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June 2023 by Johanna OConnor
Best customer service you will ever get! Also, NGB supports a lot of important projects around Marblehead and have supported my family since we joined!
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May 2023 by Richard Alexander
Had trouble with a new debit card (not theirs) which ate my card. We called the bank and got the quickest and most attentive service possible. They held by card at the main bank and together we tried the card there where they could retrieve it immediately if it was eaten again. Worked fine. Especially for a bank I do not use regularly, they could not have been more immediately helpful. Highly recommend!
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December 2022 by Katerina Sims
The best bank I have ever liked. No other bank compares. They r always there 4 me. The people r really nice. Always service with a smile & always there 2 help. Thank u sooo much
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July 2022 by Reid Jones
Last two times I went they closed earlier than than the times listed on their website and answering machine. First time was over a half hour early on a Friday afternoon and they closed early by a few minutes the next Saturday morning. To people who need to cash a check to get by now and then, this is not the bank for you. Friendly in person, will leave you out in the cold if you're just a working stiff.
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April 2020 by Lisa Piper
A local bank that really cares. The bank one should choice. A relief from the impersonal and predatory nature of the large banks.
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December 2018 by Candace Carr
I've been with this bank for decades. Personal service always. A person answers the phone to direct your call. Customers and bank staff on a first name basis. I would never go anyplace else. Thanks NGB. You're the best.
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September 2017 by R C.
National Grand Bank's Humphrey Street branch ATM shortchanged us $20 on a cash withdrawal. We are absolutely certain of this: We counted and recounted the cash we received, and $20 was missing. The NGB branch refused to help us because we are not actually their customer (we use a different local bank), so we filed a claim through our bank, as directed. But NGB denied our claim, so it's like we've made a non-tax-deductible donation to them for no reason. There are so many banks around, I'm just going to avoid this one in the future.
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January 2017 by Matthew Richman
Great place for kids to keep money
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September 2012 by J Yeaton
I have been banking with National Grand Bank since 2009. They have been very helpful with starting my business. Cynthia Latham was able to obtain financing with the SBA. They are professional while giving personalized service.
