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February 2024 by Eden Janet
I will no longer have my cat Yeti be seen here anymore. The lady at the desk that I spoke with this morning was very condescending, she is lucky I didn't ask for her name, I would've put it here in this review. Who ever was working front desk today 02/05/2024 at around 1pm.I had a neuter to be scheduled for tomorrow morning, and literally not ONE soul said anything about pricing estimation for this. She tried to be slick with an attitude and was talking to me as if I lied about not receiving any email or any communication on what the estimation of this neuter would be. I checked my spam folder, my inbox, I did not receive any email with estimation cost for this neuter otherwise I wouldn't be here calling them today to ask how much everything would be. I didn't like her tone or how she handled answering my very much reasonable questions. Im not going to give my money to a hospital that have workers who operate this way. Its very expensive but just because I can't come up with almost $600 out the pocket for a neuter doesn't mean I don't take good care of my cat or I am not deserving of owning one. I do my best to make sure his health is on point and they all know this over there so I don't understand why she gave this condensing tone and attitude towards me.The Doctor there that my cat had was good, I have nothing negative to say about him. But the front desk woman made me no longer want to have my cat seen there anymore because its super unprofessional and I will gladly take my baby somewhere else where I won't be treated this way. I don't do shady business.And don't "honey" me ever again, I am grown woman, speak to me professionally.
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January 2024 by Nikki Petraites
nothing but great experiences at malden animal hospital!
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November 2023 by Fred Matthews
Great care at a fair price. Have been bringing my cat here for 10 years. Staff takes the time to answer all questions. Thank You Malden Animal Hospital
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June 2023 by Ryan Hamelin
This place is great. Caring and reliable staff, veterinarians and assistants. Vet actually called me to discuss issues with my pet, which is amazing. They really care about their patients and their owners. Thanks for offering such world class service at a local vet hospital. I appreciate it.
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June 2023 by Mae McKinley
I brought my neighbor and her dog for a checkup. Very nice office and people. Would recommend them.Mae
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May 2023 by R. Ham.
Great place. Caring employees and smart Vet who was kind and very knowledgeable.
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March 2023 by Mya R.
Money over everything here. If you care about your pet, don't bring them to Malden animal hospital. They just want to get paid and it's very obvious. I'm not sure they even care about animals or just the easy business to over charge people who care and would do anything for their animals. Just don't wasn't your time here.
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February 2023 by Rosemarie Hirtle
My dog recently had surgery. She had the best care. Everyone there is wonderful, friendly informative. I can’t say enough good about the care and everyone there thank you to all.
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December 2022 by Roy Watson
I just yesterday said goodbye to my beautiful dog of 13 years, Chiky. She was a purebred American mongrel that we got from the animal shelter for my son as a Christmas present in 2009. Malden Animal Hospital was over the top the BEST and Dr. Shinohara was beyond the BEST!! She was everything we could hope for. When Chiky first had problems of vertigo, Dr. Shinohara treated her and we had another four months before a relapse where she did not respond to treatment. She was actually quite excited to go to the vet (she loved it there), and Dr. Shinohara made sure that her last moments were peaceful. They placed blankets on the floor and my baby went to sleep peacefully with her family petting her gently. Nothing but the highest praise. I have to stop now because I am crying, but my deepest thanks go out to Dr. Shinohara and the Malden Animal Hospital.
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November 2022 by Jon House
My dog normally goes here to the vet. When he had a medical emergency, I called to make an appointment and they said they had no openings but they would the next day if I called before 9:15. I figured we could wait 12 hours, so I did. They did the same exact thing when I called the next day: “We have nothing today, but if you call tomorrow we could squeeze him in.”I don’t enjoy being lied to, especially at the risk of my dog’s health.I should add, we’ve multiple times had to visit them immediately following an annual checkup because they *forgot* to do blood work.
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July 2022 by Tammy Adams
Made an appt for my dog and they lost her records in less than a week.. Pine Banks got my injured dog in within a day. They has no appts for 3 weeks?? Animal hospital asked me to turf my dog to an emergency vet when it wasn't needed. Pine banks will get my vote! Don't waste your time. The office staff is clueless. BTW. Animal hospital is misleading. A hospital is emergent needs and a 3 week wait.... my dog would have gotten worse. Not impressed.
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July 2022 by Jenn Caley
If i could give negative stars right now i definitely would! I live a stones throw away from here and my cat was attacked by a huge dog! Brought my cat here in an emergency and after waiting for 20 minutes the front desk person said they would not see my cat without payment,and also payment for a past bill that they dont even know what the bill is for. So they refused to see her. Dont bring this place any business, they're not what they used to be.
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June 2022 by Juliet Gil
I went in to get a second dose of the Lepto vaccine for my dog and I was told it was too late for the second dose. Malden Animal Hospital made the appointment themselves! What a way to make money! I was told by the technician I wouldn’t have to pay for the visits, then a manager came out and told me I did have to pay for the appointments. Well they just lost a client whose given them a lot of business. If you do choose this hospital re-check and re-verify your own dates!
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June 2022 by Phi Xu
Extremely convoluted massive waste of time, energy, and money. Called in April to make a spay appointment and each appointment including the prespay appointment it requires me to call and wait several days for them to get back to me. Sometimes they never do and I have to call multiple times. Now in mid-June they say they don’t do spays anymore after 2 months, 2 trips to the vet, $130, and ~10 phone calls.
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May 2022 by Dyuthi Prakash
Great vets. I love taking my little pup there, I can be sure that she gets the best care.
