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March 2024 by Frank Thetonia
Stay away from the Midas in Marlborough,The price markup they do on parts is outrageousThey put Rebuilt Advance auto parts rear calipers on my car,the price at Advance is 181dollars,the charged me 289 per caliper,(plus labor)i asked for my old ones back and they said they would charge me 50 dollars each as the get a 65 dollar core refund back on each one,making there price 116 per caliper,Other prts that were also put in were marked up over 159 dollars each.The manager (Michael) was combative and said thats just the way it is,This place was so much better when Mustang Mike was there,This will be forwarded to corporate as wall as the BBB,Not to mention they broke parts during install so the car had to sit over the weekend,
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March 2024 by kevin johnson
Excellent staff and great service!
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March 2024 by Brianna Morris
The general manager Francis was an absolute heaven sent. He walked me through everything that was going on with my car. He told me what was extremely important and what could wait. He didn’t try to up sell me and only had me focused on the issues at hand. Gave me so much information on my car and was just a please to be around. 10/10 will be back
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March 2024 by Melissa Prochnow
Exceptional customer service with Francis and Michael. Highly recommended.
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March 2024 by Mallory Cass
We brought our Honda civic here for an oil change. There are no high pressure sales tactics it’s just great people giving a great service. I made an appointment for 3:00 and they let me drop my car off at 1:00, at 3:10 I got a call saying my car was ready. Normally when you get an oil change that’s all it is but here they also include a brakes, battery, air filter, fluids, belts and hoses check with a tire rotation as well. You won’t be disappointed.
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February 2024 by RJ Russo
DO NOT!!. Bring ur car here. They will rip you off and charge you triple or more to do work on your car. GO TO A LOCAL REPAIR SHOP.. you will get better service and prices. Minus the fact the manager of this place is the biggest pos scum bag there is known to man kind he is very rude and extremely disrespectful and unprofessional
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February 2024 by BigPoppaSlop
So helpful dudes helped me when I thought I had no chance. Thanks guys.
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February 2024 by Matheus Harris
Knowledgeable mechanics, saved me a lot on break repair! Definitely recommend!
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February 2024 by Jeremiah lee Mcgillicuddy
I'm changing my review of this location because it's under new management!!!!I made an appointment for a simple oil change and to put new tires on the front of my car. (tires which I purchased online). when I made the appointment in person, I spoke to the same person who was going to be there on the day of the work his name is MICHAEL. I'm putting his name in bold letters because he's probably most of my problem with the location. I got the feeling that he really could care less than I was there to give him business and that I was almost a nuisance to him.long of the short he kept coming at me with little comments trying to show me that he knew stuff, which basically showed me that he knows nothing about cars.It took 3 hours for a simple oil change and the rotation of three tires. which ended up only having one of the front tires being put on the wrong way. And yes the sidewall of the tire clearly stated outside or inside.what really kind of burn me as well is how as I was sitting there waiting to get my car back A new customer came in asking for the exact same thing that I needed as in the way of a full synthetic oil change and Michael from behind the counter offered the gentleman an online coupon which he said all he had to do was look up and show him at the time of checkout. WHILE I'M SITTING THERE HAVING HAD PRIOR INTERACTIONS AND CONVERSATIONS WITH THIS GUY, AND HE NEVER OFFERED ME THE ONLINE COUPON?!!??♂️. no pardon me but I would offer the other guy waiting for his car the coupon just to keep them off of my back if I were in his shoes. So of course I looked up the coupon and literally showed it to him on the face of my phone, which is all you needed to do to get the discount.unfortunately we consumers don't trust anybody out there to work on our cars and rightly so!! That's why it's imperative to take care of a mechanic that you found that treats you right! always be courteous always be kind and if it's something like a inspection sticker or something where it really does fall onto the responsibility of the mechanic, politely throw him a $20 bill so that next time when you really need him or you're in a jam, he'll remember you. he or she is not going to remember you because of $20. They're going to remember you because you're courteous!
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February 2024 by Pablo Vinicius
Better mechanic that I went, they really know what they do, I took my car to them and they fixed it so fast and I can feeling the difference, thank you guys from Midas.
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February 2024 by Ethan Gavin
These guys always take care of me. Saquon, Jordan, Danny and Michael provide excellent service always and are always willing to help with any issue. Have never had a bad experience at this location. Good guys all around. Much praise to this amazing team. Jordan and Michael helped me out last week and were great. Saquon helped me out this week. He was diligent, respectful and hard working. Great team at this location !!
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February 2024 by Vinícius Silva
Zero organization and respect to the customer.I scheduled an appointment at 3:30 for an oil change in the website. They were supposed to confirm within one hour, but never did. I had to call.I left my car there at 3:10, and told them that that my appointment was at 3:30.I returned at 4:45 and they were literally taking my car from where I left it parked to START the oil change. The guy in the front was super rude and did not even apologize.I left the shop at 5:25 and consequently had to take the snow storm on my way home.Would not recommend it to anyone.
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February 2024 by Don Gellenthien
Today I had an appointment for an oil change in the Marlborough store. I was there on-time and they took the car in a little after I arrived. The 2:30 appointment came in at his time and was told they were running a little behind but they would get him in as soon as they could. His oil change was completed at least 20 minutes before mine. It took over an 1-1/2 hours for just an oil change. They really need to get people that know how to work on cars. I probably will not be going back there unless I have a whole afternoon to kill.
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January 2024 by D. H
Great place friendly service fantastic pricing. All in one stop oil change brakes and tires.
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January 2024 by Pricila Almeida
Read the reviews before going to this place. The worse experience in my life. They made stay without the car for weeks they performed a service not authorized on my car charged me almost $1000 for parts that was never ordered and won’t return my money.