-
November 2022 by david simko
Great selection of fixtures and faucets. Sales staff was knowledgeable and friendly and gave us all the time we needed to understand the products. Extremely positive experience.
-
August 2022 by Dawn M.
I never write reviews but my recent experience with Lauren at Frank Webb in Malden was such a breadth of fresh air that I feel she is strongly deserving of my accolades. I had been searching for weeks on end to find a specific tub for a bath remodel. The tub needed to be a two apron style because of the space. I called another competitor and was told they didn't have any. I searched the big box stores as well as online searches. Lauren was able to locate what I needed quickly with one of their suppliers. If she said she would call me back, she did. How rare is that! Whenever she said she was going to do something she did. Her follow through, and follow up, was incredible. Her attitude and professionalism is fantastic. As we went through the process of pricing and sizing, she sent me quotes right away. When the plumber told me I needed to decide on the shower faucet stuff because he needed to install the shower valve the next day I went back to Lauren. Apparently you can't mix valves among manufacturers so you need to know what you want in a style and look. Lauren spent the time to show me various options for shower heads, hand held showers, etc., and stream lined the process saving me a lot of time and energy running around. When I asked her to send specs and installation instructions so I could make sure the plumber was doing the rough correctly, she did right away. Lauren is a rare bird in the world of customer service. If you want something nice, beyond the stuff in the big box stores, and don't know where to start I'd recommend you start with Lauren. I hope Frank Webb recognizes and appreciates the gem they have. Dawn M.
-
October 2021 by Dwight James
They have everything for HVAC and Plumbing professionals.
-
October 2021 by Mark B
Selection in the showroom was terrible in my opinion.
-
May 2021 by Sandra B.
We made an appointment and when we got there no one came to help us. We noticed few people sitting at their desks but no one greeted us. After awhile as we stood at the door, one of the woman sitting at a desk asked if we were 2 pm appointment and when we said yes, she just told us to look around without even getting up. Eventually she came and started working with us. But, she was rude and just pointed to couple of options, without giving us price and even unwilling to go and look up things. We finally left picking out what we needed but not knowing if we were even going to get them because she said, she or someone will look into it on Monday since she only works half a day on Monday. She also did not wear her mask properly the whole time she was working with us, below her nose or at one point she even took it off. We left there totally unsatisfied, drove to Loews and got everything we needed for total bathroom remodel. Never going back there for anything
-
October 2018 by Carlos Smith
A nice roomy showroom with good displays to help get ideas and plan. The staff was extremely helpful, giving us lots of ideas with no pressure.
-
October 2018 by Graham Hines
Great selection and helpful and attentive salespeople
-
October 2017 by Anne McGovern
Do not go here on Monday...they are closed. The new hours are posted on the door with a piece of tape
