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November 2023 by Tom S
For the second weekend in a row, they have locked my account because they have an over zealous fraud detection. They do not even send a text or call to notify you of this, instead leaving you red faced at the cash register. Also they have nobody on call to unlock a card till Monday. A complete cluster-f of a bank.
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November 2023 by Ali Janavaris
Extremely professional staff. Very receptive. Very happy with my experiences here.
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May 2022 by Walsh Plumbing Heating & Cooling
Don't call after 3pm they can't be bothered, won't awnser the phone, and if they do ( loan) department she hangs up can't be bothered. Sorry ladies I didn't ask to be transfered desk to deskto loans, no one wanted to awnser so i assume it transfered to you. Thursday 3:15pm. May 5th. Thanks. I also called at 3 and 3:10. Nothing. No help.
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October 2021 by Eddie Borash
They have gone above and beyond. I'm used to dealing with a Boston Bank.I am making an effort to transfer to Marblehead. AJ was a tremendous help in securing a loan. Also I went there for PPP for my company. They were very professional in every way. Today I had a question and actually got to speak to a loan officer (Mary). She was great! Highly recommend this bank for personal or business.
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October 2019 by Erm K.
Just like you would hope a Banking experience would be!!!!!! When I walked into the Bank on Atlantic Ave, I immediately felt a friendly, at-home sensation. Not only was it lovely, everyone was so inviting and willing to help. All with smiles. My banking needs would take at least half hour, the agent was so willing to put any amount of time into my situation. Everything went so smoothly. Thank you, every banking experience should be so attentive, professional and friendly.
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August 2019 by Skye G.
Don't try to open an account in casual clothes, staff is disdainful and aloof unless you look rich
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October 2017 by Chris Wheeler
Always a pleasure doing business with their staff or getting help with any issues. They're what a banking experience should be and their online system is terrific. Very friendly, responsive and helpful!
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June 2016 by Day Gotschall
Always welcoming and helpful!