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February 2024 by Charlie Nielsen
The sales team was very patient with me taking time to understand which model was best for me.
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February 2024 by Cire Ttocs
Awara Osman was an absolute pleasure to work with. Mrs. Kelley in the finance dept was great to work with as well. Highly recommend doing business at Flagship in Lynnfield. Very easy going and thoughtful. Thank you!Eric A.
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February 2024 by Moses Sefah
He had the patience to explain into detail everything we needed to know. He’s been very helpful in our car acquisition and will definitely use him the next time. Because of him, I’m getting my next car at Lynnfield Mercedes. Thanks Hamid!
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February 2024 by Elizabeth Basile
Had a great experience working with Anthony Merullo and the Flagship dealership staff. He was informed, listened to my needs, was professional and low-key. As car buying can be stressful for me, he made it as seamless and smooth as possible. Would recommend anyone interested in the Mercedes brand to speak to him.
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February 2024 by Alberto Alcala
Great service of of the salesman Hamid Taghzouit. He found exactly the vehicle that my wife was looking for. Thanks.
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February 2024 by Kemleyne Dumoulin
I was sold and given a car that was unsafe and stated has not previous damage. The car had a damaged left fender, a gash on the hood, the calipers where frozen, the breaks were down to 2mm, the rotors where warn out, the air filters looked as if they were never replaced, coolant was not topped off, and there was damage to the tire wall. I was informed by the sale associate that service would be completed to the vehicle prior to releasing the vehicle as that did not happen. The vehicle had to be towed from my home. When I went to go pick up the vehicle after allegedly being repaired, it still was still making a noise. So, I returned the vehicle. I was informed the registration and financing loan would be canceled and it took repeated phone call for this to occur. I was informed I would receive a refund for the down payment I gave for the vehicle and still have not received it as of today. I would never do business with this dealership gain and highly suggest you don’t either. They listed the car back on their website for sale, and I have yet to receive my refund. I am not sure where any of this acceptable. The sales associate Steve’s response was at some point you need to understand you bought a used car. Excuse me, I purchased a used car at what I thought was a reputable car dealership, not a mom and pop dealership!
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February 2024 by Sydney Cirone
Craig was an absolute delight to work with. Guided me to the right car. I would recommend him and only him to anyone looking to purchase a mercedes in their future.I only gave 4 stars because the car I was coming in to purchase was going through detailing for when i arrived and another salesman took it from under my feet. Not appreciated but glad Craig was able to help me find a similar car at a better cost!Thank you Craig!
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February 2024 by Catherine Haley
LISTEN TO THE BAD REVIEWS!!! DO NOT BELIEVE THEIR “INSPECTION”!! I bought my car on Tuesday January 2. I was told the car was ready to pick up the following Friday. I live a hour away so I called before I left to pick it up and they said it was ready. when I arrived to pick it up, I was told it actually wasn't ready because the tires had dry rot!!! This was a shock because they claim to do a very thorough inspection that includes a depth check on the tires. They told me they had to replace the tires and they’d deliver it to me the next day. After not hearing from them all day I call and find out the car actually won’t be ready till Monday because they were waiting for parts. When I picked up the car on Monday the 8th I was informed for the first time that there was also a problem with one of the windows and I'd have to come back. After I got my car, I still had to go get an inspection sticker myself and it failed because the drivers side headlight was facing the ground. I brought my car into the service center on Monday the 15th to fix the window and the headlight. After I left, I noticed the rubber part of the window wasn't put back right and it was hanging over my door!!! They “fixed” the headlight and it’s facing forward and did pass inspection but it does not fit properly, there’s a gap which water can get into and cause damage. I’ve brought this issue up to them twice and they are now unresponsive even though my car is still within their warranty!!!!!!
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January 2024 by ANAIS ROSARIO
I would definitely send friends and family to Hamid. Great customer service ,very respectful and pointed us in the best direction I love my new car thanks. Mercedes needs more people like him thanks and have a bless day!
