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October 2023 by Jessica A.
Wonder service; professional and fast. I walked in on a Monday morning first thing and was hopeful to get an appointment later in the week (or 2!). John took the time to go over the problem with me on the spot. I was able to leave the car and pick up later that day. Amazing. I'm sure a "walk-in" is not what he needs to begin his week, and yet he greeted me with such professional care and compassion. Thank you!!
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September 2023 by Carolyn Hardick
honest, quality work. Very nice people. I highly recommend Atlantic Motor Works
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August 2023 by Lisa Thorn
Gave this shop a try because of the great reviews. Met Mike who took a look at my car within a couple of days of my call. Seemed to be a very knowledgeable mechanic and was polite. Diagnosed the problem and showed me the work that needed to be done. He typed everything into the computer and read it back to me. All the stuff stated in the positive reviews. Because he didn't charge me for the diagnosis, I waited 2 and a half weeks to get my car repaired.When I brought it back in, Mike wasn't there and I was told he was "half way around the world". When I discussed the work Mike said needed to be done, there was disagreement about the scope with the new person I spoke to. Left my car because I already waited over two weeks to get it fixed and it was unsafe to drive. Walked home, changed my mind, and called to cancel. I was told they had already paid for the tires so I left it there. Big, big, big mistake.When I picked up my car at the end of the day, I was again told to look at another problem that needed to be addressed - which I had already mentioned needed to be fixed when I dropped off the car in that morning (so half the car was fixed, the not as bad side and not the really bad side). When I said that was in the notes he became argumentative over it, that he didn't want to order a part that was not needed...as if I were there to spend more money than I wanted to? The tires were not the tires Mike had suggested but literally the cheapest tires they could find. I was told that I could leave my car there overnight and it would be fixed the next day or I would have to wait another 2-3 weeks.If you used Bartlett, my suggestion is unless you get Mike, I would pass on this shop. I brought it to another mechanic who works on Subarus in Salem to undo and redo the work the correct way. All done and safe now.
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March 2023 by Sasha Garfield
Superb service on short notice. John helped me out with a quick tire change when I was coming through town for one night only - can't recommend enough. Thank you!
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February 2023 by Mike Ruth
Bent my skid plate driving over a snow berm. Stopped by to see if John could fix it quick. He had my car on a lift in 5 minutes, and I was back on the road within an hour. John bent it back and re-secured it all at a very reasonable price. Can't thank him enough to get me in as quick as he did. I think I found my new mechanic.Service: Auto maintenance
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May 2022 by Bill D.
Made an appointment, dropped off vehicle 8am for the day, explicitly told them when I made the appointment I need the job completed by end of day as I can't be without my vehicle for more than a day. Told they will have it done by end of day, got a call around 130pm and told me he can hear a noise with a "stethoscope" on the wheel bearings, would cost up to $1,700 to change front bearings, but not a safety issue. I told them get the brakes done, that is most important, I need my vehicle at the end of day. Said they will try to get the brake parts, didn't order yet for some reason, got another call a little later saying John won't be able to do it today because he never ordered the parts. To TOP IT OFF, I go to pick up the vehicle and John wants to charge me over $100.00 just because he took the wheels off! I can go to Meinekie for a FREE brake check, I told him to do the brakes, he didn't, and he tries to give me a bill for $100.00 for pulling off the front tires and listening to the bearings for noise. It's a shame, we have family and friends in town with a combined 12 cars or more that would love to use a local business for it's auto repairs. This is pound wise and penny foolish behavior. He should of just buried the cost in the brake job, that I would have had him do, not now.
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January 2022 by Roger Cowles
Fixed a puncture, same day and very fair price. Recommended.
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November 2021 by Sam Chipman
I have been here a couple of times. John is honest and very fair! They don't overcharge and do an excellent job with their work. I couldn't be happier with this place!Service: Air & cabin filter replacement
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October 2021 by Pablo Segovia Smith
John was relentless in finding the problem with my Jetta. He even did a home visit when after an initial repair my battery died and the car wouldn't start to go to the shop! Great mechanic, right in town!Services: Engine repair
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October 2021 by Li Chen Zhang
Great mechanic in the shop! Brought my car there for repair and was very satisfied with the job. Would definitely recommend to families and friends!Service: General repairs & maintenance
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October 2021 by Sally Riley
Very polite and helpful. Needed a quick repair, in a pinch. They took care of the repair, at the end of the day. Service was great! ?Service: General repairs & maintenance
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October 2021 by Charles Alden
A very professional service was provided. They checked all the car fluids etc and provided a car safety check as well.Service: Oil change
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October 2021 by Michael Thompson
Great local auto repair service...all done by a professional sraff.Services: Battery
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June 2021 by Michael T.
Happy to find a friendly, professional mechanic so close to home. John has done really nice job renovating this old corner with modern equipment and great A/C. I will teturn.
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June 2021 by Jared Fraser
Nothing better than a small business doing great work! Support what fuels small businesses! #getit