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August 2023 by Scott Sanders
Love the ladies at this location...Going or coming here I'm never alone ...many have lost their marbles here and I feel at home , especially with the level of service provided by this office. Just don't go postal I you can't connect with the humor and love the employees have for their customers! Barb, you are the best! U Always make me laugh and never let me leave without a conversation! The best crew around!
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August 2023 by Amy
The employees discussing how “hot” a customers body is, isn’t a good look. Prior to that they were having a conversation perpetuating stereotypes about folks who live in Marblehead. I’ve never experienced this here. Guess I should stick to going during the week and skip Saturday.
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July 2023 by Margaret Greene
I dread having to wait at the counter. Often there is only one person on duty. Even if you get an efficient person they might have a customer who takes 'Forever' with no regard for those waiting. I like the funny lady who says, 'Right we're done, I'll kick you to the curb' She is efficient as well. People who need to address lots of boxes or stick on labels should move to the side so others can be served while they fiddle around.
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June 2023 by Betsy S.
I love this building and was happy to see that the post office is still like it used to be! The workers are very friendly and that is positive. I honestly don't trust mailboxes outside a post office any more because of all the craziness in the world so I wanted to go inside to mail my things! No problem. Easy to do. I hope the post office building stays around!
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December 2022 by Aaron Hare
I had an eBay package shipped to a buyer in Marblehead; however, the package was never marked as delivered and was stuck on "AWAITING DELIVERY SCAN". After a call to the post office, I was able to get the package sorted out and a day later it was marked as delivered. The customer service at this location is top notch; hats off to their amazing supervisor!
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August 2022 by steve parsons
Great Post Office with lots of features and services, but without a doubt it is the people there that are the best. I've lived in three different states and been to many post offices, and by far the team at Marblehead is the best!!!
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July 2022 by Jeffrey Dubinsky
Super nice clerks there. Easy to find a parking spot.
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May 2022 by Brittany S.
I go out of my way to avoid Marblehead's post office because the staff are disrespectful to their customers. I've had my letters delivered open on several occasions. There are a couple of older ladies who are just plain rude to you. The post master has given up and doesn't care to straighten out the complaints.
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May 2022 by Savanah G.
There is a worker there that was so rude to me. I'm super passive and not good with confrontation. I felt super uncomfortable when I was in there yesterday and just left and will never return. I'll go to any other USPS from now on. She also almost cost me $100 extra because she doesn't know how to do her job. Working at a post office, you should know a little bit about your stamps. She was trying to tell me I needed extra postage on my letters when in fact I didn't. The stamps in question can mail my letters with 1 stamp. She wanted to have me put 2 stamps on them and was very aggressive about it. I went to another post office where I explained my situation and they confirmed that I only needed one stamp per letter. They put my letters on a scale, had me put one stamp on them and they mailed out perfectly fine. I had a bad vibe from the start also because she was giving the lady in front of me trouble when she wanted to mail a letter out. It was a simple request the customer had and the worker had nothing but rude attitude towards her. It was like the worker didn't want to do her job. The request was such a simple one. She even rolled her eyes at her in front of her. The lady was so nice and timid too and you could tell her feelings were hurt by the workers behavior. I was in a massive state of shock and nervous to even go up when it was my turn. Turns out I was right because she gave me nothing but issues too to the point I just took my mail and walked out totally flustered by her behavior towards me. This woman should not be working there. She was a disaster
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October 2021 by Sheila Chandler
I went to pick up the mail that was supposed to be held at the post office while away. Put in vacation hold . September 10-20. They gave me all the mail for the last 10 days of another household. Not only on a different street but a different house number as well!!? Then I had to sort it to pick out anything that was addressed to me!? Several of mine , most to another neighbor who must have been wondering where their mail was!!
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February 2021 by Alison Scott
Barbara is a saint and hilarious on top of it. I had 5 international packages to mail and had no clue what I was doing. I tried to use the self-service kiosk but pro tip: you can't send international packages using the kiosk. Thank God Barbara was there. I previously had a bad experience at another USPS when I had to mail something ridiculously heavy for a friend, so I was nervous about being a pain. Barbara walked me through everything and was so nice about it. She was patient and made sure everything was in order. I will gladly drive two towns over anytime!
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February 2021 by etty silva
My favorite post office to go.❤❤❤
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January 2021 by Brianna Desrochers
I recently submitted a ticket online and the Marblehead Post Office called me within minutes. The gentleman I spoke to was extremely courteous and helpful, and advised someone would follow up with me on Monday. On Monday I received a follow-up call and voicemail, as well as a follow-up call on Tuesday to resolve the issue. I was extremely impressed with how quickly I was contacted, and how thorough the follow up was. I wish I had gotten names to give some shout outs - with the holidays and COVID, it’s important to recognize great customer service, and Marblehead Post Office delivered!
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October 2020 by Michael C.
I was notified that my package scheduled to be delivered Friday had arrived at this USPS location on Thursday. Naturally I pounced on the opportunity to pick it up myself because I was hype & a slave to immediacy. I called and the guy who answered was wildly patient in searching for my package which had gotten there less than 5 minutes before, and confirmed I could come grab it. I thanked him but told him I had a predicament: I have to ride my bike to get there but no chain to lock it, any suggestions. He told me to call back when I arrive and we'd figure something out. This man/angel came outside and hand delivered my packaged to me on my bike. Maybe my bar for people being helpful is cynically low but I felt this guy went out of his way just because and was super kind about the whole thang - esp during a time I imagine has gotta be more stressful than usual for the USPS.
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August 2020 by Deanna R.
Honestly, this is the best post office I've been to locally. And I ship a LOT of packages, almost every day. The clerks are always so nice!
