michelle Shebak
I have used other tire shops in the past and was never fully satisfied. I tried Town Fair a few years back when I needed a full set of tires on quickly because I was leaving for vacation. The customer service, technician, prices and warranties were AMAZING! I have had to use my warranty a few times because of things I've picked up in the road. This time coming down (because I picked up something else) I worked with the assistant manager Matt. He is so kind, explains everything and knows what he is doing! I will he back here for any future tire needs and my Dad has done his research on Town Fair and has taken my recommendation on working with them into account and is now at his new favorite tire place!Thank you Matt and Town fair techs for you great work every time!
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July 2023 by Bernard S.
Made an appointment to get the tires changed on my truck. Came back at the agreed upon time, and the kid working at the desk said he couldn't find my appointment on the computer. I assured him I had an appointment that I'd scheduled the afternoon before, and had driven 20 minutes to. He asked me who I spoke to. I told him that's not my job to remember the name of the tire person I spoke to yesterday. He responds with a chuckle, and "you don't remember yesterday?" Had to bite my lip so hard it almost fell off. AVOID.
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July 2023 by Katie Vaudrain
Problem: 1 rear tire is damagedService plan: remove damaged tire, replace both rear tiresResult: A different tire on my car was damaged in the process and now I need to buy two more tires.Details:-Tire pressure light blinking then stays on after service (then they got it to turn off)-Tire pressure light comes back on the next morning when I turn my car on. Now one of my front tires (which had no issues before service) has a leak.-The car shakes when driving over a certain speed on the highway-I had to bring it back for them to address the issues.-They reported that the front tire had a pin hole, and they patched it up. They then rebalanced the wheels. (Again, 3/4 of my tires were holding air just fine until I brought my car in)When I brought my car in I had 1 damaged tire. I know the others were fine because I had been monitoring PSI diligently leading up to the appointment. When I left, somehow another one had damage. It took two visits to make my car drivable again and now I also need to immediately replace my front tires.The people who were working there were kind, and maintained a professional demeanor. However, I would not recommend that you bring your car there for service.I had thought that maybe my balancing issue was because I only replaced the back tires. However, while in the waiting area a man came in who had just gotten 4 new tires from them and his balancing was off too.Again, the staff is friendly, but the work leaves something to be desired.