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January 2024 by Sue MacInnis
Great Northshore auto repair shop!Responsive & knowledgeable staff & reasonable pricing.I will continue to bring my cars there for any level of service needed. They are a great asset to have in the community.
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December 2023 by William Healy
They were very fast and thorough. I would recommend them.
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October 2022 by Justin Cook
I'm really impressed with this shop! I've used them a few times now and each time they have been fast, efficient and had great communication the whole time. The most recent was an emergency repair. Even though they were super busy, they went out of their way to squeeze me in. They found the issue and repaired it very quickly. They also documented the repairs and posted pictures on their platform so I could actually see what they were doing and what they issue was. I highly recommend Precision and see why they have earned such a great reputation locally! They got my car in and out quickly, the quality of work and the communication was excellent and the cost was very reasonable. I'm very happy and you will be too!
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September 2022 by Bill D.
Totally disgusted with this place, they charge an obscene amount of money and don't complete the work that is requested and expected of them to do. They don't explain or are too lazy to pick up a phone to let you know BEFORE they start blowing all your money and doing useless work. They where told to repair the a/c, they didn't. They just recharged it for 565.00 and put dye in it. Never solved the issue, never tried, just a way for them to make 565.00 for doing nothing. I can re charge the a/c myself for 30.00 from NAPA. They will charge you 565.00 for doing nothing and will laugh in your face when you are forced to pay it. This could be the most dishonest shop in Marblehead, the most expensive, and the laziest. It's not about taking good care of their local customers, it's about making as much money as they can at your expense. Go to Barrett's Garage in Marblehead, honest, kind, trustworthy, accommodating and just all around nice. I look forward to sharing my story with everyone I know, including some that are customers right now and others that plan on going there in the future. I live right by the shop and look forward to seeing them around town regularly. As you can clearly see from a review someone posted 8 days before mine with a 1 Star, they also got ripped off......... THIS IS COMMON PRACTICE FOR THIS PLACE!!!! Also, if you see the replies from the owner KATIE B, she is unprofessional, childish and rude. I guess we know where the rest of the staff take their cue from. Explains a lot.
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August 2022 by Nonna D.
Brought in my car to fix the AC, paid $700 and nothing was fixed. Will never go there again.
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June 2022 by Link R.
I had my Ford Explorer diagnosed for no air conditioning by a Ford dealer as I thought I was under warranty but to my surprise I was not! They found an oil leak along with rear a/c line leak. They quoted me over $4000 for the repairs. Kent and his expert staff at Precision made the timely repair for just over $500. These guys know cars and are honest with you. Thanks again
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April 2022 by Denise Ireland
We received the best service!!! The gentlemen that work here are super nice and respectful. We had an issue with our car battery. Our roadside service was able to jump the battery but it needed a several hour charge. We were visiting our daughter and her family and we are out of towners. The Hyundai dealer in Lynn ignored our phone calls to take it there for a diagnostic. When we called Precision they told us to bring it right over to charge the battery. We left the vehicle all afternoon. When we went to pick it up, we asked how much we owed and the young man at the counter Liam said "no charge". We really appreciated how quickly they responded to our request and highly recommend this business for care care!
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December 2021 by Abigail Dempster
Very friendly and professional, good at what they do. They found a serious issue that other mechanics had missed and dismissed me about because the car was newer and I am clueless. Turned out it was fixable under warranty, and then even the dealership tried to dodge the issue!! So grateful to precision for taking the time to find the problem, honestly don’t know what would have happened otherwise..
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December 2021 by Michelle W.
I had extensive pothole damage: Blown and leaking front struts, and bent wheels. Because of the technician's photos and detailed written inspection, I was able to submit a claim to my car insurance company for reimbursement. (Currently pending.) My car feels like new after their repairs. The place isn't cheap, so pour yourself a martini before you get your estimate, but you get what you pay for, and they specialize in foreign and vintage cars. Great bunch of guys there.
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September 2021 by Wendy Fermon
Great service. They alert me for regular service via text and I set up appointments on line. They call as soon as it’s ready (same day). Fair prices. Nice folks.Service: General repairs & maintenance
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August 2021 by Tom R.
These guys are really good, they seem to know their cars inside and out. I like the fact that I can take a list of issues in, and they tell me what doesn't need to be done. A shop like this that you can trust is hard to find.
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August 2021 by Joel C.
A month or so ago they worked on my Audi A4 for the first time. They were transparent, sent photos of their inspection. The car required a fair amount of work. The estimate was reasonable considering what it needed (break lines, valve cover gaskets, coolant parts and an oil change) so we went ahead. The price ended up being below the estimate which made me very happy, they were good about timeline and the car runs great. Friendly service!
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July 2021 by Janice I.
If you want your car to sit on a narrow public street instead of a commercial lot while this shop shuffles the cars around. Sure, pay 50 to 100% more and risk getting your car sideswiped
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July 2021 by Arthur Dent
Precision is an amazing shop. Good people, reasonable pricing, and reliable service work. Take your car here and then take their advice.
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May 2021 by Vadzim Kelly
Very professional and experienced staff. They always try to find the best most cost-effective solution. Very happy with my experience with this place.
