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February 2024 by Kat J.
This used to be my go to Sephora. I couldn't even shop in peace. Emily would not leave me alone and kept trying to get me to buy products I was not interested in. And the weird part was, it was busy and the store was full of ten year olds so I was shocked the employees wouldn't keep their attention on them rather than someone who knows exactly what they're looking for. I finally left without buying anything (which I've never done at a Sephora!)
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January 2024 by Pascale G.
Save your money, shop anywhere but here. This store only caters to Karen and Becky's of the world.
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January 2024 by Giana Lee
Rude employees
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November 2023 by Angelo Stevenson
I really hate this sephora at this location I only go here because it's close to my house 99% of the employees don't have makeup on ever they have no idea about makeup you can tell they don't like or care about working here the products they recommend is horrible I got shade matched tonight and didn't pay attention the fondation is 5 shades lighter then my skin color are they blind or just don't care I have no idea I wish sephora would stop hiring middle ages women that don't care about makeup they should only hire fashionable people that care about how they look it is a makeup store after all now I have to drive 14 miles to exchange this and deal with these women that don't know nothing about makeup uhhh
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November 2023 by Jenna Gatcomb
I had the best experience thanks to Tamara at lynnfeild market Sephora on Black Friday. She was more than helpful to me and my friend for what we needed. Would highly recommend asking for her to assist you, I will only go to this location now thanks to all her awesome knowledge and helpfulness
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November 2023 by Jenna G.
I had the best experience thanks to Tamara at lynnfeild market Sephora on Black Friday. She was more than helpful to me and my friend for what we needed. Would highly recommend asking for her to assist you, I will only go to this location now thanks to all her awesome knowledge and helpfulness.
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November 2023 by C Dillon
The store was incredibly busy; yet I was approached by salespeople, both of whom were eager to help and answer questions. The checkout process was fast despite the long line. It seems as if the cosmetic section is small, so there's a limited selection along with people bumping into one another and not one excuse from one person. Perhaps it's the time of year. Overall, I would not hesitate to stop in.
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November 2023 by YouTube Email
As others have mentioned this store is insanely over-staffed. The staff here is downright suffocating. I was trying to just browse the skincare section and has SIX separate people very aggressively ask to help. They stand in front of popular brands and force you to talk to them. I left the store without the item I came to purchase because three of them were standing in front of the section hounding other women trying to view the products. I picked up a product I've used for years and a staff member grilled me on how I use it. Idk if they have problems with shop lifting or if these women are paid exclusively on commission but I will not be returning.
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October 2023 by Neethu Thimmaiah
Thank you so much Nina for the amazing customer service and the prompt response. Appreciate it!
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September 2023 by Christina Melendez
Just had a SPECTACULAR encounter with Susan at the fragrance counter. What a lovely lady. I was having a terrible day and she truly shared light with me. Best experience I’ve ever had buying any Fragrance. It’s like she knew what I needed just by looking at me! If I could give more stars I would. She’s a bright shining light and we need more people like her!!!
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August 2023 by maria galan
They have a great team that are friendly and very helpful
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August 2023 by Taylor R.W.
Yesterday, I finally decided to stop coming to this store. I’m either ignored and struggling to find what I’m looking for or assumed to be shoplifting, no in between.I’m posting to let Sephora know I don’t go to this location because of the staff and the consistent lack of inventory. Sephora corporate help this store out before they close. I’d bet money they’re operating from the high traffic of teenagers that frequent. I’m better off ordering online or going to Peabody or Burlington or literally any location but Lynnfield Sephora. The store is a major headache between the high traffic/loud music/empty shelves/ and poor customer service.Two stars because they somehow always have the tatcha indigo overnight serum when I need it.
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July 2023 by sienna mason
very overstaffed, employees keep following you and seem to think you are shoplifting for no reason at all (racially motivated…?)
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July 2023 by Joey Baker
Pride place just to come here for your apple store and then right after that leave Trump lovers will hate it here
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June 2023 by AC AUTO
This place is tiny and chaotic. The staff at this location always does their absolute best to deliver friendly service.