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May 2022 by Sara Zane
Easy scheduling process via phone with text confirmation reminder. Fast service. Great communication. Extremely helpful front desk staff person. Thank you!
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October 2020 by Jennifer Hall Leger
They confirmed our appointment 3 times & when we arrived Elder Perez our product specialist, stated 1 had been sold this am & the 2nd had a dead battery for which 1 it will not be done today & 2 it’s not drivable. Perez did not apologize for anything & appeared annoyed that we didn’t want to drive anything besides the 2 we were interested in . I would not recommend this dealership for dishonesty, disrespect & zero customer service were clearly demonstrated by Mr Perez
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July 2020 by Ashley Mantyla
Purchased a Range Rover from this dealership prior to Covid (so this is no excuse) and my issues have still not been resolved. My husband and I went in to look at a Range Rover we saw online and our salesman was super eager to get us in the vehicle! That day we turned in our C300 for the Range Rover. The vehicle needed to be cleaned, the salesman said they only had one key available because the previous owner still had the other, and the "sport" lettering was thrown inside a
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July 2020 by Valerie Jean
Dan Fava guided me with tremendous patience while buying my first Mercedes. he is amazing and helped me every step of the way. pleasure doing business with him.
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March 2020 by Tony O'Donnell
Mohammed took fantastic care of us on our purchase. He also has followed up to make sure everything is great. He bent over backwards for us and i would highly recommend seeing him for your next purchase.
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March 2020 by Michelle Perry
Worst experience ever trying to buy a car
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February 2020 by Yvonne Leach
High price for Smart cars.
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January 2020 by Roshni Patel
Excellent customer service and I love all my cars bought from here
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July 2018 by Tyler Styles
My car buying experience at this dealership was top notch. From my first communication with Danielle Keyes to my experience with Paige Babcock. Definitely two
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June 2018 by Tom Lee Mullins
I bought my second Smart Fortwo at this dealer. I traded in my first one. They helped me buy the second one and helped with finances. I take my little car there. My little car seems to perform better after they work on it.
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November 2017 by Darr Reilly
Cant imagine a salesman more helpful than Dan Fava at Smart Center of Lynnfield. I had tried a Smart 2016. Drove like a Mac truck. But poised to find an all electric I put Smart back on my list with Chevy Bolt and BMW i3. After reading a bad review, I test drove prepared not to like it so I really put the car through it's paces. With Dan we took out a Cabrio and drove with the top back, back and down, bars on and off, windscreen up and down and windows up and down with each variation up to 65-70. Dan put up with my demanding ways with total aplomb. And we had fun chatting about the safety features of the Smart that so many people are not aware of. In addition to it's great ratings (eg. Maximum stars in Euro NCSP tests - check out their video at 64 mph) I personally think that because it is so tall and visible and because it is so small (3 can fit into one parallel parking space), it is less likely to be hit in the first place. And, my gosh, the car knocked my socks off: super acceleration when needed, fantastic tracking (unlike the Bolt and i3), no uncomfortable deceleration (unlike Bolt and i3 even in non-eco mode), and unfathomably wind-free with top-down (only electric convertible on the market). Some reviewers out there just have a chip on their shoulders about small cars I'm convinced. I am sold on the Smart 2017 and on Dan. Best car buying experience ever (and I'm pushing 70).
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April 2017 by Accessible Dental
I only bought a new smart car but I'm on a budget. I was lied to regarding a chewed up key. My rescue dog chewed up the 2nd key fob and I told the guy that took my immaculate leased car from me. The car had 3,000 miles on it and was in great shape. Here's the problem, I was told if I purchased a new smart car I would not be charged for the 2nd key because of a loyalty program they have at this dealership. This was great news. However, today MBFS sends me a bill that includes $650 for a new key. I feel like the salesman, Dan, lied to me just to sell a car. I cannot recommend this dealership.
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March 2017 by William Gardiner
I had a great experience with Dan Fava at smart car center in Lynnfield! He took time to explain the merits of both used and new models. clearly explained and help draft options to meet my particular needs. I would highly recommend working with him for purchase of a smart car
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January 2017 by Kenneth Hanssen
I met with Daniel Fava, Internet Marketing Manager, after seeing a Smart car, advertised on-line at his dealership. I explained that I am primarily interested in purchasing a car to tow behind an RV. After my visit to the dealership, Dan took the time to e-mail me information about towing recommendations for the 2017 Smart cars , as well as the pre-2016 Smart models. I appreciated the opportunity to test drive a Smart car and Dan's detailed knowledge about this brand. Although I did not purchase a vehicle at this time, I would definitely recommend anyone interested in the Smart brand to see Dan Fava. He knows his product and is dedicated to meeting the needs of the customers he serves.
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November 2015 by Daniel McLaughlin
My inquisitiveness about the Smart Electric Drive led me to Smart Center Lynnfield and the growing love of my electric vehicle and the team that supports it. The service is personable, interesting and friendly. All aspects of my vehicle were clearly explained before purchase, no questions were avoided and the follow up has been exceptional. In fact I was educated by this team about the state and federal incentives available to me as a new owner. I was skeptical that an electric vehicle would be practical, but I have found it to be a novel transition, with electric charging readily available and my price in fuel dropping to about $0.04 per mile! My experience with the Smart Electric Drive as a commuter vehicle has been incredible and when I add the excellent customer care I have experienced at this location I believe that this was the wisest money I ever spent on a vehicle, because it also gave me access to this quite Olympic team. I would not hesitate to engage the fair and practical sales department at this location.
