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June 2024 by LM D
Absolute worst experience! This store is ridiculous with their return policy. Got a gift, obviously no receipt. Wouldn’t even give me a gift card. Then the rude , dismissive manager treated me like I was beneath her and I’m pretty sure she mumbled a white girl comment. Completely outraged at the treatment I got and then to be stuck with clothes we don’t want. NEVER SHOP HERE AGAIN AND SURE TO TELL MY FRIENDS AND FAMILY.
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May 2024 by Mckenna Leonard
Not great experience with the manager, blonde woman- bright blue eyes. Multiple people have commented, I’ve encountered her a few times and I don’t appreciate the way she treats me or other customers. I’ve worked in sales for 10 years I get it- but there needs to be a minimum level of respect shown.
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April 2024 by Jade Goodwill
Very bad experience here. I was made very uncomfortable by one of the managers, she’s short and has long blonde hair. She was being rude and disrespectful to her employees making passive aggressive remarks to another worker this made me extremely uncomfortable. While I was shopping in the kids clothes, I saw her going on her phone which is extremely unprofessional. Then when I went to go check out it was very clear that she made the woman at the register very uncomfortable and sad. I feel terrible for the workers that have to deal with this extremely unprofessional and disrespectful manager.
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April 2024 by J24
Terrible experience !! Will not come again. The Manager Marlen was SUPER rude . I needed help and she was too busy watching videos on her phone as I saw her many times . She also on the phone in the fitting rooms as I tried going in there just to not help the customers out. She was also very rude and disrespectful towards her employees as well. It was not a nice thing to see . Marlen was not a helping manager at all while I was there ☹️. Very rude person !
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April 2024 by G S Parthasaradhy
I recently had an issue with my gift cards at the H&M store at Solomon Pond Mall, Marlborough,MA. The manager , Marleen went above and beyond to help me out with the gift card problem. She was on phone with the customer service for a long time to resolve the issue. Thank you very much Marleen.
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February 2024 by Samantha Oliveira
I bought pants for my husband for Christmas but unfortunately it was the wrong size. The pants didn’t have a tag on it when I bought it so the sales clerk rung up “similar” pants that were the same cost. Well, when I went to exchange for a larger size, I needed a receipt per store policy. I gave them the receipt but the number on the pants didn’t match because different style pants were rung up. So the manager said she couldn’t help me although it was bought at that store and rung up by her staff. So now I have size 32/32 men’s if anyone wants it. Horrible. If they’re only going to take receipts then they should train their staff to ring up the same EXACT item when there are tags missing. Corporate really needs to step it up. Makes since that they have an F on better business bureau
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February 2024 by Nataly Lacerda
The manager is really really bad . She doesn’t care about customers with the way to solve the problem. Bad experience in Marlboro
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December 2023 by Ella Morning sunrise
I went to the mall with my two daughters and the fitting roomsWere all Closed. The manager rudely said we can try anything on and I asked if we could put sweaters over our t shirts and she (rudely) said no. I really wish they worked on commission because she would have been out $500. I will literally never go back there again and I like their clothes, but she ruined the entire experience!
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October 2023 by Hermis Quiroz
There is not much variety of clothing
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August 2023 by Mani Kandan
Reasonable priced cloths
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June 2023 by asma mirzai
The employees don’t deserve 1star.. the manager was so rude and unprofessional, talking on the phone with some guy and her phone on speaker while working on the floor with customers around… they seem to have a different store policy compared to other H&M stores.
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December 2022 by Zinah Qrayani
My favorite store. I found an amazing coat yesterday
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October 2022 by Lokelani Hilary
Great environment, the store have great options.
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August 2022 by Luiz Eustáquio Felipe
fashion clothes at great price
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August 2022 by Rapunzel Miller
Sale prices are good.
