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December 2023 by Leigh Picard
I can't log into my account and when I called the said they don't know how ling it will take for me to be able to log into my account or buy phones, just ridiculous!
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September 2022 by Dinesh Gundu
Very unprofessional and lied to me that they cannot provide my my account number when customer care says the store can provide it. Boost mobile is worst with lot of phone incompatibilities and store employees are unhelpful to help about it as well.
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August 2022 by Pat Real
Luis, the manager was extremely rude to me. All I wanted was my account number and he refused to lift a finger. I went to the Framingham store and they got me my account number in 2 minutes. Clearly it was something he was able to do but didnt care enough to do. Terrible customer service.
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August 2022 by nun ya
Went to Marlborough store for 5G SIM card. They were great, installed card and did set up. Very helpful and friendly?
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March 2022 by Slobby Knocks
Luis, the manager was extremely rude to me. All I wanted was my account number and he refused to lift a finger. I went to the Framingham store and they got me my account number in 2 minutes. Clearly it was something he was able to do but didnt care enough to do. Terrible customer service.
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February 2022 by Zachary Tate
Great service. I needed a new screen, they ordered it up, 2 days later it was on my phone. Plus, the screen I got put on at Boost is better than a previous replacement screen I had done elsewhere and at the same price I paid for the previous one!
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October 2021 by Cheryl Church
Went to Marlborough store for 5G SIM card. They were great, installed card and did set up. Very helpful and friendly?
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April 2021 by Harry Peebles
These fellows are great. I spent many hours attempting to get an unlocked phone ported into Boost ... on websites, with chat bots, with chat humans, with humans over the phone, face-to-face with other store employees. Then I found this store. They got me running in 5 minutes. Well worth the drive.
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February 2021 by Paul Paulini
Well, I wasn't At Boost Mobile...I Just parked there. But I will tell you about them Anyway!! I had a Boost Mobile Phone & Service Earlier this year. It was a Free Phone, with Monthly Service for a period of 6 Months Minimum...to get the benefits. Figuring I had to Return the phone, after period was over. I explained to the Manager, who's name I forgot, That I had a few Problems along the way, which kinda made me feel bad but I told him Anyway. After hearing THAT, he gave me a Break, on the FINAL bill and Let Me Keep the PHONE!!! To be a "Good Sport", about it. So I Thanked him for That, cause I have Private "[WIFI]" at Home and another phone is Helpful to have,...And when I feel I could use Another phone line Just to have (2) Active Phone Lines, I will get it at...BOOST-MOBILE!!!?? LOL, I could tell you Where, I Actually went. If you wanted to know?
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January 2021 by Peter Everts
i bought a boost mobile flip phone from the store in marlborough ma.the owner said he was experienced with phones.non sence.he sold me a piece of junk.i have had more problems with the phone,since i bought it.he told me i was getting a deal.beware of this ripoff artist.
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December 2020 by karen wilson
I has been a customer from Boost Mobile for a long time< always got to Marlborough to pay my Bill and to get Help wen i needed, they always been able to solve any issue i have on the way Good customer service
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October 2019 by Bearsimage Bearsimage
Dont buy from this store, i called this store this am, told him about the sale on his website and that i wanted a particular phone that was on sale. He said yes he would honor the boost sale ..he should because its on the website that he uses..well i went there and he DIDNT honor what he said. I drove two towns away to get to that store, i think because i am not spanish too that he didnt want to sell a sale phone to me...
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September 2019 by jimmy sexton
I went to this store to change my service over to boost and there was a promotion if you bring your number over to boost they had a few phones to choose from and he straight up lied to me and told me the style 5 was not included in the offer and tried to sell it to me for $200.00 and would only give me a style 4.went to another boost store and they confirmed what I thought now after talking to boost they dont seem to want to honor trading me phones and want to leave it up to me to hash out with a vendor who represents them by selling their products.what a joke this is gonna be
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September 2019 by REMODART Corp
I opened a new account with them and one of the Phones didn't work, i returned to the store 10 days after and they just said that they can not help other than sell another phone. Very disappointed with Luiz. They just wanted the money. Going to transfer service to another company.
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May 2019 by Evangeline Hunter
The Westborough franchise is run by a crook. Sold me a new phone, the phone was virtually useless (i did nothing to it) ten days later, but because his individual return policy is 7 days, he refused to help me. He was hideously rude, i highly reccomend NOT patronizing this store.