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January 2024 by Enigma Black
Theives Run Run Fast they change odometers back and more too much to list nasty abusive to customers never experienced anything this bad Never
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August 2023 by Serah Kamau
Shady customer service .Towed my car there after it stopped in the middle of the road .Called my husband to come see what is the problem and found out that the alternator was not operational ,abs lights on the dash and issue with map sensor and transmission issue -We are ready to get to court with this one .Idiotic Antony
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June 2023 by LCT1999
Bought two cars at the revere location and nothing but problems.. Ask if bought my cars were up to date and they said it was but it wasn’t, but hey this is what you get with used cars..
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December 2022 by Roy R.
I just want to say if anybody out there is looking to buy a car and they go to smart buy USA in ****** you will get screwed I bought a car 2 months ago they told me they fixed everything that was wrong with it and all they did was mask it over and make it look good but they didn't fix nothing there nothing but thieves
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November 2022 by Michelle Brown
I must say at first. I thought they were great ! I got a great car at a price I could afford. And no issue with financing !I was looking for a couple essentials in a car.. Bluetooth being one of them ! I drive a lot for work so I consider this a safety item .When I was unable to hook it up Jay told me they had no internet??. Anyway I tried when I got home and nothing on left side of steering wheel worked. ( Radio control and BT. I called right away and spoke to Anthony, and told to call on Monday. I called almost every day for a month . Finally got thru. to Jay and was told u bought a 2012 car. What do u expect ?! I Expect when u advertise a car to have Bluetooth.. iIT ACTUALLY DOES ! I bought a warranty that cost 10$ a month ... I have no copy of such or , and was told they will not fix and then hung up on me !I sold cars many years ago one thing I learned is you want to keep in touch with that person that you sold that cartoon make sure they're happy you want their business next time and you want them to tell their friends! I am hoping I will get a response here and be able to change my review.
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August 2022 by Ginger Miller
Anthony is the best man to get a car. I'm from the west coast and had some registration issues but he came through with helping me. Hands down the best place and awesome customer service!!!!!!
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April 2022 by Noah T.
Absolutely slimy car salesman. ZERO STARS Purchased a car that had a whole laundry list of issues. They assured me that they would fix all the problems and wouldn't sell a lemon. After picking the car upon and finalizing everything the car still had a long list of issues (trunk doesn't open, backup camera doesn't work, no sound throughout entire car, navigation doesn't work, and so on). They had me drop it back off for almost TWO WEEKS and then said everything was all set. Drove all the way back out there to find out not a spec of work was done, car had just sat there. Now I couldn't get a hold of this guy Nick who runs the Revere location. Got all the excuses, he's on vacation, he's got family problems, he no longer works for the company, we closed that location (all in two weeks?!). Called their other location and got an extremely rude rep named Anthony. He said all he can do is drop it back off at his shop (which nothing will get done) or I return the car (now it's been close to two months). I told him how upset I was with his company and was escorted off the phone by him screaming and swearing at me and then he hung up. DO NOT DO BUSINESS WITH THIS COMPANY. Due to their extremely prolonged responses and turnaround time, I am stuck with a car that has a list of issues and will not pass inspection. Save yourself the headache and go to a reputable dealership. I should have done my homework, they have horrible reviews everywhere.
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October 2021 by Katie Mulherin
For my first time buying a car from a used dealership Anthony was very helpful, honest,nice, and on top of everything. If I had any issues he was right there to take care of it. In the future I will come back here and I highly recommend coming here. I love my new jeep very much. They have nice used cars for fair prices.
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March 2021 by Dawn Hairston
Went and bought my second car with in 9 months from smart buy today and as always Anthony goes above and beyond. I have never experienced the service that I receive here. Anthony makes you feel like you are family and goes above and beyond getting you the best deal that he can and he never gives up until he is satisfied. I would go to him again for my next car and would highly recommend smart buy before going to a big car delarship. Thank you again for all your help.
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November 2020 by Samantha Karl
I purchased a car (2008 Mercury Milan) from Anthony during quarantine who was incredibly helpful in the process. It was my first car purchase! And I got my car registered, plated, and he even helped me get a better quote from an insurance company all in the same day. 8 months later and the car I purchased is still in fabulous shape and I got a great deal. 100% recommend! Thanks for all the help to Anthony and Smart Buy!!!
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November 2020 by Absolute Auto Wholesale
Over the last 5 years - we have done business together. Smart Buy has been nothing but a stand up business to deal with... Being In the same business, we see how some customers first move Is to write bad reviews. I’ve seen Eddie at Smart Buy try to help customers a year later! These are mechanical items that need maintenance! But if you have an issue, call Eddie first.. That’s all.. You will be surprised that he is actually eager to help. Thank you for always being there for me, I appreciate it
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November 2020 by Cahlee J.
Please don't let these people get away with anymore scamming and just terrible service towards the customers right. I wish I read the reviews and saw all the ones saying beware. Now im $13,000 in on a loan with a lemon that they had more then the 10 days and it was in the shop 3 times 2 which they had and one which they had me send to my mechanic who advised me this car is not safe and I am pregnant. Instead of abiding by the law and giving me my refund which I spoke to Consumer affairs and a lawyer who specializes in Lemon Law both stated i am protected and hes still not cooperating. Please be careful please. I wouldn't wish this on my worst enemy. They have done nothing but stress me and my unborn child out. Shame on them
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October 2020 by Gina R.
Dan and Anthony were so amazing at making this an easy and swift process. They both gave me exceptional service and made sure that I thoroughly understood every step of the car buying process and the fact that I didn't have to wait for the registration or title since they handle all of that on site was such a relief. I would definitely recommend this place to everyone and anyone
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August 2020 by Phone Shop
Staff friendly and Eddy really professional.
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May 2020 by Joe Spinney
Huge Shout Out to the Smart Buy crew! They promised $500 Down and that they delivered! My 2015 Nissan Juke is perfect for me! I had horrible credit and for me to get a loan, THAT WAS A MIRACLE! Thank you guys! Congratulations on the new location!
