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June 2021 by Ralph Scola
Very professional job
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March 2021 by Cheryl R.
They are amazing and they have excellent customer care. I bought in my 2014 Honda CRV .... drove 17 hours for a deployment assignment here in Mass. The truck was pretty terrible. They took me and treated me like family. I appreciate them and they are the best!
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November 2020 by Daisy E.
I cannot say enough about the quality The Toy Wash has provided me. My car looks better than the day I purchased it! I got a full auto detail and it came out SPARKLING! I'm in love with my Subaru all over again! Having a two year old and dogs...let's just say I'm not proud of how my car looked before they took it in. And last- I have to acknowledge that they bent over backwards to clean my car when they didn't have to. I had missed my appointment because of two deaths in my family and I literally cancelled with very little notice. They really came through for me and I want to shout out DEREK for taking care of my baby! Couldn't be happier and I highly recommend. *DON'T FORGET TO TIP! They work crazy hard for us!
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October 2020 by M E.
Aside from the fact that this place charges extra for everything normally included in a typical car detailing, the employees were rude, and not a single one was wearing a mask. They did not social distance, and did not have hand sanitizer. Masks are there to protect other people, like your customers. You're really not wearing one for your self as much as you are for the people around you, so it's disappointing to see a business being selfish and putting customers at risk. Aside from that, they DO tack on extra fees do clean the upholstery and carpets, which is traditionally included in a detailing. I mean...I can vacuum my own car, that's not really what someone is looking for when they get a detail. Unfortunately they didn't even do a great job. The upholstery came out okay, but there were other parts of the interior that weren't cleaned well. There are better places to take your car that'll cost less. It's especially not worth going here when employees can't even be considerate enough of their customers to wear a mask.
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September 2020 by Ariana Aubuchon
Let me start out by saying that this is the second time I’ve used this detailing business. First time was great. Second time- disaster. I brought my black label Lincoln MKZ to toywash for a full Platinum detailing. I have never been so disappointed in a service. The car was dropped off at 8 AM and picked up at 4 PM- And the first thought through my head is wow why is it so dusty!? After spending all that time detailing it they decided to leave it outside to wait for me to pick it up. That I could overlook- If it weren’t for the fact that the chrome was completely untouched and dirty, The rearview mirrors were smudged and again dirty, And the car was covered in dead bugs. To top off a horrible service I was expected To pay extra For them to clean and shampoo the leather seats- I purchased the additional package so that they would remove the water base paint from the backseat where my cousin had spilled it. An attempt to remove the paint wasn’t even ATTEMPTED. To put a cherry onto a horrible service the owner and his secretary badgered me for 25 minutes on how the detailer did his job they performed the service and expected the extra money. On principle alone I told him I would not give them another dime. When the owner realized he couldn’t bully me into handing over my credit card He demanded that the detailer put down the terry cloth he was using to dust off the dead bugs get the hell away from my car and for me to get lost. I would never recommend this detailing service to Anyone -especially anyone with self-respect Or pride in their vehicle. Fun update I got home and was able to clean off the smudges and polish the chrome myself with in a half hour should’ve saved myself the time money and effort at Toy wash.
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December 2019 by Andrew Z.
Poor quality products and worse customer service. I researched an Android Auto unit I wanted installed. After speaking to the owner he recommended a different unit with a distributor he used, he confirmed I would have all the same features and functional I requested and expected with the other unit so I agreed to go with his recommendation. After the install I was provided no instruction manual for the unit, no guidance for how to use it, and I was told they mostly do apple carplay so they don't know how it works and I would have to figure it out on my own. I immediately noticed the phone functionality echoed and they installed an obnoxious external microphone along the headliner which the other unit did not require. They told me they would look work with manufacturer and get me a manual and I should comeback so they can troubleshoot the echo. A day later I came back in and they weren't able to fix it and I was told that I would need to talk to the owner, who isn't on site, if I wanted a refund. I contacted the owner multiple, he promised to meet me, then canceled on me stating he had other business meetings in boston and he would call me on his way home. Never heard from him. Tried to reschedule and he told me something along the lines of he's very busy running 5 businesses and would do his best. He finished the conversation with a condescending "sounds good bud". Very unprofessional, very rude, and a very poorly run business. Would not work with them again or trust them to store my car, especially after the scratched my rear bumper doing the install awkwardly infront of another half disassembled car but if course they aggressively denied it. Hands down most unprofessional and poor experience. Will be following up with better business bureau next.
