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January 2024 by Cindy D
Brought my child in for a haircut a few months ago. The stylist did a great job making a layered bob short haircut and listened to me about what I needed (I needed an angle on hair at sides of face due to my young child chewing their long piece of hair if it fell into their mouth.) I went in when they had a promotional price for the haircuts for kids, but their regular price is also reasonable. Actually cheaper than a non mall chain I visited another time. They have an online booking system which is easy to use. I recommend trying JCP for price and convenience of booking and the hair stylist working evening week days. I forgot her name but she was great. Very patient with my fidgety child.
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December 2023 by Samuel B.
Things have definitely improved, I'm glad to see many people shopping here around Christmas. Very good sale prices that have a great selection as well as value. Employees at the checkout were amazing with great customer service. Love the improvement JCPenny. Keep it up
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December 2023 by Elisa Cosme
Got color service and cut by Jillian, excellent service, for a very fair price.
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November 2022 by Donna B.
don't honor their posted sale prices. if it's marked a price they should honor it they don't!
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October 2022 by G S.
For a place that is struggling it might serve them well to step up the level of customer service. My husband and I went there last Sunday to look for bathroom towels. The selection was limited but on my way past the jewelry dept I saw a pair of silver hoops I liked. There was a woman already purchasing something before me and the woman ringing her up was being trained by another store employee. I just put my earrings down and waited. The transaction was taking a really long time, but what bothered me the most about the whole thing was the fact that the woman training the other didn't even acknowledge us. I was sure there might be another register or something. Even if she told me it would be a few minutes, She looked right at us and then went back to helping the trainee. We were pressed for time so I finally said to my husband, "This is going to take too long. I'll come back another time" and as I walked away to put the earrings back the woman behind the counter (who was ignoring me the entire time up until this point) proceeded to yell at me that I need to be more patient and that she had someone in training. I heard her but just ignored it. But by the third time hearing her say the same thing.....screaming across the floor to me I said, "I heard you the first time! How many more times are you going to scream it at me? You're harassing me at this point! I get it.....you're training someone....leave me alone!" Talk about escalating a situation. I simply didn't have time to wait any longer and chose to leave. I wasn't being rude in any way and It didn't warrant her reaction. And I will never step foot in that miserable store again.
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January 2022 by Virginia Morse
I have a great experience in here ..absolutely I will be back here,definitely I will recommend this place..
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January 2022 by Hector Arrivillaga
(Translated by Google) Good place to enjoy a good coffee(Original)Buen lugar para disfrutar un buen cafe6
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April 2021 by N C.
JCPenny credit card services. They harass you for your payment if your one day late. I always thought my boyfriend was crazy because I never got the calls.... until I did, after 3yrs of my account. No courtesy call instead a negative mark on my credit report when I made my payment on the 33 day, which was 3 days overdue. Stay away from them as a creditor, not worth the possible headaches.
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March 2020 by Gail Frieburger
I love my hairdresser Ugeana. So glad to see her back.
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March 2020 by Janet Calzini
Stalkers
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March 2020 by Mimi H.
I cannot say anything good about this store. Cancelled two of my pickup orders on February 1st. It is now March 6th and despite multiple emails and multiple calls and multiple promises I have still not received refund. TOTALLY UNACCEPTABLE. BEWARE OF J C PENNEY ORDER ONLINE AND PICKUP IN STORE. IF THEY CANCEL, Good luck on getting refund. Kyle and Ryan were so reassuring and pleasant on phone BUT NO REFUND. SO HOW DOES ONE GET REFUND?
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January 2020 by Ruth Ryan
Rola at the salon in Marlboro spent 13 hours last weekend transforming my hair from 20 years worth of dyeing it brown to close to my natural silver .... she praised me for my patience but honestly... I just had to sit there while she stood behind me... sometimes hunched over... for 13 hours... and my hair came out amazing and for the first time in my life I walked away with EXACTLY what I wanted... not enough praise can be given to Rola... I will go to her always from now on!!
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December 2019 by Jennifer Zeheb
I came in for a blow out and for my hair to be curled on 12/14/19 and I literally had to go home and brush it out and do it again myself. Complete waste of time and money. I can’t believe I payed for that.
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October 2019 by NarGiso Jaan
The worse salon ever, the salon manager was so rude, she wouldn't even give me discount after what her hairdresser did to my beautiful hair, the hair dresser didn't even listen to what i told her and the pictures i showed her. I told her to change my hair color but i don't want dark . Not only she colored my hair dark black, when i told her i don't want black i want light brown or dark brown, she messed up my beautiful light color and my beautiful hair. Charged me way to much money, when i spoke with her manager she refused to give me discount. Worse customer service ever. My last time going there.
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October 2019 by M L
Respectful and attentive staff.
