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March 2024 by Petter Etholm
Barry behind the counter is a star. Always helpful, knowledgeable and friendly. He makes the experience of picking up our medications a real pleasure!
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December 2023 by Kim Maxwell
Excellent customer service and very helpful!
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October 2023 by Erica L.
For a pharmacy it easily gets five stars. Patient, communicative, compassionate. There is one pharmacy associate who has zero bedside manner but with five stars I am not here to back handedly compliment, merely pointing this out because even the staff member who can give off the energy that it's a chore they are still totally unproblematic as far as fulfilling the service goes. Frankly that is WAY more than I can say for the vast majority of every if not every medical service I am connected with in Massachusetts. So if the worst person on staff still fulfills their job role at the end of the day, that's a rare gem in local (possibly national?) healthcare!
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September 2023 by Peter Lake
I had a perfect experience. The workers at my CVS are all terrific.Recommend highly.
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August 2023 by Angela D.
I have had so many problems with this location. It's is absolutely awful. The pharmacy staff especially one woman which I won't name is always rude to ever customer I have seen her with. She has been horrible to me when picking up my prescriptions. Only person that has ever told me my prescriptions are "on back order, but we will have it tomorrow" I asked the name of a medication she raised her eyebrows at me and yelled the name of it infront of my children. Gets aggravated every time I go in and pick up for myself and my two children because it's more work for her. Like if you don't like your job, DONT DO IT! I also had another experience with the front clerk, my son went in to buy a toy car with his own money and the man had a look of disgust when my son started pulling out his money. I tried to make it nice for my son and say to the man "he is paying with his money it will only be a minute" the man was very rude to my son and said "this is taking longer than it needs to" mind you my son was 5. I said can you have some patience or some compassion and said "I don't need to" I walked out of the store.
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June 2023 by Betsy S.
I went in to pick out a couple of cosmetics. I wanted to use the self check out machines (2) but they were busy. I went to the employee to check me out. Interestingly enough when it came to using my coupons (one had come in the mail to me that you could not transfer to your app), she asked me "what's this?". Sort of an odd question to ask if you are giving a CVS coupon to the clerk. And when I said I wanted to use all of my discounts, she also raised her eyebrows. Again, another reason why I like to use self check out! I got my eyebrow pencil and black mascara for the win however!
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September 2022 by David E.
Ever since states have pushed for higher minimum wages and other economic factors have driven up costs businesses really, really want customers to use the self check out. I'm not a fan in general of self check out (I don't work there and unless I'm getting a discount for using it I'm not a fan), but I was at this CVS today and both self check out stands weren't working properly. Instead of shutting them down and opening a second register I got told to do something (I didn't pay attention, but I could tell that it was something I really shouldn't have had to do). So I simply left my over $100 worth of items and left the store for another store whose systems work.
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October 2021 by Amy C.
This pharmacy is substandard. I have had prescriptions called in, and gone to pick them up, only to be told the medicine was back ordered and would be in "in a few days". When I asked the clerk to see if a partial amount of medicine was available so I wouldn't run out, lo and behold...there is the medicine! Plenty of it, sitting on the shelf.This has happened the last two times I have filled prescriptions there. I have come to understand that "it will be in stock in a few days" is a code word for "I'm going to let some one else fill it tomorrow because I dont feel like it and kick it down the road to someone else". The store is dirty. There are places where the sub flooring is caving in on the aisles. Its gross. They refuse to accept cash unless you have exact change because they say they cant get coins, and if you dont have exact change, they round it UP SO THEY CAN POCKET THE DIFFERENCE. Isn't this illegal??
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October 2020 by Jeff M
The pharmacists are fantastic, a busy store but they keep up with the work load and kickass at their job
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June 2020 by M Nelson Weir
I picked up prescriptions today at CVS Marblehead and was treated unprofessionally by the older man at the pharmacy register. Employing older citizens is a great idea and should come with a few caveats. Since I am a senior citizen with some hearing loss I find that wearing masks does make communication more challenging, therefore, when an employee is asked to speak up by a customer, not once but twice,this man just shook his head and glared at me over his mask. I challenged him with “how dare you shake your head at me I’ve asked you twice to speak up”. Never did he try to make an accommodation for a hearing impaired customer.I hope management will read this and take appropriate steps to train all employees to strive for clear and volume appropriate communication with all customers during the mask wearing days ahead.