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May 2024 by Chrisandra D
Nice options when looking for needed items. Would recommend.
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May 2024 by Christel Hayes
Great familyLots of hair suppliesCan't go wrong
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April 2024 by Dee C.
There's a lot of product in the store, but it's so crammed like you don't even get to freely just kind of walk around. They have wigs, they have bundles, and they have combs they have all your hair needs. I went in there to get a scarf they had some, but just like a row of them, he said that's all they had for now. I just stopped by because it was close to somewhere I was at, but there's a lot of stuff in there.
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September 2023 by Briana Graves
So I did love the customer service it was great but very overly priced by doubled the amount and the bundles were very small like not full bundles maybe 1/2 bundles . Usually the three bundle packs are a deal but even the Brazilian which everyone knows is not a lot of money for the packs it was $329 for a 18,20,22 inch . I highly wouldn’t recommend I would say go to Boston !!!! The same hair is there for more than $100 less or half the price less I’ll add price difference pictures soon
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July 2023 by Maurine M
I am typically mindful of shopping places that have policies of all sales being final where an exchange or return cannot be done once a product is opened.It was my first time shopping at this business because I desperately needed a larger shower cap for my braids and a sleeping bonnet for a trip and didn’t want to drive into Boston or Dorchester. After purchasing, the shower cap was too large and the sleeping bonnet was not satin on the outside since the package read satin sleeping bonnet. When I went to the store the following day, with an annoyed facial expression to imply he could not be bothered, the man overseeing the store told me he cannot do anything with the product after I opened them. He was done with me. It might have been opened but never used. There was no offer of a store credit, which I would have taken, or an exchange. I didn’t argue with him because my total amount was $13.00. I simply walked out. Now, I have 2 products I cannot use and out $13. Next time, I’ll drive the 40 minutes into Dorchester to buy from an Asian owned business. So much for supporting small and black owned businesses.
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May 2023 by Sherae
Very nice and helpful staff. Many selections of great quality.
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February 2023 by Toy Entertainment
I absolutely love Franklin's. I've been a customer for over 16yrs now. This beauty supply store is a staple in Malden. You instantly get that family feeling, they pay attention and help you with all your hair care needs.
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December 2022 by La reine de King Ky
I LOVE THIS HAIR STORE. Everyone is nice.
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October 2022 by fihvah
I got a wig installed here… and when I took it off, I got this, bruh?…
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September 2022 by Charity Njunguna
I love the place I had the best experience ever on pedicure and manicure the staff's are very friendly and efficient I would recommend my friends to visit the place
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August 2022 by Arkoshia Howard
Wonderful customer service. Was just moved here, so happy to find a hair store in Malden.
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June 2022 by Nephtalie Joseph
Don’t rush your customers out the stores. I came in 10 min before closing I was going to go in for a quick wig, I never spend more than 5 min in there anyways. I don’t need to be watched nor told by the three employees there your closing.
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May 2022 by Tiquia SSESANGA
I went there two days ago and bought a wig from them and paid 165 for it just to put it in my head and get stiff and Knots in hair. . I give the one star because the man so so nice but this is not right .
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February 2022 by Mary B.
Closes at 7 it says I just called and they said they close at 6 that's false advertisement
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February 2022 by Uni L.
Very sad to report I gave this Black-owned business a try two times before deciding not to return. The store is very unorganized and messy. The employees are not helpful at all, and extremely rude. A gentleman I'm assuming is the owner or owner's son refused to accept a return/exchange within the 7-day period posted in the store and on the receipt after honoring the return policy only days prior. The prices are also significantly higher than other beauty supply stores. Im usually happy to pay a little more to support a Black business, but here, it just isn't worth the trouble.
