-
September 2023 by Briana Graves
So I did love the customer service it was great but very overly priced by doubled the amount and the bundles were very small like not full bundles maybe 1/2 bundles . Usually the three bundle packs are a deal but even the Brazilian which everyone knows is not a lot of money for the packs it was $329 for a 18,20,22 inch . I highly wouldn’t recommend I would say go to Boston !!!! The same hair is there for more than $100 less or half the price less I’ll add price difference pictures soon
-
July 2023 by Maurine M
I am typically mindful of shopping places that have policies of all sales being final where an exchange or return cannot be done once a product is opened.It was my first time shopping at this business because I desperately needed a larger shower cap for my braids and a sleeping bonnet for a trip and didn’t want to drive into Boston or Dorchester. After purchasing, the shower cap was too large and the sleeping bonnet was not satin on the outside since the package read satin sleeping bonnet. When I went to the store the following day, with an annoyed facial expression to imply he could not be bothered, the man overseeing the store told me he cannot do anything with the product after I opened them. He was done with me. It might have been opened but never used. There was no offer of a store credit, which I would have taken, or an exchange. I didn’t argue with him because my total amount was $13.00. I simply walked out. Now, I have 2 products I cannot use and out $13. Next time, I’ll drive the 40 minutes into Dorchester to buy from an Asian owned business. So much for supporting small and black owned businesses.
-
May 2023 by Sherae
Very nice and helpful staff. Many selections of great quality.
-
February 2023 by Toy Entertainment
I absolutely love Franklin's. I've been a customer for over 16yrs now. This beauty supply store is a staple in Malden. You instantly get that family feeling, they pay attention and help you with all your hair care needs.
-
December 2022 by La reine de King Ky
I LOVE THIS HAIR STORE. Everyone is nice.
-
October 2022 by fihvah
I got a wig installed here… and when I took it off, I got this, bruh?…
-
September 2022 by Charity Njunguna
I love the place I had the best experience ever on pedicure and manicure the staff's are very friendly and efficient I would recommend my friends to visit the place
-
August 2022 by Arkoshia Howard
Wonderful customer service. Was just moved here, so happy to find a hair store in Malden.
-
June 2022 by Nephtalie Joseph
Don’t rush your customers out the stores. I came in 10 min before closing I was going to go in for a quick wig, I never spend more than 5 min in there anyways. I don’t need to be watched nor told by the three employees there your closing.
-
May 2022 by Tiquia SSESANGA
I went there two days ago and bought a wig from them and paid 165 for it just to put it in my head and get stiff and Knots in hair. . I give the one star because the man so so nice but this is not right .
-
February 2022 by Mary B.
Closes at 7 it says I just called and they said they close at 6 that's false advertisement
-
February 2022 by Uni L.
Very sad to report I gave this Black-owned business a try two times before deciding not to return. The store is very unorganized and messy. The employees are not helpful at all, and extremely rude. A gentleman I'm assuming is the owner or owner's son refused to accept a return/exchange within the 7-day period posted in the store and on the receipt after honoring the return policy only days prior. The prices are also significantly higher than other beauty supply stores. Im usually happy to pay a little more to support a Black business, but here, it just isn't worth the trouble.
-
December 2021 by Carolann Joseph
A good place in Malden to buy your hair product
-
November 2021 by olympia solomon
I have been coming here since i was young, never fails me- great family store. They care for their customers.
-
August 2021 by Roberta Nicole
If I could provide negative stars for the customer service alone, i would! The slim tall man there has a major attitude problem and needs to retire if he is tired of his job. I simply asked if they had any more colors because I didn't see any and sometimes places have hair in the back they haven't stocked yet. So I told my mom let's see if another store has the color but we'll get the hair we have in our hands. I guess the store worker heard me and said "why you always in here complaining, the colors that are on the wall are what's here and that's that"People reading this, I am not from MA nor do I live here, I'm visiting my mom after like 1.5 yrs, so how can this man say he's seen me in here with my mom many times complaining. Smh. I will never buy hair from any place in MA again. I shall ship my mom hair from ny/nj every so often so she doesn't spend money there either. Go there as a last resort imo.