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October 2024 by Don Amaral
Beautiful store, customer service is top notch
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March 2024 by m el
The selection of items is okay. I was there with my friend, we wanted to check out this store as we had never been there. I got followed throughout the entire store by one of their employees. I caught her watching me multiple times. I felt too uncomfortable to even shop there anymore and I had to leave. I don’t think I’ll be back.
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February 2024 by Bettsanne Durk (Betty)
Love the atmosphere ! Purchased a pretty floral bag here and couldn't stop admiring it all day. Would go again, it is a little bit pricey now a days but so is everything else. Would be something I do occasionally to treat myself.
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February 2024 by Rinezmaí Stevenson
Love the atmosphere ! Purchased a pretty floral bag here and couldn't stop admiring it all day. Would go again, it is a little bit pricey now a days but so is everything else. Would be something I do occasionally to treat myself.
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December 2023 by Meri C.
I've been shopping here since the store opened years ago. I was never aware that this is not a Hallmark store. I have ordered online from Hallmark and shipped to home or picked up orders there, so I assumed that Hallmark and the Paper Store are one and the same. Not the case.Today, I picked up an order but upon opening immediately in the car, I found that one product was loose in the box and broken in 3 pieces. One other item was missing altogether. Two items were in good order, just poorly boxed which is unusual for Hallmark but it is their busy season. I had the pre-paid order detail and after going back and forth with Paper Store Manager and Hallmark Manager (on-site), i was told they couldn't help me with a refund or exchange because they aren't Hallmark.I had no idea. It was not a good customer service experience but I've never had a problem there before, just the opposite. The one time I did I was basically told we can't help you and there's nothing we can do. You have to deal with Hallmark even though they carry the same products in the store. I was told I could purchase them from them though but not an exchange.Just want to share if you pick up an order there and you have a problem they can't help with it. It's just a pickup place.Thank you.
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July 2023 by mck
the merchandise is a great selection. however, the management and customer service is not up to par. the manager reprimanded her new worker in front of the entire store. this happened to a loved one of mine, and she has felt uneasy ever since the scenario. in addition, my two loved ones went to this store and got followed and watched by the workers. i understand their concern, but it was an uncomfortable and unnecessary response. the workers were saying “check cameras” into their radios in front of them. it is a toxic work environment and not gracious toward their employees. my loved one is still bothered by the event that occurred at the paper store
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May 2023 by Dianne Gallagher
Love this store!! Staff pleasant and helpful!Keep up the great job, thanks!?
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March 2023 by Maureen Mckee
I totally love this store so many different unique gifts!!!
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December 2022 by Vinny Abbenante
Wonderful service, about and beyond the service I received today when I had visited the paper store in Mansfield I went to the seekonk store first and the service was good there but the service in Mansfield was A+ I wish I had got the ladys name that helped me name but I have to say great job !!!!!
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November 2022 by Darlene Brown
Did not visit The Loft. I did visit the Paper Store and enjoyed my experience ?
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September 2022 by Peter Passias
Never knew about the wonderful products sold here but I do now...And the service and help from Kelly was amazing. I went here to exchange a shirt given to me from my grandson. Kelly went above and beyond on helping find a different store location that had my size. I will most definitely be back. Special Thank You Kelly
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July 2022 by Peter Pass
Never knew about the wonderful products sold here but I do now...And the service and help from Kelly was amazing. I went here to exchange a shirt given to me from my grandson. Kelly went above and beyond on helping find a different store location that had my size. I will most definitely be back. Special Thank You Kelly
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June 2022 by Touring Townie
Great gift options. Super friendly staff. So many new products.
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March 2022 by Catherine S.
Always a great experience. I went there recently and I was on crutches so the girls were very helpful with picking out a wedding gift for a friend of mine a special Alex and Ani bracelet to let her know how really special she was and how happy she is that she married the man of her dreams. I was on crutches as I said and the girls were very helpful even help me to find just the right special card for them as well as for a few other people. I'm always wear when I go to my paper store and Mansfield because they are always so good to me
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December 2021 by Rosemarie S.
Everyone working was so happy and pleasant! My favorite store for finding that unique gift.
