-
March 2024 by Johnny Lee
I'm writing this review specifically to give kudos to Derek Rock who delivered a huge load of lumber to my house. Derek was put in a tough situation where the driveway where the delivery could be placed was needed for a dumpster instead. There were not many places to put the load for a small house on a small street. He was able to suggest out of the box ideas and was able to expertly and quickly place all the huge pallets that took up nearly every foot of available space on the front of my property. He was very careful to cause as little damage to our lawn and bushes as possible. I am very grateful for Derek and the care he treated my property as if it were his own. Thanks so much!
-
September 2023 by Ray Garceau
Been waiting over a year for replacement sashes then the window company sent the wrong size. Still waiting for hopefully the correct size.
-
July 2023 by william archambeault
great unloading time for us drivers. friendly, Ray is very helpful at getting me back on the road
-
June 2023 by Éliane Fortin
my husband is a trucker and he went to deliver there, he said the receiving team is great and even offered to help fold his tarps ??
-
February 2023 by Jason Kuyoth
Sent from Warwick to Massachusetts for absolutely no reason said they had plywood in stock they did not have was a complete waste of my time and my money and all they did was say this sorry
-
February 2023 by quin couture
The counter guy and the yard guy both really efficient and helpful. Got me in and out in no time with a decent sized walk-in order
-
November 2022 by Vince Capo
Great service from the top all the way to the delivery.
-
March 2022 by Peter Macomber
There drivers seem to like to block maple st alot and pull out Infront of people.
-
December 2021 by Shalom John
This company is not good for business. They delivered a sub standard cabinet instead of the high end one we ordered. Run don't walk from this company. They do not deal fairly with their customers. We ordered plywood but they delivered MDF. If we wanted MDF we won’t spend a fortune on the kitchen. We also wouldn’t have spent so much time waiting for it to be delivered.We contacted them asking them to take back the item which was substantially different from what we ordered, they ignored us. Instead of sorting things out by discussing and coming to an agreement by either taking it back or discounting it substantially, they are filing all sorts of charges in the courts.We told them we won’t be paying the balance but they kept trying to withdraw money from our bank. They filed theft charges claiming we wrote bad checks which we never did. All because we won’t pay the balance for their low quality cabinets. Needless to say, their criminal charges were dismissed by the court. We were ready to resolve the issue with them directly but now that we know they play dirty, we will be sure to get to the bottom of this by going the full extent of the law. We will be sure to do the right thing and not be bullied. Be warned!! This company is no good.
-
December 2021 by Mela J.
This company is not good for business. They delivered a sub standard cabinet instead of the high end one we ordered. Run don't walk from this company. They do not deal fairly with their customers. Instead of sorting things out by discussing and coming to an agreement they are filing all sorts of charges in the courts. We will be sure to get to the bottom of this issue and they will have to deal with the consequences of filing wrong claims against customers. Beware!!! If you don't accept to pay for any delivered substandard products, they will file theft charges against you. We will be sure to handle this the right way.
-
August 2021 by Peter Passias
Had the most wonderful customer experience because of Jason. He is so personable, friendly, and most importantly knowledgeable in his field of paint selection and options. After purchasing all my paint products, he also recommended and sold me some additional tools to make my painting project much easier. Customer service seems to be lacking in most places today but Jason is a shining example of how to do it right. Thanks Jason
-
June 2021 by Peter Pass
Had the most wonderful customer experience because of Jason. He is so personable, friendly, and most importantly knowledgeable in his field of paint selection and options. After purchasing all my paint products, he also recommended and sold me some additional tools to make my painting project much easier. Customer service seems to be lacking in most places today but Jason is a shining example of how to do it right. Thanks Jason
-
June 2021 by christopher sloan
I want to share my message with you all. I’ve never been a big fan of National Lumber. Mainly because of employee customer service or lack there of.But when my favorite paint store, formerly called Bables was purchased by the above fore mentioned, I’d give them another shot. At first I wasn’t too impressed with the people or customer service from the front desk to the paint department.But as of late, people like Jason over at the Oakland street store have swung the “needle” to the more favorable side. I like when I call the store and someone answers, usually Jason not like the other store across town. If Bevin or Jason are at that store, You can bet the phone will be answered but if it’s the “other” guy there, no freakin way. EVER.But I have to props when I see them, working with Jason is one of the reasons I go to that particular store now. Friendly, fast, helpful and most importantly knows his paint and gets it right the 1st time…I apologize for the long review but wanted to get my point out.One more thing, who ever manages this particular store on Oakland street, keep Jason there, it’s good to see the same person over and over…you get a better feel when ur working with the same people over and over.Thank you
-
March 2021 by Carolyn Sicard
Have worked with National Lumber for 14 years in their Commercial Division and they are a great company. Craig Morin is very responsive from the outside sales division always estimating projects for us and working with us for pricing and timely deliverables. Strongly recommend National Lumber for any rough framing, insulation, finish carpentry, door/frame/hardware, windows and Kitchen Cabinet needs!
-
March 2021 by Bill Gamer123
Good place to deliver nice people