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October 2019 by Annette Mahon
I drop off my car and get it back almost the same. I called and complain. The woman was nice, but I only have Monday off.. so she said bring it back. I am sorry, but you take my car for eight hours I expect a clean car. It was a joke.
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August 2019 by Bruce G.
The Toy Wash Exceeded My Expectations! The Toy Wash does much more than wash your car. They expertly wash and wax your car and vacuum and clean the interior. They provide many other products and services as well. The Toy Wash removed the spots on my car's console computer display and they did it without using harsh cleaners that might damage the display. These people did a wonderful and professional job on my 2018 Ford Fusion which now looks as new as the day I bought it from Ford. Thank you Toy wash for your attention to detail and for your professionalism.
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August 2019 by Josh Cheron
The old Groupon Bait-and-Switch.
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July 2019 by Josh C.
The was the old Groupon Bait-and-Switch. If you asked me whether our Highlander was cleaner than when we dropped it off I will tell you of course it was. If you asked me did I feel a little cheated, and was it more than twice as clean as the original Groupon I paid for? No, it absolutely was not. My Groupon was for a $115 'Gold' detailing (discounted from $165.) When the staff looked the car over, they told me the car wouldn't get anywhere near really clean, especially my seats and floor, unless we upgraded to their $235 'Platinum' package, which wasn't on the Groupon and wasn't discounted, so they could do shampooing and extraction. I wonder how many customers actually had the 'Gold' detailing done vs. being convinced to upgrade to the more expensive option. In the end the seats should have been immaculate, the wheels pristine, etc. The car should have stunning, and it was just 'OK.' It wasn't a bad detailing job, but it wasn't worth the money and it didn't leave me with a feeling like we'd been treated honestly. We won't be back.
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July 2019 by Lee Christo
Guys are great ,very accommodating , & they do a fabulous job. Period.
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May 2019 by Alicia Haddad
I have had many things done to my vehicles at Toy Motorsports and The Toy Wash! I have to say I have been VERY HAPPY every time that I get one of my vehicles back! From a quick hand wash on my car, to a full on Diamond Detail! I have to say, after weekends at the beach with my nieces and nephews, my car seems to have more snacks and sand in it then the actual beach itself !! The guys at Toy always seem to get them looking perfect! I have had my windows tinted at Toy and they did a great job! I have also purchased new wheels and tires from them for both vehicles and even store one of my cars with them for the winter. Overall awesome service and great staff! I would HIGHLY RECCOMEND THEM!!!
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March 2019 by Elizabeth B.
I just want to start this off by saying that I never leave reviews, but, the guys at Toy Motorsports impressed me so much that I downloaded the Yelp app just to leave them a positive review. I went to get a remote starter installed in my suv and I would definitely come back in the future. I highly recommend this place to everyone. They are prompt and efficient. They saw I had my toddler with me and were able to finish my truck two hrs ahead of schedule!! They are friendly and their place is very clean! You should make an appointment today!!
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October 2018 by Justin M.
I attempted to give them my business 3 times, and they just couldn't be bothered to get back to me. I emailed Jeff, the manager, he never responded. I then stopped by, explained what I was looking to do, someone came out and looked at my vehicle, took pictures, and told me that they would need to run it by Jeff, who was not in that day, and he would call me the following day with a price. Well, Jeff never called. I called him 2 days later, he said that he had my info and number, and that he would review it and call me back later that day. To no surprise, Jeff never called me back. Apparently Jeff could care less about obtaining new customers and business, so I went elsewhere and I suggest you don't waste your time and do the same.
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October 2018 by Roger T.
The epitome of a place that takes advantage of you for owning a pricey car. Came here for a quote on what's a simple job. Even an amateur like me would be able to do this in 3 hours or less no matter what. I just don't have a lift and those tools. Anyhow. After 2 attempts for a straight answer from 2 different people the best they could tell me was 3 to 9 hours at the shop rate of like 90+ an hour. First off if you're a pro you can make a better estimate. Who in their right mind would drop their car off for work not knowing if they would pay 270 or 800? Come on now. Over 3 hours for this and you shouldn't even be doing work like this.