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January 2024 by Robert Corkum
Clean and well maintained property. Thank you Stephanie for your assistance here.
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January 2024 by Samantha Noonan
She did a great job helping me at the eastern ave public storage, she knew what she was talking about and helped me with my issue! She was very prompt ! Great service !
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November 2023 by Andrelle Garçon
Paul was great excellent service and extremely professional
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October 2023 by Devin MacConnell
I am completely devastated and beyond angry. Don’t bother w/these robots. They auctioned our entire storage unit without contacting us by phone or email. we were out of state for several months attending to a sick relative and were not notified that the payments were not going through. No calls or emails, no nothing. I am a photographer by trade and my iMac that I used for work and had for over 12 years with hundreds of thousands of my children’s childhood photos, hard drives with backed up raw professional images of clients, so many photos. I find it frankly disgusting that they would sell someone’s personal computer with raw images for anyone to look at. All of our furniture that we bought with our hard earned hourly job incomes. Completely gone, My children’s clothes i was saving for our next child. My maternity clothes i was hoping to use as i am pregnant. My husbands expensive work boots and clothes, brand new crib, baby mattress, changing table, queen sized bed less than a year old, a barely used glider. We were planning on using alll of this in 20 weeks when I give birth. All of our kitchenware. Medical records of my two children’s, my husbands and other important documents. large photo prints of my children. It’s gross how some random person prob has those now. It’s insane how this company took advantage of us and put zero effort and they made money off of the situation and offer no information or paperwork regarding our account being closed?? No proof, no nothing. Just wondering how you sleep at night taking things from people who have nothing to begin with? Money can’t fix this situation. I want our things back and I am told that is impossible.
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March 2023 by Ricardo C.
They should keep clean and leave access to the restroom, they keep the restroom CLOSE ALL the time, if you have to go when you need , forget it , sometimes the main gate is looked even if you put your password.... It's a nice place, but should be clean and for the price that we pay should be better.
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March 2023 by Cinthia M.
The unit in Malden, MA at 650 Eastern Av in particular is always dirty, seems like an abandoned place, elevators are overdue for maintenance, no staff on site daily, and the bathroom is always locked.
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January 2023 by Paula Spizziri she-her
I had to rent a storage unit a few months ago and I went with U-Haul. I found public storage to be a lot better. I was assigned a specific storage unit and the app made the self-service really easy. It would’ve been nice, however, if it link to a map so you could find the unit more easily. When I went to U-Haul on the other hand, they changed the unit I signed up for the one that required going up a short flight of stairs with no elevator access! Also, public storage seemed cleaner and better lit. Not only that but one of their employees called me a few days later to say they saw I had access my unit and to make sure I didn’t have any questions or problems.
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January 2023 by Ashley Gilmore
Best storage facility I've used. Stephanie the property manager is fantastic and very helpful!
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November 2022 by Lester Truitt
Stephanie was great. Went through everything and explained anything I had questions about. She was very nice and considerate.
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June 2022 by Marissa O'Connor
I rented here for 8 years while living abroad. On my second to last move out we of course lost the key. I called and got Paul. He was great and helped us get the lock cut off. Since I couldn’t get there that Friday he did a temporary lock for the night. The next morning he was right on top of coming over to this facility from the neighboring one to get us into the unit. Great service at the end making us sure to go back should we need storage again.
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June 2022 by Katherine Kennedy
Wow! Stephanie was so terrific! Definitely come to this facility in Malden or the other one just down the street and work with her. She made our entire experience smooth and easy—always a plus when moving—and was so helpful on all the little details.
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March 2022 by Kelley Capobianco
Got locked in and then gate would not close on way out. Charged for lock when I brought my own. No way to delete line item at time of reservation but had a note beside it stay in if we brought our own lock we could get an instant refund. Nobody in office and everything is self service and automated on the phone so very difficult to get a hold of anybody about any refund.
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November 2021 by Julia TCW
Sandy has been amazing! She deserve raise and promotion! Sandy went above and beyond in terms of service over the years. She has been very helpful for us to maintain our belongings in this storage. She is very kind and help any matter you might face. She maintains the property nice and clean. I would recommend this place!
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November 2021 by John Michael
Place is clean, indoors & the prices are fair. Easy access & the hours you can access your unit ends at 9pm. My only complaint is the restrooms are always locked & this isn't cool. They need to consider leaving the restrooms open for the customers!
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October 2021 by Kelsey Menon
Sandy is so great and really helpful. We recently upgraded our space to a bigger unit and she couldn't have been more helpful. It was so convenient and she walked us through every step. Also, the access hours to this storage place can't be beat.
