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April 2023 by Ralph T.
I brought my car in for service years ago ! Kept telling me a part was on order ! I see my Car at Bell Circle in Revere the next day. They were using my car to run errands ! Never went back ! Try Superior in Maplewood way more honest and upfront than these jokers
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April 2023 by Matt V.
I can't believe this place. Lou, the owner, is not only reasonably priced but the more important quality is that he is HONEST ! Do you know how tough it is to find an honest mechanic ? I am a repeat customer for life ! Thank you Lou !
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April 2023 by Shrijan Aryal
My go to place for inspection. They always do a great job. My car is loud from the factory so they have some concern at first but after explaining that's how it is they always do the inspection quickly and with great care.
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March 2023 by Tyler Alexander
My car broke down when I was in Massachusetts for a concert and I had it towed to this shop since it was the closest to where I broke down. They were able to diagnose the problem and even worked with me and my car’s extended warranty to repair my vehicle as soon as possible! Had my accelerator pedal position sensor replaced, which is a common defect in my vehicle unfortunately, and my car drives so much better now. Thank you for fast and reliable service!!
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February 2023 by Brian McDonald
Great work, prices, and honesty. My car needed some maintenance so I went here on the referral of a friend. Another repair shop previously told me I needed extensive expensive work done, but hub starters fixed the issue, much more efficiently, and cheaply.They seem to really take pride in their work and not just try to rip people off.
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December 2022 by Fernando Sousa
Very easy process with this father and son team ! I have been a regular customer of hub starters for quite some time what keeps meComing back is their honesty!Service: Brakes
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December 2022 by Fernando S.
Very honest father and son team with fair pricing ! When I need someone trust worthy they're the guys and won't steer you wrong. If there's one word that describes these two is honest !
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November 2022 by Robert Carney
Excellent mechanic. Old-school honesty and candor. I've seen them a couple times. Once for an oil change and an inspection. And another time for a brake pad replacement. Each time, they are prompt in completing and scheduling service and reasonable in pricing. I especially appreciate how patiently and thoroughly they answer my questions about car maintenance and repairs.Services: Vehicle Inspection
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November 2022 by Mandy F.
I always bring my car to Hub Starters. They are the best. They are Reliable, reasonable, and dependable!!
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September 2022 by Courtney M.
Hub Starters are liars and thieves. They up-charge for work they never do. They robbed me for almost $1,000. I am a full-time college student and a single female. I am new to the area. Most of my family and friends are not from or in the area. I live and work here in Malden. A little over a year ago I found and bought my car. It is a 2004 Ford Taurus. It is my only asset. As much of the work that my car needs done that I am able or capable to do, I do it. My friend and I attempted to to do a tuneup. We did alright, but unfortunately we were only able to change the front three spark plugs and wires on the engine. We couldn't finish it and do the back three, because generally one must take the manifold off. (Alternatively, one might access it from underneath with the use of a lift kit. This I don't have.) Since moving here to Malden, I have had my car serviced at Hub Starters. I was referred by a coworker and someone whom I had thought was a friend. I needed the break pads replaced. While I was waiting for the break pads to be done, I spoke with the owner about some other work I needed done. In particular, I told him that I needed the tune up finished - the back three spark plugs. He told me that they wouldn't have time to do it that day, but we made tentative future plans for me to bring it back to have it done. Fast forward - while at work at my other job one day, my car wouldn't start. I thought it was the starter. I rented a car on my lunch break, expecting to have to have the car towed into Hub Starters for further repairs. When AAA showed up, the service agent was able to jump my car off of the jump kit. It wasn't the starter, it was the battery, he said. He could have replaced my battery right there, without charging me a thing that day. Hell, I could have changed my own battery. Instead, I asked him to tow the car to Hub Starters. I would get the work done that I had been putting off and desperately needed - primarily the back three spark plugs and wires on the engine At the end of the day, Hub Starters charged me just under half a grand. This was to change the battery, replace the drivers side mirror I had broken, but mostly, to complete the pain-in-the-butt tune up I needed so badly. I picked up my car and drove off, and didn't think twice about it. Until my car started intermittently stalling. Then, one day, I popped the hood, and lo and behold - the same old spark plugs and wires. Hub Starters charged me a small fortune for work they never did. I went to Hub Starters to straighten it out. Surely this was an oversight. No way did they intentionally charge me almost $1,000 for work they never did. The battery and the mirror, I could have fixed that myself. I popped the hood to show the owner. The first thing he said was, "these are new wires," fingering the back plugs' wires. Until I pulled out the old matching front wires we had changed, still stored in my trunk. So then he says, "hold on, give me a minute, I'll figure this out." He goes into the shop for a few minutes and then comes back. He has my receipt in his hand, and he tells me, "we charged you for three spark plugs. We didn't charge you for the wires. You didn't ask us to change the wires." I'm floored already. Who ever heard of anyone changing the spark plugs but reusing the old wires? "So you changed the spark plugs but not the wires?" "Yes," he says. I'm about to pop the wire off one of the back plugs to see if they were new plugs. "We changed these ones," he tells me, pointing to the three front spark plugs. The plugs I had already just changed. The plugs that were brand new. "Why would you do that?" I asked him. He said, "because we ran a diagnostic and the machine told us that was where it was misfiring." I didn't need a diagnostic. I needed the three spark plugs on the back of my engine changed. Hub Starters ripped me off and stole almost $1,000 from me, and I still need the work done. Hub Starters, my C
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January 2022 by Ray Marchetti
Calls when they say they will honestTrys to be as helpful as possible,tarts to make paying as easy as possible and to get done asap
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January 2022 by Patrice Forster
Hello! I just shared the same review on Yelp, but I want Lou to make sure he gets the credit he deserves:I had such a wonderful experience with Lou. I'll start by saying I hate all things car related (dropping off my car, waiting for my car, putting gas in my car etc), but it's a necessary evil. I failed the emissions piece of my inspection sticker this month. After going on the MA registry website, I luckily came upon Hub Starters. I called Lou and explained to him my situation. I also let him know I felt my "leg was being pulled" by the auto industry for years so to PLEASE just be honest with me. He was so understanding and compassionate. I felt like Lou really feel my pain through the phone.Fast forward one week. I dropped my car off and it was ready the next day. Additionally, he was upfront about cost so there was no "sticker shock" when I went to pay. The good news- it passed inspection!!!!Thank you, Lou! I hope you know how much you positively impact your customers lives :-)Service: Check engine light diagnostic
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January 2022 by Patrice F.
I had such a wonderful experience with Lou. I'll start by saying I hate all things car related (dropping off my car, waiting for my car, putting gas in my car etc), but it's a necessary evil. I failed the emissions piece of my inspection sticker this month. After going on the MA registry website, I luckily came upon Hub Starters. I called Lou and explained to him my situation. I also let him know I felt my "leg was being pulled" by the auto industry for years so to PLEASE just be honest with me. He was so understanding and compassionate. I felt like Lou really feel my pain through the phone. Fast forward one week. I dropped my car off and it was ready the next day. Additionally, he was upfront about cost so there was no "sticker shock" when I went to pay. The good news- it passed inspection!!!! Thank you, Lou! I hope you know how much you positively impact your customers lives :-)
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January 2022 by Lynda Ploeun
Called the shop that morning and got in same day for an emission issue. Fairly, ethically priced and very informative. I’ll definitely be back here!
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September 2021 by Pattie Catalano
Excellent service! Lou straightened out my car for me. Would recommend him to everyone I know!