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January 2024 by Amanda Morse
These guys are awesome. I got 4 new tires placed last year + my brake pads changed and not only was it very reasonably priced but they did it quicker than I thought. I’ve taken my car back to them twice since for random small issues (not related to the work they did prior) and each time I’ve had the same experience. Great customer service and they are honest and fair with their pricing. I usually don’t write reviews but had to share!
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January 2024 by Jenn Francis
I originally went here because of convenience, this location is literally at the end of my street! I had a nail in one of my tires but unfortunately, since it was on the side wall Of the tire- it wasn’t able to be fixed/patched. Greg M was the one that helped me all day today and he did a fantastic job! He made sure everything that I needed done (With my car) was completed and He explained everything to me in detail, answered any questions I had, Broke everything down for me piece by piece, And even helped me figure out payment options that worked for me. As soon as I heard, I needed four tires. I was pretty stressed. But I was so relieved When I was able to figure out an alternative payment method that ended up being within my budget! I could not have been happier with the service I got today, he kept me updated throughout the day , Let me know exactly how much I had to pay as a down payment and overall I will definitely be going here for any future issues with my car! Thank you so much, Goodyear And more importantly, thank you so much, Greg M!
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January 2024 by Joey And Anthony Gaming
DO NOT take your vehicle there. Brought car in for flat tire. They charge me $100 for 5 lug nuts because 3 of them were no good. They cant find a hole in tire, so they resealed tire. After paying, i go out and my tire has low pressure. I took my car back to work and found the hole, plugged it and my tire is fine. They also started saying i need all these repairs that would cost like 1k. They couldnt fix a simple ture and then think im going to let them touch my car for anything. They are CROOKS and again DO NOT take your vehicle here
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January 2024 by Vikash Naga
I made appointment for 3 pm for wheel alignment . It’s been 2 hours that I am waiting and they have not even started yet. Whats the whole point of making appointment.
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December 2023 by DAT PMF
New manager has no idea what’s going on. The hands on workers are usually good though.
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November 2023 by Elena Jacques
Great customer service, reasonable rates for anything tire related. Pretty sure they gave me a lower quality oil than I would typically get (may be my own fault there). Further I have received quotes from them on 2 repairs for exorbitant costs before getting the repair elsewhere for half the price.For example: power steering pump replacement quoted at $1300+, had replaced at Josue for $600 instead. Then more recently, went to Goodyear thinking I just needed an alignment, they said I needed a new ball joint, tie rods, and control arm for $1400+. Took to Josue for repair instead and was told my control arm was actually just fine and was charged far less.
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November 2023 by Connor Duffy
While at a work event, my tire was leaking air. I left and frantically looked up repair shops, calling several locations who told me they could not service my vehicle until later that same week. When I called the Goodyear in Malden, I was greeted by a friendly team member who said I could bring in my car by 5:00 pm and they would take a look. I told the team member I would not make it until 5:10 pm and he said that was fine. Upon arriving, I was immediately greeted by George. He took my keys, checked me in, and got back to work on other vehicles. He did not get a chance to look at mine with another team member until roughly 5:45 pm. Keep in mind, this location closes at 6:00 pm. He and the other team member looked all around the tire and finally found the issue on the inside rim. They fixed the issue and completed the repair around 6:20 pm. The entire time they were professional, polite, and incredibly helpful. I felt bad about them staying late, but I was so pumped at the incredible level of service. I have never had such excellent customer service while at a garage. I highly recommend this location.
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November 2023 by Michelle Chambers
I’ve stopped by 2 times now for pretty minor services- a quick tire patch and to check a sidewall tear. The staff has been friendly, accommodating, and didn’t suggest unnecessary work either time. Appreciate the great service!
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November 2023 by Alket
The worst experience!!!I had 4 brand new tires and I went there to do mount, balance and alignment.Very easy process I thought but I went back 4- times for the alignment and they couldn’t do it in the proper way and in the end the staff started to check the car because they thought something was wrong with the car but everything they saw was solid and nothing was wrong with the car.So after going back and forth for 4 times they couldn’t fix the alignment and also the balance was way to far from driving a car without having vibration in the highway.I begged the staff to do it again not only because I paid the money and they didn’t do it but because I have a baby boy and I can not drive the car like this but Nobody cared!!!!Waist of time and money!Never again Goodyear in Malden!
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October 2023 by Joshua Jakob
The prices for new tires are exceptional when you use the promotions on the goodyear website and goodyear credit card and the service at this location is pretty good but like many auto places they are short-staffed most days, causing the customer to wait a long time to be helped or updated at the front counter. Plan on a few hours for tire rotation, oil change, and alignment. They have complimentary waters and coffee in the seating area and the restroom is adequate.
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September 2023 by Esayas Zeleke
Goodyear at Malden location provide the best services. Gorge and his teams are amazing! They are very professionals and respectful. Thank you!
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August 2023 by Venus May
Alex was extremely helpful. He helped me get the perfect tires for my car.
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July 2023 by Riad Alkedeh
There is hidden charges will not see it on bill plus it is over charging for fixing the car more other mechanics around that area so I do not recommend it at all . Store charge me twice for fixing AC ?
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June 2023 by A. V.
Last night, I had a low tire. It was on a Sunday night, and I am recovering from knee surgery. This morning, I called so many places about getting the tire fixed. No one wanted me because it was a holiday. My neighbor suggested I call Goodyear in Malden. They took me in, did a thorough inspection of the tire, and fixed the air leak... which was the beading at the wheel.I was treated like a queen with so much kindness. Right now, being in recovery from the surgery... it was appreciated!!! Pricing was excellent. Right up front about the cost!BRAVO gentlemen!!!! Well done.
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May 2023 by Tracy Sims
Alex and Scott were amazing. I drove to 3 different tire companies trying to get a slow leak repaired. They went above and beyond to get me in and out with no hassle.There was no upsale or unnecessary suggestions. I would come here a thousand times over and recommend a friend.
