-
November 2023 by E Z
Average out at 2 stars because the car i got is 4-5 stars and a rare model and 0-1 stars for the process with automax. Be prepared to be stressed the moment you pull in and there's no where to park, no signage to direct where to park and no employees greeting or helping you. If you express interest in a car prepare for a high pressure sales pitch with zero flexibility.. ended up being over the budget I told them which I didn't realize until I was literally putting the last of the down-payment because that total number that they are receving for the car was not represented. When I was having this explained the man raised his voice at me and was rude. When meeting with finance he was annoyed that i was reading through the warranty contract that i had never been shown before. They also wouldn't obtain a second key for me or take that off the price of the vehicle and the one key fob that came with car had a dead battery. They claim that their contracts only promise one key but I had to literally ask because no one brings it up prior to purchase. Then when I was waiting for them to physically transfer the plates off my trade in, the sales associate sat down with other customers and left me waiting while 2 guys stood around outside chatting and I had to ask them to get the plates on so I can leave. I also had to hound them to get me the registration so that my car could be inspected, which it failed because they sold me a car with an illegal level of tint. I brought the car back and they peeled the tint off and left me with no tint, even the legal level and said thats all they are obligated to do. Aside from that, the sales associate was nice enough but there were extreme language barriers due to English not being his first language so he was not equipped to answer my questions. Also I didn't understand why he had me meet with him when I was scheduled an appointment with a woman which may have gone a lot smoother. The only reason I went through with the sale is because of the car being a rare model- if it was sold literally anywhere else I would have probably gone elsewhere instead. If you are buying a commonly sold car just get it somewhere different.
-
November 2023 by Adam Vincent
Made a 3+ hour round trip to get to this place, but was so let down. Went to check out 2 trucks, and both were totally beat up by how jammed their parking lot is. All the cars are 3 rows deep with only inches between mirrors.
-
November 2023 by Leudy Encarnacion
worst experience in my life!! I do not recommend this place, my loans put a guarantee of 3000 dollars on me without my authorization and they refused to give me the information of my guarantee that I pay on my loans, also my vehicle had a bad transmission, they took a long time to fix it while I was using a vehicle rented by me. WORST EXPERIENCE IN MY LIFE
-
November 2023 by J Q
Deeply disappointed in this dealership. I brought my truck there back in January because my first purchase was absolutely great Paul was amazing. So thinking I'm going to get the same great service no not really. I traded in my first vehicle and was supposed to receive a refund. Guess what nobody calls me I keep calling the finance manager he says he's going to call the office well days go by I call him back, I'm a brand new guy and says let me call the back office. I started emailing him just no response. This one bad experience will have me think twice about going back there again.
-
October 2023 by Arielis De La Rosa
Gaby was very helpful and responsive. Receiving the car took a little longer than expected but well worth the wait. We did have to reach back out for one of the rugs which was not delivered with the vehicle but all in all a pleasant experience.
-
October 2023 by Dan Cernese
Great prices, good quality choices.. ..not the best atmosphere though. The finance manager is fantastic! My sales guy though, not a good communicator. Still waiting to hear when my car will be ready for pickup.
-
September 2023 by Christopher Fraulo
Just wanted to give a shout-out to the good hearted people of Automax in Marlborough. I was extremely interested in a car they had for sale. I had a trade in and unfortunately I learned of some severe damage to what I thought was a clean vehicle. Instead of being upset that I brought in a vehicle that unfortunately wasn't up to their standards, they did everything in their power to assist me. They gave me a Carfax, some vital info of how I should handle the situation moving forward, and even gave me a very reasonable offer considering the car was in a pretty severe accident at one point. Hats off to a very caring dealership, despite not being able to get a deal done...to no fault of their own. I wouldn't hesitate doing business with them in the future should the stars align.
-
August 2023 by Anthony R.
ADVERTISEMENT IS FRAUDULENT!!!!!!!! This place is selling vehicles that have been in accidents and leaving this info out. They are selling vehicles as accident free because of clean carfax reports when they have clearly been in an accident. I was sold a work van that had clearly been rear ended pretty good. I didn't notice this when I bought it because it was raining and it was going to be a work van so I wasn't too concerned about minor damage and what not so I didn't completely look the exterior over. I'd finally noticed it when I went to install some van shelving. I would have never wasted my time even looking at this van if I knew this. I wanted a work van with low miles and no accidents. Those were my no budging requirements. Their ads they have online make no mention of this. It's clearly evident from all the people I've showed, so them claiming ignorance as they did was complete bull crap. The manager I talked to gave me a hard time, and I had to threaten to sue for fraudulent advertising to get this rectified. The phone system here is a complete joke too. Phone calls go to a call center, and you never get to the person you are trying to talk to. I had to call numerous times to get to anyone worth talking too. I've bought many vehicles new and used, and this place was by far the worst. STAY AWAY!!!! Oh and how could I forget, they don't even fill your tank on a vehicle purchase! I've never bought a car that didn't come with a full tank! I'm very thankful for the laws and regulations on the books for dealerships and I'd like to see more because dealers like these guys! Auto max is why these laws get made!
-
July 2023 by Jacqueiline Ridenour
Natalia was awesome. Buying a car can be very stressful the staff here made it less stressful. Thank you for all your help.
-
July 2023 by Kyle Moore
I bought my car a couple weeks ago. Natalia was wonderful! No hassles and a pleasurable experience! When we need to replace our truck we will be back along with recommending others to go there! Thank you Natalia!
-
July 2023 by Esther Maia
Had the best car buying experience here! I bought my new car with Natalia, who was super attentive!
-
July 2023 by matt strunk
I had a great experience purchasing my van here. Natalia was great!
-
June 2023 by Dharianna Furcal
My wife was placed in the perfect car. It looked brand new being a used car and my customer service Nathalia handled us very well. She was very knowledgeable about the vehicles there, kind and knew just what we wanted based on our interests. We walked out happily and appreciate the great customer service!! Nathalia you’re the best
-
June 2023 by Renan Gomes
I changed my car last week, I was very well attended by Natália, and in less than 7 days I already had my new car.
-
May 2023 by Cole Forcier
We had a horrible experience. I went along with my girlfriend to look at a truck and it was filthy and covered in scratches and stains . It had yet to be detailed they were difficult to deal with and were very unclear about what they would repair, ( all rims curbed, ceiling stained, black grime on all handles, and seats covered in food). We Couldn’t get a straight answer about what would be included in the original price. my girlfriend is a smaller woman and they were pushy and continued to speak down her. Very argumentative throughout our 20min visit. Never test drove the the truck just decided to leave, due to the horrendous condition of the truck and customer service.10 out of 10 never return or recommend.0 out of 5 stars