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July 2024 by Ben Pocas
Branch manager botched a very important time sensitive request (need a printed out bank statement for an account I closed 6 months ago not sure why Citizens makes this difficult ), sent the statement to the wrong address, and never followed up on my request with me like they had said they would. Didn’t take ownership of the mistake and tried passing the buck to other departments (like I would care if it’s the research departments mistake) but in the end it was the branch managers mistake to own and instead asks me why I’m using a frustrated tone with them. This place is trash, the manager needs to be retrained. Good riddance
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May 2024 by Bruce Lively
Always ONLY one teller and SLOW is not even close to how they roll. Let alone they charged me 9.99 to have a large amount in a savings account.. find another bank.....
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November 2023 by Nicholas Hyde
Couldn’t complete all if my deposits due to two employees gossiping and creating a line. So my transaction was rushed & i was told i can only complete one deposit while there is a line. Great service.
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September 2023 by RL W
I've had the pleasure of doing business with this bank a few times and they have always been very helpful.I know that Citizens bank itself is not the friendliest, organized, fast, efficient or helpful when you deal with them online or visit their other banks (shopping stores included) But thee guys on Bolton Street deserve credit for being a rose in a thornbush.Citizens bank should take note of the effort and friendliness that they go out of their way to maintain. I want to mention 2 names specifically that I've dealt with in the Marlborough branch that have been more than helpful, Andrew and Marwa, kudos to both of you for making my life dealing with my daughters student loans much easier.
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August 2023 by LP _
Bad Hours
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July 2023 by Leo Zislin
Worst staff ever. Made me wait for 40 minutes for the banker and then told me that she is busy and has no time for me. Terrible experience.
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December 2022 by Sophia Alexander
I’ve been a customer of Citizens Bank ? for years ..I’ve been to pretty much all locations,,service is usually fair ,,BUT,,I just want to share my experience with the branch manager Robin..I had gone to 4 other locations ,,prior to the Marlborough one ,,that she has managed ,,this would be location #5,,I have to admit,,where she goes I follow..Robin doesn’t just do her job ,,she goes above & beyond for all customers,,She’s helped me numerous times with difficult situations,,when all other branch managers were incapable,,she’s also helped many friends of mines ,as well as family members..We all give her A+,,she leads by example..Robin is like no other bank manager or bank teller ,,that I’ve met ,,she’s very friendly,,helpful,,and always welcomes us to the branch ,,I can honestly say ,,Shes an asset to your Company,,there should be more like her ,,in all branches..Thanx Robin,,for all your patience & hard work ?
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November 2022 by Harminder Kaur
Absolutely terrible and Deceitful! Lots of Hidden Charges! The day I opened an account with them I asked them for what are ALL the fees. They did not relay the fees, she opened an account with an overdraft line of credit, which is something I never needed in my life. She said you will get checks in the mail, today 3 checks and then 500 checks in the mail. Turns out it's a lie, you only get 3 checks and rest have a fee (30 dollars for 100 checks). The overdraft line of credit, something i don't need, has annual $30 fee, if you don't deposit money for a month they'll charge $10, if i don't use my savings account for a month, (even if i maintain much more than the minimum balance), they'll charge a fee. NEVER BANK WITH THESE PEOPLE. Also, she said that if i deposit a check in the ATM that will count as a direct deposit!! That's an outright lie! I even asked her again does that really count towards a direct deposit, because it's a check? She said yes, it does. Terrible and appalling. Very disappointed.
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November 2022 by James Hashem
Very good Banking experience I have been receiving at CITIZENS your business in and out, my pin number would not work on my Debit card brought it down to the bank gave me a new card 10min I was finished out with the new one and gone very good understanding of customers very helpful to
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October 2022 by Stephane Bruno
Today I had the worst service of my life, I made a deposit at the ATM on Sunday, the machine was defective at the exact moment of my deposit, my money did not fall into my account and I could not get it back from the machine. I opened an immediate claim with the costumer service and called the police. Monday was a holiday, I had to wait until today. And when I finally went to the bank today to get my money back, I was told that the manager available or in. Mr. Angel Ruiz answered me, took me to a room, where I explained the problem of the ATM, he did not seem interested in helping me, nor did he want to understanding my problem, after wasting my time he said he couldn’t do anything, refused to even give me the value in credit line as he himself has said before. I called the officer that helped me on Sunday, while waiting for his arrival. Mr. Angel Ruiz used these words "get out, get out, if you want to wait for the officer to wait outside ... get out"This was all in front of a lot of other clients in the branch, it was the worst experience that I was put in of my life, the way I was treated and the way people looked at me was unexplainable. I was upset and disgusted This is how you treat customer by Mr. Angel, this person and supposed customer service bank teller who does not know what respect is. Someone who is not willing to solve any problems for daily clients. After today I'm no longer a Citizens Bank customer and if you don't want to be treated the same way Go to another place. Warning stay away from this place. They want your money and treat you as a number. No respect or customer service. Better service at McDonald’s
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October 2022 by Stephane B.
Today I had the worst service of my life, I made a deposit at the ATM on Sunday, the machine was defective at the exact moment of my deposit, my money did not fall into my account and I could not get it back from the machine. I opened an immediate claim with the costumer service and called the police. Monday was a holiday, I had to wait until today. And when I finally went to the bank today to get my money back, I was told that the manager available or in. Mr. Angel Ruiz answered me, took me to a room, where I explained the problem of the ATM, he did not seem interested in helping me, nor did he want to understanding my problem, after wasting my time he said he couldn't do anything, refused to even give me the value in credit line as he himself has said before. I called the officer that helped me on Sunday, while waiting for his arrival. Mr. Angel Ruiz used these words "get out, get out, if you want to wait for the officer to wait outside ... get out"This was all in front of a lot of other clients in the branch, it was the worst experience that I was put in of my life, the way I was treated and the way people looked at me was unexplainable. I was upset and disgusted This is how you treat customer by Mr. Angel, this person and supposed customer service bank teller who does not know what respect is. Someone who is not willing to solve any problems for daily clients. After today I'm no longer a Citizens Bank customer and if you don't want to be treated the same way Go to another place. Warning stay away from this place. They want your money and treat you as a number. No respect or customer service. Better service at McDonald's
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September 2022 by Richard Rodi
They lie here, tge bank manager has zero integrity! They will tell you anything to get your business!
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August 2022 by Philip Lubke
The condescending "manager" is as inept at customer service as she is at her job. A simple procedure was made as difficult as u can imagine becuz she didn't read the paper her company sent me. She wanted to get me out as fast as she could to leave early (3p) and only tried to stonewall me until I wouldn't take no for an answer. Citizens bank should be ashamed of having this witch care for customers!! Betcha they don't care!!??
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August 2022 by Brett Sullivan
Both the tellers and the bank associates were very helpful and pleasant to deal with. For a typical deposit, to the loan associate I dealt with, it was a good experience.
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July 2022 by Lex
Lucy was great. Very professional
