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November 2023 by Brian D.
They don't answer their phone. The recording Is not helpful. I f you want to talk to a live person you can't. I'm from out of state, visiting in Marblehead. The CVS on Atlantic Ave is as poor as the one in my area. I wish the WalMart were closer.
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October 2023 by Erica L.
For a pharmacy it easily gets five stars. Patient, communicative, compassionate. There is one pharmacy associate who has zero bedside manner but with five stars I am not here to back handedly compliment, merely pointing this out because even the staff member who can give off the energy that it's a chore they are still totally unproblematic as far as fulfilling the service goes. Frankly that is WAY more than I can say for the vast majority of every if not every medical service I am connected with in Massachusetts. So if the worst person on staff still fulfills their job role at the end of the day, that's a rare gem in local (possibly national?) healthcare!
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August 2023 by Angela D.
I have had so many problems with this location. It's is absolutely awful. The pharmacy staff especially one woman which I won't name is always rude to ever customer I have seen her with. She has been horrible to me when picking up my prescriptions. Only person that has ever told me my prescriptions are "on back order, but we will have it tomorrow" I asked the name of a medication she raised her eyebrows at me and yelled the name of it infront of my children. Gets aggravated every time I go in and pick up for myself and my two children because it's more work for her. Like if you don't like your job, DONT DO IT! I also had another experience with the front clerk, my son went in to buy a toy car with his own money and the man had a look of disgust when my son started pulling out his money. I tried to make it nice for my son and say to the man "he is paying with his money it will only be a minute" the man was very rude to my son and said "this is taking longer than it needs to" mind you my son was 5. I said can you have some patience or some compassion and said "I don't need to" I walked out of the store.
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June 2023 by Betsy S.
I went in to pick out a couple of cosmetics. I wanted to use the self check out machines (2) but they were busy. I went to the employee to check me out. Interestingly enough when it came to using my coupons (one had come in the mail to me that you could not transfer to your app), she asked me "what's this?". Sort of an odd question to ask if you are giving a CVS coupon to the clerk. And when I said I wanted to use all of my discounts, she also raised her eyebrows. Again, another reason why I like to use self check out! I got my eyebrow pencil and black mascara for the win however!
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September 2022 by David E.
Ever since states have pushed for higher minimum wages and other economic factors have driven up costs businesses really, really want customers to use the self check out. I'm not a fan in general of self check out (I don't work there and unless I'm getting a discount for using it I'm not a fan), but I was at this CVS today and both self check out stands weren't working properly. Instead of shutting them down and opening a second register I got told to do something (I didn't pay attention, but I could tell that it was something I really shouldn't have had to do). So I simply left my over $100 worth of items and left the store for another store whose systems work.
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October 2021 by Amy C.
This pharmacy is substandard. I have had prescriptions called in, and gone to pick them up, only to be told the medicine was back ordered and would be in "in a few days". When I asked the clerk to see if a partial amount of medicine was available so I wouldn't run out, lo and behold...there is the medicine! Plenty of it, sitting on the shelf.This has happened the last two times I have filled prescriptions there. I have come to understand that "it will be in stock in a few days" is a code word for "I'm going to let some one else fill it tomorrow because I dont feel like it and kick it down the road to someone else". The store is dirty. There are places where the sub flooring is caving in on the aisles. Its gross. They refuse to accept cash unless you have exact change because they say they cant get coins, and if you dont have exact change, they round it UP SO THEY CAN POCKET THE DIFFERENCE. Isn't this illegal??