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August 2024 by The Mackey Family
I found Roses & Thistle through a Google search as I needed to send flowers from another state. The flowers were delivered within a few hours and the recipients were so happy with the quality and beauty. Thank you!
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July 2024 by Riley Tyler
I am so blown away! The bouquet I ordered for a family friend as a thank you turned out UNBELIEVABLY beautiful and was very reasonably priced for what was delivered. Not only that, but I accidently placed an order to arrive on a day our friend was on vacation (which I didn't know) and the business had the bouquet ready to go, but they called the family before delivery to ensure they were home as it has been particularly hot lately. After finding out that they were out of town, they changed the delivery date for us to when they were home so that the flowers didn't die on their front porch! This is above and beyond to me and I so appreciate them coming home to a beautiful bouquet that is fresh!! THANK YOU!!
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July 2024 by Kaitlin Vigars
I have been a loyal customer of Roses & Thistle for many years and have frequently purchased flowers here for family and friends that live in the area. The flowers are always gorgeous and I’ve always been pleased with the ordering process. That all changed today, however, when I attempted to place an order to send to an extremely sick friend and they refused to take my order over the phone. The person I spoke to was unwilling to take my order over the phone and stated repeatedly that online was easier even when I explained I was unable to order online. This is incredibly disappointing, but I will never order here again.
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February 2024 by AMH
Out of all the flower shops I’ve used in the past this one is hands down the best. The quality of flowers and their arrangement skills are top notch. They were very friendly to work with as well. Highly recommend them!!
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July 2022 by Jen B.
I live in Bay Area,CA and my sister lives in Marblehead MA. I ordered flowers yesterday to be delivered for my sister's birthday today. When Ann took my order, she captured my words re: style exactly as I requested "wildflowers, something loose and playful". And yet, my sister received an elegant, stiff arrangement in a short glass vase that would be stunning as a wedding centerpiece, but nothing like my order request. When my sister FaceTimed me to show me the 7 pink garden roses, one hydrangea and some greens, my heart sank. Not only was the arrangement much smaller than expected, there was nothing "wildflower, loose or playful about it". I wanted to resolve this prior to leaving a review, mistakes happen, right? I immediately called after I saw the flowers (image below) and spoke with Kim. Kim took the time to listen to my disappointment and confusion with the order, even though she was the only one in the shop and busy. Kim asked if I could have my sister text her an image of the flowers. Then, I find out that Kim called my sister (the recipient) to ask if she was unhappy and would like to switch out the arrangement. Awkward!!!! My sister didn't know how sad and disappointed I was or how much I spent, and she told Kim that wasn't necessary. She told her that the "flowers weren't me but they are pretty". I am the one who ordered and paid, why call her? My sister doesn't know that I spent over $100 on these few pink garden roses. I called Kim hours later after no one got back to me and she said they have a formula and the arrangement was valued more than $100. She said that each order is "unique" and that they "put their creative souls" into their work. I reminded her the style request on the order form and how I was told I could get a much bigger arrangement for $100. I asked for a partial refund. Despite getting the style so wrong, the upsell, the disappointing size and lack of flowers, Kim said a partial refund "isn't possible". Her effort at fixing it was to call the recipient and offer a switch "for something else already in the truck". Really??? This was my birthday gift for my sister. Ugh. Cost of living in the Bay area is, well, ridiculously expensive. And yet, $100 gets you a beautiful large bouquet of loose, wildflowers done right 3 times the size. I gave 2 stars, not 1 star, because Kim showed some responsiveness in taking my call. I want to support local businesses, but next time, I'm going with Farmgirl Flowers or another local florist. I do not recommend Roses and Thistle unless you want very expensive, small centerpieces for an upscale event.
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May 2022 by Sharon B.
Way way waaaay overpriced. The whole attitude there is "I know better than you." Not a friendly atmosphere and treat you like you are lucky if you get to book an event with us. Why would anyone tolerate this??
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October 2021 by Google user
Stunning arrangements!!!!
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August 2021 by J F.
Great selection of arrangements and vases. Friendly and helpful staff.
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July 2021 by Diane C.
Used to be great but has changed quite a bit. No options and very expensive for what you get. Flowers didn't last long. Sales person has attitude Going to try some others
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June 2021 by Mary McCarriston
Stunning arrangements!!!!
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April 2021 by Barbara F.
Gorgeous! That was the flower arrangement I received last Friday. A week later it was still beautiful!
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April 2019 by Andy Lurie
Amazing florist
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April 2018 by Ameye Carpenter
An absolutely adorable shop and I love the selection of florals she working with when we visited. I'm looking forward to working with Tracey this summer. I see July and August peonies in the future of Marblehead!
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November 2017 by Amy C.
Ordered an arrangement 24 hours ahead for a get well bouquet to be delivered about five miles away from the shop. A very helpful person took my order and credit card/contact information. It never arrived, and neither the recipient or I received a phone call explaining a delay. I called the shop the following morning(48hours after the order) and the owner had no record of it in her computer. She told me she would chase it down and call me back. That was three hours ago. Disappointing service, and given that there are a number of very good alternate florists in town who would welcome my orders, fool hearty. I like Roses and Thistle's floral arrangements, but not enough to use them again.
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December 2016 by East West Coast Girl C.
I must admit their taste and arrangements are a cut above but the owner has attitude. I asked for a break and on individual vases via rental but "no go". I was going to purchase almost $400 worth of flowers to go in them but I guess it didn't make sense for her business. Still willing to give her my money, I asked what else we could do for arrangements. She didn't want to spend a moment brainstorming. I don't want to spend a moment handing her my money. The lovely owner of Flower House chatted me up and we came up with a delightful deal. I'm purchasing my own vases and she's going to fill them. Voila! I found my gracious florist for whom I would lay on railroad tracks. And give her my money.
