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June 2024 by Bernard F Faucher
Never - NEVER - go to this store. Every few years, I forget this simple gem of local wisdom and end up wasting a ton of time. Today I thought it'd be different - I'd called ahead and confirmed they had exactly what I was looking for. Minutes later, I'm at the store; 40 minutes (2 customers) of waiting later, the employee I confirmed with over the phone is telling me they do not have the confirmed product and if that's all I've come for, I've wasted both our time. Dunkin trash strewn about the store, on shelves. No bathroom. Minimal seating.
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June 2024 by Laura Janks
Best internet and great store
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June 2024 by Kevin Mccarthy
Mo has been fantastic. Knowledge above board and service friendly
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April 2024 by Kiki
5 stars for the employee Mo. If you need help with anything he will get you taken care of. Definitely go to him for all your phone needs. Thank you again Mo!!
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January 2024 by wilver gald
The manager that helped on January 22 at 6pm is completely unprofessional. He didn’t even let me speak and started to engage in a verbal altercation with me. When I first came to start service with Verizon I told the guy helping me not to add any insurance or anything else on the service. He did add as much as he could. Today the manager was blaming the system, computes and anything he could blame to avoid any responsibility for their mistakes. They didn’t explain that Verizon phone service and Wi-Fi service was a different billing service. Today I told him that I should know from the beginning but non of the agents told me that and he had more excuses for that. It was like talking to a kindergartener kid.
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December 2023 by Vinny Lauria
Moe was excellent! He has helped me many times and I make sure to come back to Verizon Malden specifically because he is so helpful, efficient and fast. Very knowledgeable and great at his job. I will recommend anyone to come here and ask for Moe. I would give 6 stars if I could! Thank you again Moe you're the best!!
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December 2023 by Mounir E.
I added a line to a family plan and was told that my next bill would only be $50. But then I was surprised to receive a bill for $150 just for a SIM card. That's called a scam.
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November 2023 by Andy Au
Went in with my Mom today. She doesn’t speak any English. There was a gentleman with a short beard and a gold chain that helped us out. (sorry I should have got his name) But the service he provided to us was truly exceptional, my mother kept ranting about how good the service was and how far he’d go if he kept it up. He setup my mom up and gave us both peace of mind which was amazing after a Thanksgiving holiday. Five stars all around to you friend
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November 2023 by Calvin Walker
The store only knows how to do certain things and nothing else. I had an iPhone problem and was directed to a Verizon wire less store for assistance.
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November 2023 by Christina Cola
I would recommend going to a corporate verizon store. I do not want to blame the rep that I worked with because I really do not think this was his fault. I was charged $291 to upgrade my phone. When I was asked if I wanted accessories I said no thank you because I had already bought accessories on Amazon. When I said this, I was told by the rep that I would have to pay taxes and fees and that if I purchased the accessories those taxes and fees would be waived. Not only did it cost $150 for a screen protector and a clear case for my phone, I also still had to pay the $50 tax ontop of a $15 accessory tax. I really and truly feel so scammed from this place and when I called Verizon to ask why I was charged what I was charged, they told me there was nothing they could do because this store is a third party retailer.I would just go directly to Verizon corporate to upgrade. If you do choose to go here- make sure that EVERYTHING is explained to you including them showing you the exact dollar amount they are charging you. I felt bad because I went in late and I didn't do my due diligence- but make sure you read the fine print or you will get over charged.
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October 2023 by Paul C.
Went to get a new phone and got the a high pressure upsell for an Ipad promotion. We were charged $85 fees and promised the Ipad would be in the same week. 3 weeks later with no Ipad in sight I was told promotion no longer valid. I asked for my money back. It took 11 months, 25 calls and visits to get my money back. The manager Charlie was the worst. Never called back and very difficult to deal with when I saw him in the store. The ONLY reason I got my money back was i finally called Russell cellular corporate. Never again will I go to that store.
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October 2023 by noelle bellmer
SCAM; NEVER do a trade in promotion here. i finally paid off my iphone 12 and they literally robbed me off it. They told me i’d get a free upgrade with the trade in (any condition was okay). gave them my phone got a 13 i told them id only do if it kept my bill the same. and now i get charged monthly for financing. Left the store paying $300 then once the “trade in credit’’ was suppose to “kick in”after two bill cycles it never did. I called customer service was told they had ZERO records from the store of my $300 or my trade in. made me delete it from my icloud and forced me change data plans to the one i had just to get $20 a month more. Legit considering small claims court
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October 2023 by Mary Connors
I'm having a little trouble entering information here, so I'll just say that Charlie was outstanding today!He helped me with my new Orbic Speed. He also explained pricingif I changed carriers. He was kind, whip smart, thoughtful and extremely patient!! Above and beyond service. Thank tou Charlie! You're the person I'd call on in the future!
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October 2023 by Andrey L.
avoid avoid avoid at all cost! sleepy like mid-june flies, took two visits to return Fios router.
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September 2023 by Stephanie Diamond
I cannot over state how deplorable this business is. I have never left a google review before but I feel the need to protect others from being defrauded thousands of dollars as I just was. You will be upsold on products you don’t need, and then when you try to return them you’ll be charged egregious fees or told that what you are returning is final sale - information that was never shared before you purchased. When trying to get money back on an iPhone we PREORDERED, we were told the only way to get money back was via check in 1-2 weeks. I was charged $100 in setup fees (it’s $35 at a real Verizon store and I set up my phone myself), $50 for a screen protector that I didn’t ask for didn’t want and the sales person put on my phone and then threw away the box making it impossible for me to get my money back, and $125 in “restock fees” for products I was sold under false pretenses.This is a deceptive and unethical business with terrible customer service and I advise anyone to stay away. There were multiple other unhappy customers in the store at the same time as me, and from reading these reviews I know this is standard practice. The store manager was just as rude as the sales person and refused to properly refund me.I have already reported them to Verizon corporate, will be disputing with my credit card, and if necessary will file a lawsuit against this business. Don’t be me, go to a real Verizon store.
