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April 2024 by Jessica Ferland
My husband went to pick up a prescription. Apparently, this particular medication has been on backorder from the manufacturer for a while. When he asked if they had any recommendations, the person helping him said, "Try being less anxious." Really? So disappointing. Done with this place.
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November 2023 by E D.
I submitted a request to refill my monthly prescription to the Mansfield Walgreens using the online portal. I selected SAME DAY DELIVERY. I did not need a prescription renewal. Six days later, I called the pharmacy because I had not received it. They told me it was waiting for the pharmacists to approve it. They assured me they would approve it right away and that it would be mailed the next day. Five days later, I checked the online portal and the status reported that it was still waiting to be mailed out. I called and they told me it was mailed out that day. I asked the attendent on the phone, "Is this normal to have such delays?" She answered "No." She did not give any further explanation and did not offer an apology. Delays to prescriptions can have real life health impacts. Once I receive my delivery I will move my prescription to another pharmacy and do not recommend anyone use this location.
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July 2023 by Danilo Rodriguez
A great professional service.
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February 2023 by Theresa Thurber
Poor customer service! Great way to lose customers is to not take their insurance. Sending them to your competition isn't the way to keep your job.
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January 2023 by Lisa M.
If I could give no stars I would. I have been going to Walgreens pharmacy for over 25+ years. The staff has always been friendly and respectful. However a few months ago a new pharmacist started Jay Jin. Out of all my years of going I have never had such an issue refilling a medication before this certain pharmacist. My Dr prescribed a new dosage and direction on using this medication and Jay Jin refused to refill it saying I have plenty left and actually threaten me to leave the store. I have never been more humiliated before. Especially now I still need my medication. So I went 10 days with out the proper dosage and when my Dr found out he was mortified. So I had all my medications switched to CVS pharmacy and they filled it with in hours no questions asked. I hope what I went through doesn't happen to anyone else. Please do yourself a favor and do not go to this pharmacy.
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January 2023 by Lex Castigliego
if i could give 0 stars, i would. whoever answers the phone almost EVERY time i call, is the rudest person i have ever spoken to. i can't even ask a simple question without her literally yelling at me.
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December 2022 by Allen Taylor
I have nothing against the pharmacy stuff who seem nice but they rarely answer phone calls. Instead of keeping people waiting and waiting on the phone could ya just say you'll call them back or change the message to sorry we're busy please call back later? They are better than CVS at filling prescriptions but customer service? Not so much.
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October 2022 by Steve Neely
Scheduled COVID booster and flu shot on line arrived at store in and out 5 minutes
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June 2022 by Laura Saylor
If I could give this Walgreens 0 stars I would. I need a daily medication for my thyroid. They have messed up my prescriptions. Today is day 3 w/o my necessary medications. I finally received a text and 2 emails at 9:03 am telling me my script was ready and to come to Chauncy St in Mansfield. I find a ride. I have to work at 10. I get there. No pharmacy no meds no answer as to what am I supposed to do now other than - drive around maybe Foxboro - the district manager told me he refused to have my gthyroid med delivered and that I wasn't the only sick person in the world. If I experience even the slightest symptom I am going to UC and I am going to sue Walgreens and Chris in particular. Send me my medication. I can't go without it
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May 2022 by Maryann Ranahan
I frequent a Walgreens in Mansfield MA. I want to let you know how professional and attentive Ashley is each time I enter the store. On this particular visit I was trying to use the online photo site to print some pictures and was having no luck until Ashley came to my rescue. She walked me through the directions and I had my pics within minutes.In this day, it is refreshing to have such a professional assist me and with a smile.Sincerely……..M
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March 2022 by Mona Salem
My favorite walgreens! The people who work here are the nicest! And so professional!!!
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February 2022 by wwegrl23
This walgreens is better than most and people need to cut the pharmacy a break they didn't ask for this pandemic and they are thinned out due to deaths or pharmacists quitting its the same for cvs people need more patience or just to get over it.
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January 2022 by John Mitchell
I get the phone call that my prescriptions will be ready the following week. NotI call to see if my prescriptions are ready. I'm on hold for 15 minutes then hing up on.I give them my prescription numbers over the phone for refill. Prescriptions not filled. Finally get someone on the phone and they tell me they never got the message. So I tell her what I need and my girlfriend will be picking it up. Girlfriend gets there and prescription is still not ready. I hope CVS does better because I switched.
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December 2021 by Clarissa Garriga
i originally scheduled two days to get the covid 19 vaccine which was a hassle due to the lack of locations providing vaccinations in the area. i went in and i stood in front of a counter with a sign reading covid-19 vaccine sign in which i began to be questioned about which vaccine i was getting in an extremely rude manner. The pharmacist that presented herself for the sign in was extremely rude and continued to behave in a way that made me feel like she was extremely unhappy to be there and assist in any way. Every question asked came along with an attitude on her behalf and the more questions i provided the more miserable and rude she became. Although this was the only location that could accommodate me i decided to walk out because i know her attitude was affecting the way she was working nevermind administering a vaccine in that state. i would much rather drive an hour to get vaccinated than ever have to deal with that pharmacist again. she may want to look into a career where she doesn’t have to feel so miserable to be at.
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December 2021 by John Olen
Poor customer service. Called the pharmacist because I had a question on a prescription that I picked up, after being on hold for 15 minutes I was hung up on. Called back again a short time later only to be left on hold for 20 minutes and still nobody answering.