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January 2024 by Jason St.Jean
My salesperson Phil took care of every aspect of the sale. Made the buying process easy and efficient. Less than 25 minutes in the dealership. Now THAT is service.
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January 2024 by Vinnie Ferri
If I could give zero stars I would have. Took my brand new 2023 Mercedes Benz glb 250 here for service twice with a 8:30 am appointment only to lose my vehicle the first time for three days to change a new battery and then to lose it for a day to fix the defective moonroof sun shade. Totally unacceptable for the lack of communication and service. Not expecting this from a Mercedes Benz dealership.
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January 2024 by Bruno Ferrari
This car dealership’s dishonesty is so troubling that I feel compelled to write this review to protect future customers. BUYER BEWARE.BOTTOM LINE: We bought the car for $18,997 on 7/30/2023. Less than 6 months later we have had to spend exactly $4,499 on items that “require immediate attention” making the car unsafe. The fact that a dealership would sell a car in this condition to a young family with a postpartum wife and a newborn infant in their hands is appalling and destroys the reputation of Herb Chambers and this specific dealership. See attached image for just a few of the critical issues found in the car after the sale…Honda was so shocked they even gave us some of the rotted/rusted parts.DETAILSWe bought a used minivan purchased under the typical promise of Herb Chambers point inspections…30 minutes into our drive off the lot ---with a newborn infant in the car, the check engine light comes on. We contacted the dealership and even submitted a picture of the light and got the following reply from the agent who sold us the car “if you send it to a Honda dealership obviously, they will say everything is wrong…”Sure enough everything was wrong. As the weather began to cool, we tried to use the remote start –one of their selling points….and it was not working. Originally the agent also told us that there was a spare key for us (of course just verbally), then at the moment of signing he said he would look for it…we never got the key.Since we had a baby and the dealership was an hour away, we were unable to come back and in good faith accepted the agent’s verbal dismissal of the check engine light…which he said sometimes just “goes on for no reason.”After a few months of the light not turning off we heard a few troubling sounds from the car and decided to bring it to a local Honda dealership.We contacted the sales rep numerous times and never heard back. Then we contacted the general office and were assured that they would get back to us. At a minimum, you would expect the company to pay for these repairs.
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January 2024 by Danielle Eldridge
Skip Peterson, Ibe Ogwu, and Anthony Alvarado are making dreams come true at Flagship Motorcars! My wife and I just bought our first Mercedes, a certified pre-owned GLA 250 - which has been my dream car for years - and the whole experience was wonderful. Since we live in Norwood, a good 1.5 hour drive during evening rush hour, we arrived not long before closing for our test drive/purchase visit and our pickup visit. On the first occasion both Skip and Ibe stayed late even though a snowstorm had just started coming down. The night we picked up the car Skip welcomed us with a gorgeous bouquet of roses and Anthony ducked in and out of the pouring rain to show us the ins and outs of our new car. The whole team went above and beyond to make us feel welcome, valued, and special. Thank you all!
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January 2024 by Lawrence DiBona
Julia is just incredible! She found me the perfect car and was very helpful in negotiating the best price for my budget. Looking forward to my next purchase with her. Would HIGHLY Recommend Julia to anyone looking to buy a Mercedes Benz! Flagship is very luck to have her
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January 2024 by Jacqueline Whitney
Mike Dailey is by far the best car salesman I’ve ever had the pleasure of doing business with. Knowledgeable on every year make& model car/suv on the lot,. Mike professionally answered any and all questions. Never once making me feel like I had to make a decision right then or even that night. He went out of his way to make sure I got the car I wanted at the price I was comfortable with, he even walked me through the process of getting what I wanted for my trade in…If you’re looking for a kind nonpushy salesman Mike Dailey is your guy….Thanks again Mike, for your patience, guidance & excellent customer service…Jackie W
